Summary
The incumbent serves as the Supervisory Management and Program Analysis Officer and organizationally titled Director of Business Operations within the Veterans Health Administration (VHA) National Teleradiology Program (NTP). The employee is directly responsible for the day-to-day operations of a national critical care program that seeks to deliver complex teleradiology technology and innovations across VHA. This is a virtual position.
This job is open to
Clarification from the agency
Current, permanent federal employees and CTAP/ICTAP eligibles ONLY may apply.
Duties
National Teleradiology Program (NTP) is a highly complex, virtual, clinical service providing 24/7/365 emergent and non-emergent multi-modality radiology interpretations to over 130 VA facilities of all complexity levels. NTP provides imaging quality feedback, consultative services for standardization and improvement of imaging protocols. In addition to traditional fiscal responsibilities, the incumbent will also be tasked with oversight of billing and collections to offset all known and projected NTP expenses through the end of each fiscal year.
This position is directly responsible for the financial and administrative arm of the NTP organization and has the authority to develop and implement innovative telehealth technology policy, formulate creative solutions to address ever expanding national clinical workload needs and oversee data analysis related to budget, clinical operations, human resources management, labor management relations, quality assurance program management, complex physician scheduling and related business functions. The incumbent directs the operations of the administrative, finance, and operations teams as they carry out a wide range of functions including budgeting, allocation of funds, time and attendance, program analysis, contracting, staffing, management, conflict resolution, logistics, deployment and management of telecommunication equipment, and maintenance of program infrastructure.
Major duties and responsibilities include, but not limited to:
- Directs NTP for which both the scope and impact of the program are agency-wide and across VHA to drive radical improvement in NTP practices and foster a culture of innovation and continuous learning in all aspects of NTP care.
- Coordinates program operations by continual analysis of Health Level Analytics data to determine clinical staffing level requirements, workflow patterns both internally and externally, individual and site productivity, quality assurance and clinical operations support.
- Responsible for direct oversight of management and execution of budget formulation, justification, presentation, execution, and performance accountability for NTP, including maintaining fiscal neutrality yearly.
- Is the recognized authority in administrative and human resource processes for NTP.
- Administers a highly complex quality management system of active program monitoring and analysis; develops and implements corrective actions; maintains suspense and follow-up systems and documents compliance with review standards in accordance with NTP and VHA guidelines.
- Performs investigative analyses of internal and external customer concerns involving the collection, compilation and/or tracking of data and statistical information in the administration of the Quality Assurance program.
- Timely and accurate submission of congressionally mandated and tracked reports (CMR and CTR) and responses, deliverables, coordination of high-level meetings (i.e. congressional briefings) and projects under NTMP requiring assessment of data, technical documents, capabilities, analyses, and strategic recommendations through national policy development and program management.
- Serves as the senior advisor to both the Executive Director and Deputy Director on management and technical matters related to NTP efforts, including the development of policy, budget, strategic plans, business cases, impact/value measurements, management briefings, reports, recommendations and plans for senior executives from federal agencies, senior VA and VHA management officials and oversight committees, Congressional staff, and to diverse public audiences within and outside the healthcare industry.
- Oversees life cycle planning, management and direction of multiple projects and programs within NTP: using comprehensive analysis to develop program plans; directing activities of contract analysts and contract support personnel assigned to NTP; aligning acquisition and procurement teams to support early-stage innovation efforts within the health system; performing financial management and control of innovative programs and projects and directing the activities of program and cost analysts assigned within NTP resulting in enterprise wide impact.
- Directing programs concerning such matters as equal opportunity, merit promotion, labor management relations, and position management.
- Provides ongoing education, training, and assistance to new and incumbent personnel regarding office policies and procedures.
Work Schedule: Monday - Friday, 8:00 am to 4:30 pm PST
Virtual: This is a virtual position.
Position Description/PD#: Management & Program Analysis Officer /PD03031O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/05/2024.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Directing program operations, including routine, day-to-day, intermediate, and long term; demonstrates expertise in qualitative and quantitative methods necessary for assessing and improving operations as both a clinical setting and as a national, direct patient care resource for best practices; responsible for ensuring administrative and technology divisions are functioning appropriately; responsible for directing the critical support functions of a national program including both short term and long-term program and budget analysis to ensure that the program has the necessary infrastructure to meet its goals; applies analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature using techniques such as: literature search; work measurement; task analysis and job structuring; productivity charting; determining staff to workload ratios (e.g., span of control); organization design; development and administration of questionnaires; flowcharting of work processes; graphing; and calculation of means, modes, standard deviations, or similar statistical measures; subject matter expert in human resources practices and principles; autonomously planning, organizing and balancing the workload for both professional and support staff members as required.
You will be rated on the following Competencies for this position:
- Administration and Management
- Communication
- Financial Management
- Human Resources Management
- Leadership
- Organizational Awareness
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Incumbent will be working a sedentary, office position from a home office. Occasional (less than 10%) travel may be required.
Work Environment: The incumbent will work from home as a member of NTP with most meetings being videoconferences on Microsoft Teams. Incumbent must also be able to work with Face Time, Zoom and WebEx platforms.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
- Resume
- SF-50/ Notification of Personnel Action
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- Resume
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
- Most recent SF-50 if you are a current or former Federal employee
- An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
- Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
- Examples of appropriate SF-50's include:
- Within grade increases at the highest grade held; or
- Promotions with an effective date more than one year old; or
- SF-50's at the highest grade held with an effective date more than one year old.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/05/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12453860.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
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