Management & Program Analyst

Clarification from the agency

This vacancy is open to current, permanent (career/career conditional) employees of Veterans Benefits Administration, AND is open to CTAP eligibles who are living in the local commuting area of the Washington DC, Nashville, TN, Denver, CO, Seattle, WA, and St. Paul, MN VBA Regional Offices only.

Specific duties include:

• Serves as a primary point of contact for Compensation Service on business matters relative to Compensation Service business systems. Works as a team leader and senior program manager, to lead and mentor project managers in developing, revising and implementing large Compensation Service initiatives that improve and/or enhance current processes. Represents the Chief(s) and/or Assistant Director at meetings and workgroups involving the planning, analysis and requirements, specification, design, testing, training, implementation and post-implementation activities for existing and future business systems for Compensation Service.
• Performs and directs significantly complex activities concerned with the facilitation of the nationwide implementation of Compensation Service business system initiatives in support of VBA. This requires the promotion and assurance of standardization and consistency of validated concepts; development of test site criteria from which to monitor performance of baseline indicators or other established measures; facilitation of the deployment process of major new work design components for VBA field stations and coordination of highly enterprising activities related to the design and development of enhanced Compensation Service business applications and initiatives.
• Works with senior executives, managers, technical staff and subject matter experts to implement Compensation Service business system initiatives. Analyzes and identifies program areas which can be improved by automation or changes in policy or procedures. Recommends the changes required, whether automated or not, to institute those improvements. Coordinates and encourages the sharing of knowledge and experience, and documents "best practice" implementation strategies to effectively facilitate the implementation of various components.
• Ensure integration of Compensation Service efforts amongst VBA business lines; assist in the concurrent deployment of primary components of new and/or novel work processes. The incumbent performs significant internal and external coordination of Compensation Service implementation initiatives concurrently and sequentially; develops comprehensive recommendations for products to be initiated, curtailed or rescheduled; and evaluates management proposals concerned with changes to existing organizational structures to assure that the optimum mix of operating costs are viable, and the proposed program structure is consistent with the Compensation Service and VBA strategic business system vision.
• The incumbent performs project management and analysis tasks; and keeps assigned activities on track at all phases. Furnishes expert advice and technical assistance on issues concerned with proposed policies and procedural changes that may significantly affect the data processing of Veterans' claims and services. Develop effective and efficient internal management controls and administrative processes to effectively resolve problematic issues. Ensures that project objectives and timelines are being met by monitoring progress against a formal plan; establishes project milestones and target dates, or intermediated dates on projects when completion dates are mandated by higher authority; revises dates to agree with new information and dependencies; and negotiates with management and sponsors/users to change and formalize new dates. Prepares reports on project status; initiatives meetings and prepares written correspondence relative to the project; distributes information to project members; integrates the work of a project team that spans multiple organizations and locations.
• Prepares documentation necessary to develop reports for all levels of management and operations and identifies the data elements needed to complete the reports; develops communications with claimants and other clients and identifies the data elements needed to complete the communication.
• Performs other duties as assigned.

Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Management & Program Analyst; 39580A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probation, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/30/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-14 position you must have served 52 weeks at the GS-13 level

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-14 Grade Level:

• Specialized Experience: Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position(s), and that is typically IN OR RELATED TO the work of the position to be filled. The applicant must demonstrate at least 1 year of experience developing stakeholder communications (i.e., preparing stakeholder responses, briefing papers/presentations, communicating highly technical information, etc.) and demonstrated experience serving as a technical advisor to leadership, expressing information to individuals or groups effectively, taking into account the audience and nature of the information; making clear and convincing oral presentations and responding appropriately.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: The work is primarily sedentary, although some slight effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

• Leadership- Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
• Decision Making- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Partnering- Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Knows how social, political, organizational, and technological systems work and operates effectively within them. This includes the policies, procedures, rules and regulations of the work unit or organization.
• Analytical Thinking- Ability to analyze process issues and determine root cause of dysfunction. Solves problems/issues quickly and effectively, involving a methodical step-by-step approach to thinking; breaks down complex problems into single and manageable components and considering each part in detail; Makes a systematic comparison of various alternatives; Notices discrepancies and inconsistencies in available information; Identifies a set of features, parameters, or considerations to take into account.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.

• Resume:
  • Contact Information:
    • Name and how best to contact you, including email address and phone number
  • Relevant Work Experience:
    • For each relevant work experience, make sure you include:
      • Job Title and Employer (including series and grade for any Federal positions)
      • Start and end dates with month/year (e.g., 05/2019 - 08/2022)
      • The number of hours you worked per week
    • Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as
  • Optional Details:
    • When relevant, include:
      • Current Security Clearance
      • Job-related training
      • Language skills
      • Organizations and affiliations
      • Professional publications
      • Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
• A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
• Current VBA Employees seeking a reassignment/change to lower grade: you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
  NOTE: Award and General Adjustment SF-50's do not provide sufficient information will not be accepted for the purpose of verifying time in grade. Recommended SF-50's include Within Grade Increases (WGI), Promotions and Appointments.

Additional Documents accepted:

• Most recent Performance Appraisal (VA Form 0750)
• Award SF-50s
• CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal

Next steps

Additional locations