Management & Program Analyst

• Evaluate customer goals, problems, or questions to design products that meet their needs.
• Serve as a liaison between stakeholders and the OCIO vendor to ensure system requirements are accurately captured and implemented.
• Manage a backlog of user stories to ensure the most valuable capabilities are prioritized.
• Break down features into user stories with clear acceptance criteria that can be understood by engineering teams.
• Shepherd user stories through multiple stages of the software lifecycle (e.g., requirements development, planning, development, testing, deployment, implementation) to meet customer needs.
• Consult with current and potential customer agencies to identify their needs and translate them into user stories and test cases for system documentation.
• Conduct functional, regression, and user acceptance testing (UAT) to validate system behavior against requirements.
• Research Tier 2 and 3 help desk issues and respond to customer inquiries.
• Consult with trainers and customers to contribute to the development of meaningful user support content.
• Innovate new solutions in the Federal HR space to balance user, agency and government-wide needs and priorities.

Conditions of employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Candidates will not be hired based on their race, sex, color, religion, or national origin
• Complete the initial online assessment and USAHire Assessment, if required
• You will be required to report to an OPM assigned office.
• This position is eligible for inclusion in the bargaining unit.
  • if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286)
  • if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777)

Qualifications

For the GS-12: You must have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-11 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL the following duties:

• Managing or leading projects to evaluate, implement, or improve technology systems; AND
• Collaborating with stakeholders and technical teams to analyze business needs and develop business requirements and functional specifications; AND
• Leading or coordinating testing activities for system implementations or enhancements; AND
• Analyzing complex business processes or workflows to develop solutions that improve organizational effectiveness.

For the GS-13 : You must have at least one year (52 weeks, full-time) of specialized experience equivalent to the GS-12 level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL the following duties:

• Leading projects to evaluate, implement, or improve technology systems; AND
• Collaborating with stakeholders and technical teams to define business requirements and functional specifications; AND
• Leading testing activities in support of system implementations or enhancements AND
• Documenting complex workflows or business processes to ensure solutions meet organizational requirements.

You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.


Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position (obtain a score of 85 or higher on the assessments); and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications. Only the first 2 pages of the resume/application will be used to verify minimum qualifications. Please be sure to include specific dates of employment and work schedule(s).

• Do not include the following types of information in your resume:
  • • Classified or government sensitive information
    • Social Security Number (SSN)
    • Photos of yourself
    • Personal information, such as age, sex, religious affiliation, etc.
    • Encrypted and digitally signed documents.

2. Other supporting documents:
   • Cover Letter, optional
   • Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP)Documentation, if applicable (e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
   • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found: Submit a request - Reasonable Accommodation

Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Next steps

Additional locations