Management and Program Analyst

• Evaluate customer goals, problems, or questions to design products that meet their Core HCM or USA Staffing needs.
• Serve as a liaison between stakeholders and OPM product managers to ensure system requirements are accurately captured and implemented in the HCM or USA Staffing platform.
• Identify and document user story acceptance criteria that can be understood by testers and engineering teams.
• Contribute to user story progression through multiple stages of the software lifecycle (e.g., requirements development, planning, development, testing, deployment, implementation) to meet customer needs.
• Consult with current and potential customer agencies to identify their needs and translate them into user stories and test cases for system documentation.
• Conduct functional, regression, and user acceptance testing (UAT) to validate system behavior against requirements.
• Research Tier 2 help desk issues and respond to customer inquiries.
• Contribute to the development of meaningful user support content.
• Innovate new solutions in the Federal HR space to balance user, agency and government-wide needs and priorities.

Conditions of employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration)
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Candidates will not be hired based on their race, sex, color, religion, or national origin
• Complete the initial online assessment and USAHire Assessment
• You will be required to report to an OPM assigned office
• This position is eligible for inclusion in the bargaining unit
  • If the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286)
  • If the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777)

Qualifications

To be found qualified, your resume must clearly show experience that meets the Minimum Qualifications. For each position (paid or volunteer), include the months, years, and hours worked per week. One year of specialized experience equals 12 months at 40 hours per week (part-time hours are prorated). Experience listed without hours per week, or listed as "varies," will not receive credit.


To meet Minimum Qualifications for the GS-09, you must meet one of the following:

A. You must have at least one full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 grade level in the Federal service performing all of the following:

1. Assisting with projects to evaluate, implement, or improve business systems; AND
2. Supporting collaboration with stakeholders and technical staff to gather and document business requirements; AND
3. Assisting with testing activities in support of system implementations or enhancements; AND
4. Documenting business processes, workflows, or functional requirements to support system improvements.

OR

B. Successfully completed a master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to such a degree, or LL.B. or J.D., if related. Such education must demonstrate the competencies necessary to do the work of this position. (Transcripts Required)

OR

C. You have the specialized experience as described in A, but less than one year; and I have more than one year but less than the required education in B. I have computed the percentage of the requirements that I meet, and the total is at least 100%. To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. The total percentage must equal at least 100% to qualify. (Transcripts Required)

To meet Minimum Qualifications for the GS-11, you must meet one of the following:

A. You must have at least one full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 grade level in the Federal service performing all of the following:

1. Coordinating or supporting projects to evaluate, implement, or improve business systems; AND
2. Collaborating with stakeholders and technical teams to gather, analyze, and document business requirements and functional specifications; AND
3. Planning and executing testing activities for system implementations or enhancements, including documenting results and identifying issues; AND
4. Analyzing and documenting business processes or workflows to recommend or support system improvements.

OR

B. Successfully completed a Ph.D. or equivalent doctoral degree OR at least three full academic years of progressively higher-level graduate education leading to such a degree OR LL.M. in a related field of study. (Transcripts Required)

OR

C. You may qualify if you have less than the full amount of experience described in "A" and less than the amount of education described in "B" but have a combination of the type of experience described in "A" and the type of education described in "B" totaling 100% of the stated qualifications for this position. To determine your combination, first compute your experience as a percentage of the experience listed in "A" above; then determine your education as a percentage of the education listed in "B" above; then add the two percentages. The total percentages must equal at least 100%. Only graduate education in excess of one year (i.e., 18 semester hours) may be combined with experience under this standard. (Transcripts Required)

You must meet all qualification and eligibility requirements by the closing date of this announcement.

All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: Accreditation. All education claimed by applicants will be verified by OPM accordingly.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

For Category Rating: Once the application process is complete, a review of your resume will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility. Qualified candidates will be assigned to one of the three quality categories: Qualified, Well Qualified, or Best Qualified. Qualified Category = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement. Well Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures) Best Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

The Category Rating Procedures require veterans are placed ahead of non-veterans within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications. Only the first 2 pages of the resume/application will be used to verify minimum qualifications. Please be sure to include specific dates of employment and work schedule(s).

• Do not include the following types of information in your resume:
  • Classified or government sensitive information
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, sex, religious affiliation, etc.
  • Encrypted and digitally signed documents

2. Other supporting documents:
   • Cover Letter, optional
   • College Transcript(s), if qualifying based on education
   • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request including the Reasonable Accommodation Request Form found here.
   • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.) If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
     If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here.
   • Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
   • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
   • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held.
   • Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Next steps

Additional locations