Qualifications
SUPERVISOR CONTROLS
Work assignments are given with information on general administrative issues, changes, deadlines, and priorities. The Office Support Assistant works independently to plan and conduct steps for completing position duties in accordance with established instructions and practices. When current practices or deviations in an assignment create difficulties in completion, the incumbent uses his/her own initiative to resolve them and coordinates efforts with other employees involved in or affected by the situation. Completed work is evaluated for technical soundness, usefulness, and conformance with office operating requirements and needs. The methods used to produce work normally are not reviewed.
GENERAL COMPETENCIES
Interpersonal Effectiveness: Skill in responding appropriately to a diversity of groups and individuals in a variety of challenging situations. Demonstrated ability to be tactful and to treat others with respect. Skill in developing networks, achieving cooperation, and collaborating with others when appropriate.
Communications: Delivers clear, effective communication and takes responsibility for
understanding others. Attention to Detail: Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.
Customer Service: Demonstrates a commitment to public service; serves and satisfies internal and external customers; holds self-accountable for quality outcomes.
Teamwork: Works with and helps others to accomplish objectives.
Professional Integrity: Displays and promotes conduct and behaviors consistent with agency and governmental standards.
TECHNICAL COMPETENCIES
Basic knowledge of the methods and procedures, mission requirements, goals and objectives, regulations, pertinent laws, policies, and precedents that govern the administrative operations of the organization.
Skill in operating a personal computer and related peripheral equipment (e.g., printers, copiers, and fax equipment).
Knowledge of capabilities and limitations of various software packages (e.g., Microsoft Windows, Calendar, Microsoft Word, Access database management, PowerPoint, and Microsoft Excel) to create and revise a wide range of documents, automated records, databases, and slides.
Knowledge of grammar, spelling punctuation, and required formats and skills utilized in the preparation and distribution of correspondence.
Knowledge of procedures, policies, and regulations pertaining to the control and issuance of Government Purchase Cards (GPC) and Purchase Requests (PR).
Basic mathematic skills to assist with budget estimates, obligations, and expenditures, as well as the identification of over-or-under-obligation of funds.