Operations Coordinator

Clarification from the agency

This announcement is open to current federal employees and special hiring authorities under merit procedures. More than one selection may be made from this vacancy announcement.

The Library (PL) is a major national art research center serving the National Gallery’s staff, fellows and professors at the Center for Advanced Study in the Visual Arts, visiting art historians, the scholarly community at large and members of the public. The library contains a wide-ranging collection of more than 525,000 books and periodicals on the history, theory and criticism of art and architecture, millions of images and a broad range of electronic resources.

Duties for this position include:

• Coordinates and monitors Library-wide administrative operations: Coordinates and monitors administrative and operational processes that cut across the library’s departments. Maintains visibility into the status of key actions, deadlines and requirements related to travel, records, timekeeping, personnel-related documentation and other cross-department administrative workflows. Reviews the status of ongoing actions, identifies delays, inconsistencies or incomplete documentation and follows up with supervisors, staff and other Gallery offices to keep 
  processes moving accurately and on time.
• Coordinates budget, procurement, contracts, and related financial operations: Coordinates Library-wide budget, procurement, contracts, and related financial processes involving federal, trust and grant funds. Tracks expenditures, commitments, purchase card activity, requisitions and supporting documentation. Maintains and updates operational trackers, reports and related tools that support budget monitoring, purchasing and planning. Reviews transactions and documentation for completeness, correct coding, timeliness and alignment with established requirements. Identifies issues that require correction, clarification or further review. Coordinates with procurement, budget, accounting, travel, contracting and related offices to support timely processing of Library business. Researches and develops practical approaches, models, and tools to support budget formulation, multi-year budget planning, and operational decision-making. 
• Analyzes workflows and recommends operational improvements: Reviews administrative workflows and recurring business processes to identify opportunities to improve efficiency, clarity, compliance and coordination across departments. Develops and maintains shared procedures, checklists, templates, timelines and tracking tools that improve continuity and reduce confusion or duplication. Uses judgment in applying established guidance to specific situations. Resolves routine process issues independently and recommends practical improvements or corrective actions when problems recur or existing procedures are not working effectively. Leads or coordinates Library wide operational planning efforts, including space planning, to assess near-term needs. Develops preliminary recommendations for implementation. 
• Coordinates personnel-related processes, workforce support activities, records management and operational planning: Coordinates and tracks administrative processes and documentation related to personnel actions, onboarding, awards, performance-related processes, training, professional development and other workforce support activities. Helps identify recurring operational issues that affect staff effectiveness. Reviews and improves the onboarding process for new staff, using existing onboarding documentation as a starting point and doing further research to strengthen it. Coordinates records management activities for administrative records, including file structures, retention practices and disposition processes. Works with Archives and Library staff to identify paper and electronic records that fall under the records schedule and helps sort and organize them appropriately. Designs and carries out processes for digitizing administrative files. Creates and maintains tracking systems and documents procedures to improve consistency, access, and records control. Gathers, organizes and maintains information needed for internal reporting, operational planning and management decision-making.
• Serves as a key operational point of contact: Serves as a regular point of contact for Library staff and for colleagues in administrative offices across the Gallery on matters related to Library operations and administrative processes. Explains established procedures and requirements related to procurement, travel, records, timekeeping, budget tracking and related operational matters. Communicates clearly, professionally and with discretion, especially when handling sensitive or confidential information.                                                                                                                                                                                                                  

Conditions of employment

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males born after 12-31-59 must be registered for Selective Service
• See "Additional Information" regarding Selective Service requirements.
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience.

This position is being also advertised under Delegated Examining procedures under this announcement; NGA-26-163-DE

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications

Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-07 level in the Federal service or private sector: Coordinating and monitoring administrative operations for an organization. This experience must include: tracking business processes involving areas such as budget, procurement, travel, personnel actions, records, or other administrative functions; reviewing transactions, documentation, or requests for accuracy, completeness, and compliance with established procedures; maintaining reports, trackers, records, or other tools used to monitor deadlines, expenditures, commitments, or pending actions; identifying delayed, incomplete, or inconsistent actions and coordinating with staff or other offices to resolve them; and applying established guidance to resolve routine operational problems or recommend improvements to administrative processes.

OPM Qualifications Standard:

Associated Group standard: Group Coverage Qualification Standard for Clerical and Administrative Support Positions

Other Relevant Eligibility Criteria: Must be able to lift and carry 25 lbs.

Merit promotion applicants must meet the time-in-grade requirement as defined in 5 CFR 300, Subpart F. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-08 level.

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses to the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. 
• Budget Administration - Knowledge of the principles and practices of budget administration and analysis; including preparing, justifying, reporting on, and executing the budget; and the relationships among program, budget, accounting, and reporting systems. 
• Business Process Reengineering - Knowledge of methods, metrics, tools, and techniques of Business Process Reengineering.
• Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. 

All qualified non-competitive applicants and all qualified Merit applicants will be referred to the hiring manager for consideration.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

The National Gallery of Art uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to determine if you meet the minimum qualification requirements of this position. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official.

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume (no more than 2 pages) showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications.

• Do not include the following types of information in your resume:
  • Classified or government sensitive information
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, gender, religious affiliation, etc.
  • Encrypted and digitally signed documents

2. Other supporting documents:
   • Cover Letter, optional
   • Most recent Performance Appraisal, optional
   • SF-50 Your most recent Promotion, Within Grade Increase (WRI/WGI), or Appointment/Conversion SF-50 - Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held.
   • Veterans Employment Opportunity Act, Veterans Recruitment Appointment, and 30% Disabled Veteran Eligible: DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions within 120 days.
   • Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state, or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u).
   • Certain Military Spouses Eligible under E.O. 13832: Permanent Change of Station (PCS) orders; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).

Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Next steps