Management and Program Analyst

Clarification from the agency

Recent graduates who have completed, within the previous two years a qualifying degree or certificate from a qualifying educational institution or completed a qualifying career or technical education program; Veterans unable to apply within two years of receiving their degree due to military service obligation but are within six years from the date on which the requirements for their degree/academic course of study were completed. Refer to the qualifications section for additional information.

This is a Recent Graduate appointment in the Pathways Program. Selected individuals are placed in a dynamic one year development program in the excepted service designed to lead to a competitive civil service career in the Federal government. At the successful conclusion of this program, the agency may non-competitively convert individuals to a term (position lasting 1-4 years with an extension up to 120 days) or permanent position within the competitive service. Conversion to a Federal competitive service position will be at the discretion of the agency and is neither guaranteed nor implied.

As a Management and Program Analyst you will serve as a key analyst and advisor responsible for assisting in directing, implementing, coordinating, and overseeing department-wide mission and administrative programs. This position starts at a salary of $57,736.00 (GS-07, Step 1) to $91,815.00 (GS-09, Step 10) with promotion potential to $133,142(GS-12 Step 10).

GS Salary : Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Major duties for this position include but are not limited to:

• Providing administrative assistance for program management activities to help maintain daily operations of OT programs.
• Supporting project leaders and works with staff across the organization and with external partners to facilitate collaboration and program delivery.
• Applying qualitative and quantitative methods to assess progress toward program goals and objectives.
• Analyzing data to identify trends, evaluate performance metrics, and forecast potential outcome.

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

Qualifications

Experience: You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Assisting management or senior staff with coordinating program or administrative activities (such as monitoring workflow, tracking deadlines, and organizing documentation) in support of organizational policies or programs.
• Supporting program operations by reviewing incoming submissions (e.g., forms, reports, or requests) for completeness and compliance with established instructions and routing them through the appropriate approval process.
• Collecting, entering, and organizing quantitative and qualitative data in spreadsheets or databases, and producing basic reports, tables, or charts used by management to monitor progress toward program goals and identify trends.
• Using standard office and business intelligence tools (such as spreadsheets, databases, or dashboards) to maintain program information, monitor status indicators, and verify the accuracy of data before it is shared with management or stakeholders.
• Drafting or contributing to routine written products-such as status reports, summaries, briefing materials, or presentation slides-that clearly describe program activities, identify issues or trends, and communicate findings to supervisors, coworkers, or internal partners.

Education Substitution: Successful completion of one year of full-time graduate education from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the skills necessary to do the work. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours.
OR
Superior Academic Achievement (SAA): May also substitute for the experience required. It is based on (1) class standing, (2) grade-point average (i.e., GPA 3.0 or higher of a possible 4.0, excluding pass/fail credits. Pass/fail credits cannot be more than 10% of total credits), or (3) honor society membership. Review Superior Academic Achievement (SAA) to see if you qualify under this provision. Please see http://www.opm.gov/ for additional information.

Experience: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Assisting with coordination of mission or administrative programs (such as enforcement, compliance, or trade-related programs) by monitoring program processes, tracking milestones, and supporting the development or review of policy documents, procedures, or analysis reports.
• Applying basic qualitative and quantitative methods (e.g., compiling data, performing trend or workload analysis, completing simple forecasts, or measuring performance against targets) to evaluate program operations and prepare written analytical summaries or recommendations for management.
• Collecting, validating, and maintaining program data in spreadsheets, databases, or dashboards; generating recurring or ad hoc reports (such as status updates, workload reports, or performance metrics) used by management to assess progress toward program goals.
• Reviewing submissions (e.g., internal requests, forms, reports, or other program documents) for completeness and compliance with established regulations, policies, or guidelines, and recommending or coordinating corrective actions to ensure conformance.
• Drafting or contributing to briefings, status reports, and presentations for internal and external stakeholders, and participating in meetings or workgroups to explain findings, answer questions, and support collaboration across offices or with external partners.

