Summary

At the Federal Bureau of Investigation (FBI), Operations Center Technicians (OCTs) apply their communication and technological skills to gather and prioritize information as it relates to emergency and non-emergency situations. OCTs serve as key members of the FBI's Field Office Operations Centers and provide data collection support and critical communication during high-risk situations.

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Federal employees - Excepted service

Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Clarification from the agency

All U.S. Citizens.

Duties

Conducts complicated searches on multiple databases and systems to locate data and analyze information.
Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.

Requirements

Conditions of employment

Must be a U.S. citizen.
Must be able to obtain a Top Secret-SCI clearance.
Some travel may be required.

Qualifications

GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:

Evaluated the significance, validity, and reliability of data for inclusion in reports.
Analyzed, evaluated, and disseminated information.
Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
Maintained contact with internal staff and outside entities to obtain, verify, and convey information.

GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:

Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
Analyzed, evaluated, and disseminated information pertaining to emergencies.
Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-8: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Additional information

Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated using the FBI's Candidate Rating Procedures. Your resume and supporting documents will be reviewed to verify that you meet the job qualifications listed in this announcement and will be compared against your responses to the online assessment questionnaire. Applicants must meet the qualification requirements by the closing date of this announcement.

If you are found minimally qualified, your application will move forward to additional phases of the review process.

The first five competencies will be used in a Structured Resume Review to objectively evaluate applicant resumes. Do not provide a separate narrative written statement. Rather you must describe in your resume how your past work experience demonstrates that you possess the competencies identified below. Your resume should demonstrate that you possess the following competencies.

Competencies:

Communication
Flexibility/Adaptability
Problem Solving/Judgement
Analytic Thinking
Information Management
Technology Application

Required Documents

Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes.
A complete assessment questionnaire.
Other supporting documents (if applicable):
- College transcripts, if qualifying based on education or if there is a positive education requirement.
- Notification of Personnel Action, SF-50; not applicable to current FBI employees.
- Most recent Performance Appraisal; not applicable to current FBI employees.
- Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later.
- Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation:
  - Percent of time worked in the particular position (cannot conflict with main duties.
  - The month/year work began.
  - Frequency worked (i.e., daily, monthly, etc.)
  - Specific duties performed.

How to Apply

To apply for the Operations Center Technician position, please click here.

Agency contact information

Crystal Gissy

Email: CHaught2@fbi.gov

Address: Federal Bureau of Investigation
935 Pennsylvania Ave, NW
Washington, DC 20535
US

Next steps

Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The Most Competitive candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of your status throughout the process.

Additional locations

Detroit, MI

New York, NY

Cleveland, OH

Houston, TX

Salt Lake City, UT

Seattle, WA

Operations Center Technician Job