Operations Quality Analyst (Operations Analyst) Job in Washington, DC

Summary

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

The Clerk's Office of the U.S. Court of Appeals for the Federal Circuit is seeking candidates for a full-time Operations Quality Analyst (Operations Analyst). Through innovative and results-oriented practices, the Clerk's Office delivers quality service to the court, judges, and our public stakeholders in its dual mission to facilitate the progression of cases before the court and to maintain the court's records. The Clerk's Office team seeks candidates who value open communication, team accountability, transparency, public stewardship and service, commitment to quality and to excellence in the administration of justice. The Clerk's Office has been recognized nationally for the quality and innovation of its operations and is currently validated at the ASQ/ANSI G1:2021 Silver Level.

The Operations Quality Analyst (Operations Analyst) provides a wide range of quality systems, administrative, database management, operational, and training duties. This position supports both the case management and court services teams and reports to the Quality Management Supervisor.

Responsibilities of the Operations Quality Analyst (Operations Analyst) include, but are not limited to:

• Information Management and Documentation: Design, develop, document, deploy, maintain, and support technology-based solutions to modernize and integrate the processes and systems for file and data management, work distribution, quality assurance, and statistical reporting. Participate in developing, writing, and revising of policies, processes, procedures, guides, manuals, forms, reports, and other documents in support of court operations. Ensure all applicable electronic and paper documents, guides, manuals, and forms are kept up to date.
• System Integration: Research, evaluate, and recommend integration solutions, equipment, and technologies based on Clerk's Office needs and to enhance operations, while integrating operations with more macro level court-wide initiatives. Work with staff to identify Clerk's Office system user requirements and gather and analyze data to determine system requirements. Develop, facilitate, and lead work and project teams and plans for systems integration tasks. Collaborate with court technical staff and contractors on developing, enhancing, evaluating, testing, and implementing automated solutions for quality systems within the Clerk's Office, including gathering and presenting operational requirements. Develop and perform system testing, validation, and documentation provided by other staff. Support end user troubleshooting, maintenance, and training on resulting quality systems.
• Systems Training: Develop, recommend, and facilitate presentations and training programs on quality assurance concepts and tools, quality systems, and Clerk's Office applications. Identify office quality systems training needs and requirements and assess the effectiveness of training.
• Operations Training Support: Collaborate with management and subject matter experts to develop and deliver office-wide operations training program in support of court operations, including coordinating, delivering, and evaluating internal and external training programs using traditional and current eLearning methods and software; evaluating and monitoring the effectiveness of operations training; evaluating training programs to ensure they are relevant to operational needs; and identifying, advising and recommending position-specific trainings needs to the management team.
• Deputy Clerk Responsibilities: Communicate and respond to judges, chambers staff, and management requests regarding court operations. Answer procedural questions for judges, staff, and the public. Communicate clearly and effectively, both orally and in writing, to explain complex operational matters and concepts to individuals and groups with varying experience and backgrounds. Interact effectively with the public and staff, providing good customer and quality service and resolving difficulties efficiently while complying with regulations, rules, and procedures. Develop, implement, and maintain written procedures for assigned functions. Support office financial processes and court sessions, as needed. Comply with the Guide to Judiciary Policy, applicable Administrative Office policies and procedures, internal controls guidelines, and all local policies and procedures. Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgment at all times. Display a careful and deliberate approach in handling confidential information in a variety of contexts.

Requirements

Conditions of Employment

Only those applicants selected for an interview will be contacted and must travel at their own expense. Reimbursement for relocation is not available. The court reserves the right to modify the conditions of this announcement, commence interviews immediately, withdraw the announcement, or fill the position at any time, any of which actions may occur without notice.

Employees of the United States Court of Appeals for the Federal Circuit are excepted service appointments. Federal government civil service classifications or regulations do not apply. All offers of employment are provisional pending successful completion of a background check or investigation and a favorable employment suitability determination. This position is subject to Electronic Funds Transfer (EFT) for payroll deposit.

Must be a U.S. citizen or eligible to work in the United States. Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.§ 1324b(a)(3)(B). Under 8 U.S.C.§1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.

How You Will Be Evaluated

Required Documents

How to Apply

To be considered, application packages must include:

1. Cover letter of no more than two pages describing the required knowledge, skills, abilities, and or experience (described above) that would make the applicant well qualified to fill this position.
2. Resume of no more than two pages outlining educational background, employment history, and other relevant information.
3. Academic transcripts.
4. Completion of online AO-78, Federal Judicial Branch Application for Employment.
5. Completion of the online aptitude test and personality assessment.

Once you have the cover letter, résumé, and academic transcripts (items 1 - 3 above) readily accessible in PDF format, follow the link below to submit your files and complete the online AO-78 and online tests (items 4 and 5 above): https://www.ondemandassessment.com/link/index/JB-12CTMEL7Z?u=1142493.

Applicants who require an exception to the online application may contact Human Resources to request an alternate method using the following email: hr@cafc.uscourts.gov. Applications submitted to this email address will not be reviewed.

Next steps

Only applicants selected for an interview will be contacted.