Summary
This position is in the Office of the Assistant Secretary for Administration and Management (OASAM), Office of the Assistant Secretary. This position serves as an Operations Specialist. This position actively participates in and contributes to the overall OASAM operations acting as a liaison and consultant between the various centers within OASAM and OASAM leadership.
This position is Outside the bargaining unit.
This job is open to
Clarification from the agency
Open to all current Department of Labor (DOL) employees with competitive status in the local commuting area of Washington, DC., as well as Career Transition Program (CTAP) eligibles in the local commuting area.
Duties
Major duties for this position include but are not limited to:
- Prepares reports, memos, and communications to direct or clarify the responses necessary to complete the work requested of the Center.
- Reviews and provides substantive comments on the materials referred to the Agency for review and comment such as proposed legislation, draft Congressional testimony, draft reports to Congress, and questionnaires or reports from international organizations.
- Organizes work, sets priorities, and determines resource requirements. Conducts the strategic planning and performance management activities necessary to support the agency's strategic objectives.
- Conduct short and long-range planning and measurement, improvement activities, and other special studies and tasks. Support data-driven decision-making through data analysis.
- Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
- Gathers, tracks, and analyzes data, identifies issues or problems, recommends solutions, and prepares reports and briefings related to the assignments.
- Plans research/analysis and projects to identify current and emerging developments that may trigger the need for new or revised projects that impact the organization.
- Support data-driven decision-making through data analysis. Considers emerging developments when making recommendations for future research, statistical analysis, etc.
- Consults with senior staff and contributes to recommendations for integration into agency policies and programs.
- Maintains clear communication lines with supervisors, managers, and customers.
- Displays tact, diplomacy, courtesy, and patience in all communications and interactions with internal/external customers.
- Provides consistently reliable and competent customer service.
- Actively contributes to the development and implementation of policies, procedures, and operations, plans research/analysis and projects to identify current and emerging developments that may trigger the need for new or revised projects that impact the organization and makes actionable recommendations.
- Coordinates multiple projects and reconciles the interdependencies among them. Provides strategic guidance to the project managers and team members throughout each project.
Performs other duties as assigned.
Requirements
Conditions of Employment
- Must be a U.S. Citizen.
- Must be at least 16 years old.
- Candidate required to obtain the necessary security/investigation level.
- Requires a probationary period if the requirement has not been met.
Qualifications
You must meet the Specialized Experience to qualify for the Operations Specialist position, as described below.
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-13, in the Federal Service.
Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Specialized Experience for this position is defined as:
- Leading customer service and/or customer experience initiatives to include customer engagement activities, customer satisfaction survey administration, analysis or corrective action planning, training or other activities.
- Leading employee engagement, special emphasis, diversity, equity, inclusion, and/or accessibility (DEIA) projects or initiatives.
- Developing or facilitating meetings (with employees at all levels), inter-agency work groups, or other governance board or stakeholder groups.
- Advising, persuading or defending controversial actions/policy decisions in meetings with senior level management.
- Developing, revising, coordinating, or leading implementation of project plans defining short and long-term goals, managing risks, and leading projects to successful completion.
Education
There is no substitution of education for experience at the GS-14 level for this position.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:
- Customer Service
- Oral Communication
- Planning and Evaluating
- Problem Solving
- Project Management
- Vision
Click here for evaluation details.
You may preview questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12453600
The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.
INFORMATION FOR CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under CTAP, you must be well-qualified for the position to receive consideration. CTAP eligible(s) will be considered well-qualified if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review the eligibility questions to reflect that you are applying as a CTAP eligible and submit supporting documentation.
Required Documents
The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date.
ELIGIBILITY REQUIREMENTS: Applicants must meet the eligibility requirements of time-in-grade (52 weeks at the next lower grade), time-after-competitive-appointment (90 days), and minimum qualifications (52 weeks equivalent to the next lower grade in federal service). These requirements must be met within 30 days of 07/05/2024 the announcement closing date.
The following documents are required from all applicants (PLEASE READ CAREFULLY):
- STATUS FEDERAL EMPLOYEES: If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, Notification of Personnel Action which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, Grade/Pay Band, and career status. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility.
*WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step.
- Resumes are required- provide a resume either by creating one in USAJOBS or uploading one from your profile. To receive full consideration for relevant and specialized experience, please list the month, year, and number of work hours worked for experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.
- Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. *In most cases, CTAP applicants must submit this document - see the CTAP link below for more details.
The following documents are required (if applicable):
- Displaced Employee Placement Documents: Only required if requesting priority consideration under Career Transition Assistance Plan (CTAP) Eligibility. Click/Review this CTAP link to confirm what must be submitted as proof that the requirement has been met.
Cover Letters are not mandatory and will not be used to verify experience but may be submitted.
Do not upload password-protected documents.
Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
How to Apply
Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section.
Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration.
Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button.
STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy.
STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button.
STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, thenUpdate Application.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
For more detailed information on applying for positions with DOL click here to view the U.S. Department of Labor, How to Apply website.
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interviews. You will be notified of the outcome. A selection is expected to be made within 30 calendar days of the issuance date of the certificate.
For instructions on how to check the status of your application, go to USAJOBS Help Guide.
USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency's point of contact on the job announcement.
To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
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