Manager, Process Improvement Section, CM-0301-00

Clarification from the agency

This announcement is open to current FDIC permanent employees with competitive status eligibility.

• Leads a staff of senior management analysts and management analysts to recommend process improvements, implement strategic initiatives, recover troubled projects, build external relationships, and function in a results-oriented work environment. The incumbent works directly with senior managers and staff in other FDIC Divisions and Offices. Identifies, distributes, and balances workload and tasks among employees under established policies, practices, workflow and employee skill levels, adjusting to ensure timely accomplishment of assigned tasks.
• Provides leadership and direction to staff advocating for the use of data to drive decision making and the quantification and analysis of business partners’ environments while building sustainable practices and systems for efficient and effective operations. Provides leadership and direction to ORMIC senior management analysts serving as risk managers on major investment projects by establishing the methodology for the identification, evaluation, and mitigation of risks to major Corporate projects. This also includes, but is not limited to, evaluating measurable benefits, evaluating cost-benefit and return-on-investment analyses as well as reporting findings to project teams, executive and steering committees, CIO Council, and the Capital Investment Review Committee (CIRC).
• Helps the Chief Risk Officer (CRO) to ensure adequate integration between the Internal Controls and Process Improvement sections, including back-up support to the Internal Controls section. Such support may include, but is not limited to the FDIC’s Enterprise Risk Management program, the financial statement audit, the Assurance Statement process, audit coordination activities with the Government Accountability Office and Office of Inspector General, and the Fraud Risk Management program. 
• Provides expert advice and guidance to FDIC management to assist in addressing issues related to project and program management, change management, user experiences, business process reengineering, strategic effectiveness, and program evaluations. Meets with Division and Office senior managers to discuss existing and emerging risks. Serves as a trusted advisor to the CRO for a variety of highly complex Corporate topics, programs, and initiatives. This includes approving changes in the application of project management for capital investment projects and significant operating budget projects and building the business imperative for adopting these changes.
• Brings knowledge of current best practices and maintains expert knowledge of business process improvement by attending training, staying abreast of industry best practices, and monitoring and analyzing trends to ensure that the FDIC's process improvement program is proactive. Develops and maintains, or ensures the maintenance of procedures, guidance, and job aids related to Process Improvement, including risk management methodology and practices.
• Exercises supervisory personnel management authority and performs the full range of performance management duties to include: planning, assigning, and reviewing work products of subordinates; establishing guidelines and performance expectations; and, evaluating work performance and providing feedback to others on their performance. Identifies training and developmental needs for staff and provides regular recognition of staff. Works in collaboration with the appropriate Human Resources and Legal staff to administer disciplinary action. Hears and resolves grievances or other disputes as appropriate. Approves/disapproves requests for leave, telework, travel, training, etc. Coordinates team initiatives and activities on work approaches, methods or practices.       
• Ensures that Equal Employment Opportunity (EEO), employee development, employee performance, and other personnel plans, processes, and programs are executed equitably consistent with Corporate policy, legal requirements, and the mission of the Division; organizes, coordinates, and manages the work of teams of employees by assigning work, developing employee skills, and assessing/monitoring employee performance.

Conditions of employment

2-page Resume Requirement: Please limit your résumé to 2 pages (minimum 10-point font). If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.

Employment Conditions

Moderate Risk - Minimum Background Investigation (MBI) required.

Employee may be relocated to any duty location to meet management needs.

Qualifications

To meet the minimum qualifications, applicants must possess the leadership and technical experiences listed below. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertook; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments.

Leadership Experience: Experience in leading and coordinating projects, including establishing expectations, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members.

Technical Experience: Experience in improving programs or processes; identifying and managing risks; implementing strategic initiatives; identifying ways to recover troubled projects; and implementing sustainable practices or systems to enhance operational performance.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

1. Your resume will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contains sufficiently detailed information upon which to make the qualification determination. 

2. If you are found minimally qualified, a Management Screening Panel (MSP) will review your resume against pre-established benchmarks related to the competencies/Knowledge, Skills, and Abilities (KSAs), to determine if you possess the competencies/KSAs and key experiences.

3. Top ranked candidates will be invited to participate in one or more structured panel interviews to further assess technical competencies, confirm organizational fit, and commitment to American ideals.

The competencies/KSAs you will be assessed on are listed below.

• Creativity & Innovation
• Direction Setting
• Organizational Stewardship
• Strategic Thinking
• Managing Risk
• Advising
• Knowledge of current management theories, principles, concepts and processes to develop, implement, and conduct project management programs, business process re- engineering activities, organization change management activities, and program evaluations.
• Knowledge of a wide range of qualitative and quantitative methods for assessing and improving program effectiveness and the improvement of complex management processes and systems.
• Knowledge of and the ability to apply basic laws, regulations and administrative policies and procedures of the FDIC and OMB (including OMB Circular A-123) and other government agencies to applicable operations and reports of the Corporation.
• Knowledge of the FDIC's mission, functions, organizational structure, processes, program objectives, administrative procedures and practices, business and financial management practices and familiarity with banking operations to serve as back-up for the ORMIC Director and represent the Office in a number of areas.
• Ability to distill technical, detailed information into accessible, concise, and persuasive written reports. Ability to reach agreement with management on a variety of complex, important issues.

Your resume will serve as responses to the competencies/KSAs. Only include experience directly relevant to the position.

Experience must be explicitly stated in the resume as experience not specifically described in the resume cannot be assumed. Resumes that are vague or don't address specific requirements will not receive maximum consideration.

Failure to provide all of the required documentation as stated in this vacancy announcement, may result in an ineligible determination or may affect your consideration status.  Please review the following to determine your eligibility and which document(s) is required to complete your application: 

Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).

FDIC EMPLOYEES: If you want to be considered non-competitively include a copy of your SF-50. The SF-50 must show the highest grade level or full performance level applicant has attained competitively on a permanent basis, and grade must be equivalent or higher than the grade for which applying. Multiple SF-50s may be necessary to determine your eligibility. 

Next steps