Management and Program Analyst (Approvals Management and Oversight)

Clarification from the agency

This vacancy is open to current, permanent (career/career conditional) employees of the Veterans Benefits Administration (VBA) and current/former VA employees who are CTAP eligible ONLY. For purposes of this job announcement, Fiduciary Hub bargaining unit employees in the commuting area are considered facility employees.

Specific duties include:

• Provides comprehensive administrative support to ensure the efficient operation of the AMO team.
• Develops and maintains tracking systems for recurring reports, deadlines, and actions, ensuring leadership is informed and program operations are fully supported.
• Leads consultations with the team members and supervisor as outlined in established policies and procedures.
• Prepares written correspondence, reports, presentations, and other applicable documents in response to requests from both internal and external stakeholders.
• Monitors and responds to inquiries received through AMO team communication channels.
• Applies technical and administrative knowledge and leverages technology to identify and implement automation that aligns processes between and among stakeholders.
• Represents the AMO team at meetings with all levels of management that involves the review of statistical reports, findings, and recommendations.
• Reviews assigned program approval workload products within system of record or other business systems to ensure all aspects of the approval are complete and aligned to statutory and regulatory requirements.
• Tracks the progress of weekly, monthly, and quarterly activities with respect to approval, compliance, and liaison performance measures.
• Provides project management support across multiple initiatives.
• Conducts analysis of program operations, policies, and performance to identify trends, gaps, and opportunities for improvement.
• Uses both qualitative and quantitative methods, the analyst evaluates program data, prepares reports, and develops recommendations for decision-makers.
• Reviews administrative processes to ensure alignment with organizational goals, identifying inefficiencies, and proposing changes to improve effectiveness.
• Conducts periodic studies involving the compilation and analysis of data for evaluating and improving the effectiveness of approval, compliance, and liaison activities within the division.

Promotion Potential: None, this position is at the full performance level.

Work Schedule: Full time, Monday through Friday, 8:00am - 4:30pm
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is a virtual position.
Position Description/PD#: Management and Program Analyst (Approvals Management and Oversight); PD38714A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
This is a bargaining unit position.

Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/03/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-13 position you must have served 52 weeks at the GS-12 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-13 Grade Level:

• Specialized Experience: Specialized experience is a mastery in identifying problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; high proficiency in oral and written communication to prepare reports and summaries of research and development projects; knowledge of VA program approvals and/or compliance, and a comprehensive knowledge of the range of administrative laws, regulations pertaining to VA education benefits.
• Education Substitution: None. There is no education substitution at this grade level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Frequent requirement to carry laptop and documents weighing up to 20 pounds within the office space or to separate geographical location. There may be some walking, bending, or driving an automobile.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

• Technical Competence - Uses knowledge that is acquired through formal training or extensive on the job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Organizational Awareness - Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Project Management - Ability to develop and collect critical data for high level projects such as congressional briefings, preparing presentations for agency executives, and validating the accuracy and validity of presentation material content; manages all projects related to publications within the organization.
• Research and Analytical Skills - Ability to perform substantial research and rewriting to organize, balance, and complete written materials to meet publishing and distribution objectives; analyzes data from all angels to create thorough and complete publications.
• Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Effective Communication - Ability to effectively communicate.(Oral and Written)

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.

• Resume:
  • Contact Information:
    • Name and how best to contact you, including email address and phone number
  • Relevant Work Experience:
    • For each relevant work experience, make sure you include:
      • Job Title and Employer (including series and grade for any Federal positions)
      • Start and end dates with month/year (e.g., 05/2019 - 08/2022)
      • The number of hours you worked per week
    • Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
  • Optional Details:
    • When relevant, include:
      • Current Security Clearance
      • Job-related training
      • Language skills
      • Organizations and affiliations
      • Professional publications
      • Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
• A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
• NOTE: Award and General Adjustment SF-50's do not provide sufficient information will not be accepted for the purpose of verifying time in grade. Recommended SF-50's include Within Grade Increases (WGI), Promotions and Appointments.

Additional Documents accepted:

• Most recent Performance Appraisal (VA Form 0750)
• Award SF-50s
• CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal

Next steps

Additional locations