Operations Manager Job in Washington, DC

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Responsibilities include, but are not limited to:

• Functional Management: Manage, develop, and mentor supervisory, professional, administrative, and operational staff involved in court operational activities, including establishing standards, assigning and reviewing work, evaluating performance, and handling disciplinary actions. Oversee the following functional areas: intake, case processing and management, courtroom management and support, records management, operations training, and operations support. Establish work procedures, conduct staff meetings, provide information, delegate work fairly and consistently, and reallocate staff as needed. Adjust priorities and deadlines, as needed, for the completion of goals and coordinate work schedules and coverage needs within functional areas of responsibility. Oversee work products and processes and provide guidance as required. Monitor and evaluate the quality of work, level of compliance, and staff activities within the Clerk's Office. Ensure employees receive process and procedural systems training, including initial, updated, or remedial training.
• Operations Management: Manage court operations through coordinating and communicating office procedures with supervisors, court executives, judges, and chambers staff. Establish and monitor programs which implement change management and quality management techniques. Consult with and provide advice, guidance, and recommended action to judges, senior managers, and staff of the court regarding all Clerk's Office operations and supporting processes and systems. Organize work processes to optimize the use of time and resources, ensuring results meet expectations. Use statistical reports and analysis to monitor the management of cases and Clerk's Office processes and take appropriate action. Develop, review, and implement operational policies and procedures for the Clerk's Office. Adjust officewide priorities and deadlines, as needed, for the completion of goals and coordinate work schedules and coverage needs across all Clerk's Office areas. Communicate and respond directly to requests from judges, court executives and managers, and staff of the court as needed.
• Strategic Planning and Management: Initiate, develop, direct, and supervise long- and short-term projects and strategic planning management regarding the efficient functioning of the Clerk's Office and implementing and monitoring of strategic and project plans for the accomplishment of goals. Initiate, recommend, and assist with the development of strategies, plans, actions, policies, standards, rules, and procedures related to Clerk's Office operations, including the electronic case management system. Identify, prepare, recommend, and review changes to court policies and procedures impacting court operations. Research and analyze data, prepare comprehensive reports and presentations, and develop and implement programs. Develop and facilitate presentations, including visual presentations, for judges or staff regarding special projects or topics. Coordinate and facilitate court-wide and unit-specific advisory groups, working teams, project teams or meetings of similar groups impacting Clerk's Office operations. Represent the court as needed in judiciary-wide initiatives, meetings, and conferences.
• Continuity Support: Plan and implement processes and protocols to ensure business continuity of essential functions consistent with the court's emergency planning and preparedness program. Serve as primary deputy-in-charge in the absence of the Chief Deputy Clerk and provide backup coverage, after-hours, emergency, and continuity of operations support, as needed.
• Supervisory Deputy Clerk Responsibilities: Communicate and respond to judges, chambers staff, and management requests regarding court operations. Answer procedural questions for judges, staff, and the public. Communicate clearly and effectively, both orally and in writing, to explain complex operational matters and concepts to individuals and groups with varying experience and backgrounds. Interact effectively with the public and staff, providing good customer service and resolving difficulties efficiently while complying with regulations, rules, and procedures. Facilitate, mediate, and negotiate complex and sensitive matters with judges, managers, unit executives, supervisors, and court staff, while maintaining confidentiality. Develop, implement, and maintain written procedures for assigned functions. Support office financial processes and court sessions, as needed. Comply with the Guide to Judiciary Policy, applicable Administrative Office policies and procedures, internal controls guidelines, and all local policies and procedures. Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgment at all times. Display a careful and deliberate approach in handling confidential information in a variety of contexts.

Requirements

Conditions of Employment

Only those applicants selected for an interview will be contacted and must travel at their own expense. Reimbursement for relocation is not available. The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.

The position will report to downtown Washington, DC; however, telework may be available on an ad hoc basis and/or according to agency policy. Employees of the United States Court of Appeals for the Federal Circuit are excepted service appointments. Federal government civil service classifications or regulations do not apply. All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination. This position is subject to Electronic Funds Transfer (EFT) for payroll deposit.

Must be a U.S. citizen or eligible to work in the United States. Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.§ 1324b(a)(3)(B). Under 8 U.S.C.§1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.

How You Will Be Evaluated

Required Documents

How to Apply

To be considered application packages must include:

1. Cover letter of no more than two pages, wherein the applicant describes the knowledge, skills, abilities, and or experience that would make the candidate well qualified to fill this position.
2. Résumé outlining educational background, employment history, and other relevant information.
3. A sample portfolio of no more than ten pages highlighting prior event planning or management experience. The samples must be solely the work product of the applicant.
4. Completion of the online AO-78, Federal Judicial Branch Application for Employment.
5. Completion of the online aptitude test and personality assessment.

Next steps

Applicants selected for an interview will be contacted.