Operations Clerk (Child and Youth Programs) Job in Ramstein, Germany

Vacancy No. 24-9NFSY611411SR Department U.S. Air Forces, Europe
Salary $16.00 to $16.00 Grade 2 to 2
Perm/Temp Permanent FT/PT Part-time
Open Date 10/10/2024 Close Date 1/8/2025
Job Link Apply Online Who may apply Public
Locations:
Ramstein, Germany


Summary

About the position: This position is located at the Ramstein Youth Center, Ramstein AB, Germany.

The primary purpose of this position is to serve as the point of contact for information about 86 FSS Child and Youth Programs (CYP) and perform clerical and administrative tasks in support of 86 FSS CYP facilities located throughout the Kaiserslautern Military Community (KMC).

This position may be eligible for Logistical Support.

This job is open to

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

The primary purpose of this position is to serve as the point of contact for information about 86 FSS Child and Youth Programs (CYP) and perform clerical and administrative tasks in support of 86 FSS CYP facilities located throughout the Kaiserslautern Military Community (KMC). The incumbent prepares and maintains assigned reports, correspondence, and statistical and financial data pertaining to components within the CYP. Ensures child/youth/teen registration and enrollment paperwork is complete and current. Ensures all food program records are accurate, up-to-date, and readily available. Reviews and submits completed paperwork for specified volunteer background checks. Maintains office files and records. Provides required information to requesting agencies that include but are not limited to Family Advocacy, Fire, Safety, Public Health, and law enforcement. Prepares necessary reports in compliance with reporting policies and procedures and ensures they are submitted in a timely manner. Conducts research of records and follows up in order to resolve discrepancies and problems. Notifies supervisor of any discrepancies and informs supervisor of problems that cannot be resolved. Provides front desk coverage, ensures children/youth/teens are logged in and out of the facility, and informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures. Assists with dissemination of information to families, staff, and volunteers regarding training schedules, certification process, application status, and registration and reporting requirements. Takes phone calls and responds to inquiries, referring calls to supervisors or other personnel when appropriate. Performs assigned resource and referral duties and assists in maintaining current waiting list monitoring for inconsistencies. Collects fees and charges and records payments in accordance with proper procedures. Notifies supervisor of all delinquent payments. Completes a daily cashier's activity report and ensures proper deposit of funds in accordance with established cash handling procedures. Monitors administrative supplies and resources. Manages automation programs to include AFSV-CYPBMS payment and file automated system (Office manager), ensures all CYP automated equipment is in working order and payments are completed by close of business on established billing date. Notifies supervisor of items that need to be ordered. Serves as a mandatory reporter of suspected incidences of child abuse and neglect as directed by local, Air Force, and DOD policies. Assists the programs in meeting accreditation and certification standards. Performs other duties as assigned.
If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12574092

Requirements

Conditions of Employment

  • This position requires satisfactory completion of pre-employment checks in accordance with Air Force and DoD policy, and a Child Care Tier 1 background investigation.
  • Incumbent must be physically in Germany before a firm/final job offer can be received.
  • This position requires the incumbent to satisfactorily complete a pre-employment physical.
  • This position requires the incumbent to be able to obtain, maintain, and provide evidence of current immunizations - this includes annual influenza vaccinations - and be free of all communicable diseases.
  • This position may require shift work to provide coverage on evenings, weekends, holidays, or special situations.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/08/2025

  • Business Based Action
  • Family Member Preference
  • Military Spouse Preference
  • Outside Applicant Veteran
  • Spouse/Widow/Parent of Veteran
  • Transition Hiring Preference


The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Must be at least 18 years of age, hold a high school diploma (or equivalent). Must be able to communicate effectively in English, both orally and in writing. Applicant must have experience in responsible clerical or office work of any kind in which they have demonstrated the ability to perform satisfactorily at the grade level of the position. Typing skills and knowledge of office automation software is desirable. Must be able to satisfactorily complete all required security checks.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position. This includes providing any supporting documents needed for verification.
  • Applicants must be at least 18 years of age at time of hire.
  • This position requires the incumbent to be able to communicate effectively in English, both orally and in writing.
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. Additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • LQA is not authorized.
  • Post Allowance is authorized for Regular Full Time employment category.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  • This position will be eligible for the use of the fitness center, lodging, golf course, bowling center, library, and many other NAF activities.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Required Documents

Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:

  • High School Diploma OR equivalent
  • Letter of Recommendation, including contact information OR Reference Check contact information (2 required)
  • Resume


Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

  • Cover Letter
  • DD-214/ Statement of Service
  • Diploma/ GED
  • Disability Letter (VA)
  • License
  • High School Diploma OR equivalent
  • Letter of Recommendation, including contact information OR Reference Check contact information (2 required)
  • PCS Orders
  • Professional Certification
  • Proof of Marriage Status
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript


As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 01/08/2025 to receive consideration. This job is open continuously and will remain open for 3 months. You can submit your application at any time. The hiring manager will review applicants periodically throughout the announcement period. This job announcement may close earlier if qualified applicant(s) are selected.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

Agency contact information

Ramstein NAF HR Office
Address
Ramstein Child and Youth Services Flight
86 FSS/FSCN
Unit 3221
APO AE, AE 09094-0535
US
Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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