Clarification from the agency

THIS IS A PERMANENT, PRIVATE FUNDED POSITION WHICH DOES NOT CONFER COMPETITIVE FEDERAL STATUS TO THE INCUMBENT. THE SELECTED CANDIDATE WILL BE ELIGIBLE FOR THE FEDERAL GOVERNMENT EMPLOYMENT BENEFITS PACKAGE.

This position assists visitors and staff by offering exceptional customer service and treating everyone in a welcoming, respectful, tactful and professional manner. 

As a Museum Technician, you will:

• Demonstrate knowledge of Gallery floor plans, including layout of collections/exhibitions, restaurants, gift shops and entrances/exits. 
• Keep informed of the Gallery’s calendar of events, service tools, special events and daily offerings. Demonstrate strong understanding of the neighborhood and other amenities that would benefit both local visitors and tourists from around the world.
• Check coats and other personal items in checkrooms. Answers incoming calls to gallery phone lines.
• Provide access control for general admission and other events or special exhibitions.
• Reserve passes and event reservations.
• Assist with data entry and clean-up, preparing museum mailings, training incoming employees, responding to online correspondence.

Conditions of employment

• This employer participates in the e-Verify program.
• Males born after 12-31-59 must be registered for Selective Service.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• Pass Pre-employment Background Investigation.

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications

Applicants can substitute education for specialized experience by possessing education of four years above high school leading to a bachelor's degree with major study or 24 semester hours of course work in a related field.

Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-04 level in the Federal service or private sector, providing customer service to museum patrons and providing administrative support such as assisting with data entry and responding to online correspondence. 

OPM Qualifications Standard: General Schedule Qualification Standards

Individual Occupational Requirements: Museum Specialist and Technician Series 1016

Associated Group standard:  Position Classification Standard for Museum Specialist and Technician Series, GS-1016

You must meet all qualification and eligibility requirements by the closing date of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume will be used to evaluate your experience, education, and/or training that address the competencies below:

Customer Service:  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information. 

Writing:  Recognizes or uses correct English grammar, punctuation, and spelling; communicates information in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience. 

Category Rating: Qualified candidates will be assigned to one of the three quality categories: The quality categories are defined as: Qualified, Well Qualified, or Best Qualified.

Qualified Category = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement.

Well Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures)

Best Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

The Category Rating Process does not add veterans' preference points or apply the "rule of many," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

A Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official. (REMOVE IF NOT USING A SME)

Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume (no more than 2 pages) showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications. For assistance with creating a resume, please click USAJOBS Help Center - How do I write a resume for a federal job?

• Do not include the following types of information in your resume:
  • Classified or government sensitive information
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, gender, religious affiliation, etc.
  • Encrypted and digitally signed documents

2. Required Mandatory Technical Qualifications (MTQs): 
3. Other supporting documents:
   • Cover Letter, optional
   • Most recent Performance Appraisal, optional
   • Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
   • Proof of U.S. accreditation for foreign study, if applicable.
   • Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.) If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility.
     If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference click here.

Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted have been submitted prior to the closing date of the announcement.

Next steps