1) Provide day-to-day management for an assigned team to include, but not limited to, review of OEA case activities; providing feedback and guidance on active cases; directing the performance management of employees on their team; ensuring that junior staff are conducting themselves according to OEA and all relevant ethical standards.
2) Manage a caseload by conducting comprehensive employee assistance assessment, short-term supportive counseling, referral and follow-up services with employees and/or family members in-person, on video, or by telephone.
3) Maintain the security and confidentiality of the record keeping and reporting system in accordance with established employee assistance professional standards, applicable statutes, and House policies. Work with the Director to ensure team members respond appropriately to confidential information requests.
4) Refer employees and/or family members to appropriate resources in accordance with established office policy and procedures, appropriate ethical guidelines, and acceptable protocols and standards of the employee assistance profession. Conduct evaluations of providers to establish referral and follow-up procedures, to ascertain the appropriateness of referrals, and to monitor the care provided to employees.
5) Ensure general compliance of CAO Human Resources activities with CAO and OEA policies and procedures.
6) Assist in the development, implementation, communication, and outreach related to customer service enhancements and contacts with all stakeholders.
7) Provide consultation and performance coaching to Members, leaders, and managers throughout the House, USCP and CBO on management and performance issues, including developing and maintaining healthy teams, communicating effectively, facilitating employee referrals to the OEA, and offering other guidance within the scope of OEA services.
8) Manage special projects and initiatives assigned to the Office of Employee Assistance through to their completion, including implementation, oversight of involved staff, and follow-up with the OEA Director and other stakeholders.
9) Provide outstanding customer service in the development, oversight, and delivery of training programs and Member retreats through client consultation, research and detailed preparation to ensure successful and efficient learning objectives and processes are achieved.
10) Advise the Director on the administrative aspects of the office including program planning, supervision and evaluation of the staff, equipment, space and resource procurement, travel authorization, security of the employee assistance management information system, and other items pertinent to optimizing the services, processes, and reputation of the OEA.
11) Provide and oversee Critical Incident Response (CIR) efforts in accordance with OEA standards and contemporary best practices in the employee assistance field.
12) Performs other official duties as assigned.