Summary

This position is located in the Government Accountability Office. As a Management and Program Analyst ( Passport and Visa ) you will be responsible for the passport and visa process, administering the agency's travel system and travel policies; and assessing and reporting on the effectiveness of GAO's internal controls.

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Internal to GAO employees

Duties

As a Management and Program Analyst (Passport and Visa),PT - 0343 - 2 your typical work assignments may include the following:

Manage passport and visa programs for all GAO staff, inclusive of related policies, regulations and procedures.
Gather and analyze a variety of data in order to develop solutions to complex issues and determine the potential impact on GAO's travel program, operations and activities.
Utilize various automated systems and associated modules and tools such as E2 Solutions, Virtual Travel Lab and the Travel Help Desk to develop reports and conduct analysis of GAO's travel system.
Assessment, analyze, and study may deal with issues and problems associated with system usage, error categories and ratios, help lab statistics and identifying trends.
Provide briefings and training sessions to GAO travelers on passports, visa travel policy and systems. As required, serves as a backup to the agency's
Provide monitoring and analyses GAO's Travel Charge Card Program.
Communicate clearly and effectively both orally and in writing with US State Department officials, foreign embassy officials on GAO staff's foreign travel.

Requirements

Conditions of employment

You must meet all qualification requirements before the announcement closes.

Qualifications

You may qualify at the BAND II level, if you fulfill the following qualification requirement:

Applicants must have at least one year (52 weeks) of specialized experience at the next lower band level, equivalent to the Band I level or GS-11 level in the federal service, which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position.

Specialized experience is defined as experience understanding and following Federal Travel Regulation, travel legislation, Internal Revenue Service (IRS) regulations, public laws, policy, analyzing and interpreting directives as well as experience configuration, functionality and operations of GAO's travel system, E2 Solutions.

Education

There is no education requirement for this position.

Additional information

Update your resume so it meets new resume requirements: Starting on September 27, 2025, federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying to a job.

What is required in the resume?
Resumes submitted for federal jobs are required to have:

Contact Information-your name and the best way to contact you.
This is a Non-Bargaining Unit postion.
Relevant work experience-Job experience should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how your previous work experience relates to and helps you meet the required qualifications in the GAO job announcement to which you are applying.

For more information on the how to check the resume for the new 2-page requirement, please go to the Help Center or click the link : USAJOBS Help Center - Update your resume now so it meets new resume requirements

Travel and relocation expenses will not be paid for by the GAO.

REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov. The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Customer Service, Oral Communication, Project Management, Technical Competence, Technology Application, and Technology Application

Required Documents

You must provide a complete application package which includes:

- Resume: must be created using the USAJOBS resume builder and show relevant work experience.
- Current GAO employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent) showing tenure, type of service (competitive/excepted), as well as the highest grade/band held. The SF-50 must show that you are currently a GAO employee. PLEASE DO NOT SUBMIT AN SF-50 THAT DOES NOT CONTAIN ALL OF THIS INFORMATION (E.G. AWARDS).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.

- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you are unable to apply online, please contact Yvette Jackson at JacksonY@gao.gov or 4046791913 by 4 p.m. on the closing date of the announcement.

For technical issue with USAJOBS: Please refer to the USAJOBS help page.

Agency contact information

GAO Recruitment

Email: GAORecruitment@gao.gov

Address: Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.

Management and Program Analyst ( Passport and Visa ) Job in Washington, DC