Education Substitution: Completed two or more years of full-time graduate education or a Master's (or higher) degree from an accredited college or university or an LL.B. or J.D that demonstrates the skills necessary to do the work. I understand that I am required to submit proof of my educational claim. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

Combining Experience and Education: When combining education with experience, first determine the total qualifying education as a percentage of the education required for the grade level; then determine the experience as a percentage of the experience required for the grade level; finally, add the two percentages. The total percentage must equal at least 100 percent to qualify an applicant for that grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 06/26/2026.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

You are eligible for this appointing authority if you are an individual who: Completed, within the previous two years by 06/26/2026, a qualifying associate's, bachelor's, master's, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution or completed a qualifying career or technical education program (which may include Registered Apprenticeship Programs, Job Corps, AmeriCorps, and Peace Corps) . Review Recent Graduates for additional eligibility information. If you are a veteran who was unable to apply within two years of receiving your degree due to military service obligation, you have as long as six years after degree completion to apply. You must submit a copy of your transcripts showing type of degree received and date degree was received. In addition, if you are a veteran who was unable to apply within two years of receiving your degree due to military service obligation, please provide a copy of your DD-214 or a written statement from the armed forces certifying your dates of service and your rank, expected type of discharge and anticipated date of separation.

To be eligible for conversion, Recent Graduates must:

• Successfully complete at least year of continuous service in addition to all requirements of the program;
• Meet the qualification standards for the position to which the Recent Graduate will be converted;
• Meet agency-specific requirements and expectations as specified in the Participant's Agreement; and
• Perform their job successfully.

EXPECTED TRAINING AND DEVELOPMENT:

• Orientation program for Recent Graduates hired for the program;
• Mentorship throughout the program;
• Individual Development Plan to create and track Recent Graduates' career planning, professional development, and training activities;
• At least 40 hours of formal, interactive training each year of the program;
• Positions offer opportunity for career advancement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics).

The USA Hire Assessment will be used to assess the following general competencies:

• Accountability
• Attention to Detail
• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Self-Management
• Stress Tolerance
• Teamwork
• Decision Making
• Reading Comprehension
• Reasoning

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

If you meet the minimum qualifications, you will be placed in one of the following categories:

1. Best Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
2. Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
3. Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.

Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. Other 10 point preference eligibles and veterans with 5 point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans' preference.

If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager. Preview the job questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12982653

• Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, phone number, relevant work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). For additional required items, see the link. It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords. YLimit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.
• Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12982653
• Your responses to the USA Hire Competency Based Assessment
• Your transcripts: All applicants are required to submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. If you are a current CBP employee within the position series announced, transcripts will not be required at the time of application; however, education will be verified if you are selected and you may be required to submit transcripts at that time. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. Note: If submitting documentation of an evaluation, transcripts are still required. For a listing of some accrediting agencies see NACES | Credentials Evaluations Provided by NACES Members. See Recognition of Foreign Qualifications for more information.
• Are you a veteran? To apply veterans' preference or extend appointment eligibility due to military service you must submit proof of eligibility as appropriate for your preference type:
  • Five Point Preference: DD-214 listing the character of service and either qualifying medal(s) or service period
  • Ten Point Preference: DD 214 showing character of service and supporting documentation as listed on the Standard Form 15 (application for 10 Point Veterans' Preference). Submitting an SF-15 with your application is encouraged. Veterans with a service-connected disability must also submit a VA Disability Award letter dated 1991 or later, OR supporting documentation as listed in the SF-15
  • If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service, rank, expected character of service, and anticipated date of separation. If you apply with a written statement at this stage, your preference will be verified by a DD 214 upon separation from the military.
  • Veterans unable to apply within two years of receiving their degree due to military service obligation, but are within six years from the date on which the requirements for their degree/academic course of study were completed are eligible to apply. Provide applicable DD 214s showing service after completion of your degree.
  • For more information about veterans' preference visit this link.
• Are you a current or former federal employee? If yes, it is recommended that you submit a copy of your SF-50(s) (Notification of Personnel Action) to support your experience.
• Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s.
• If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.

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