Summary
The Operations Support Specialist collects discovery, collaterals, employment and criminal history, research case records, assists with investigations and uploads documents into databases.
Duties
- Assist and directly support investigation and supervision officers.
- Answer telephones, perform reception duties and provide other clerical support.
- Assist in performing investigations of all types for the office and other districts.
- Research, retrieve and verify addresses and criminal history; obtain collateral requests, education, and employment history; collect credit reports, treatment, and social history information.
- Receive and transfer files with other districts.
- Enter/update data, upload documents, open/close cases into computerized records including the Probation Automated Case Tracking Systems (PACTS).
- Research information from case records and enter in the system as appropriate.
- Review forms completed by officers and officer assistants and request corrections as needed.
- Retrieve information from databases and generate periodic reports.
- Assist in completing pretrial collateral investigations.
- Process incoming and outgoing correspondence.
- Participate in and contribute to training programs.
- Adhere to all human resources policies and the Code of Conduct for Judicial Employees.
- Perform other duties as assigned.
Requirements
Conditions of Employment
- Applicants must be U.S. citizens or eligible to work in the United States.
- Applicants must undergo and clear an NCIC check, background investigation, financial and fingerprint checks.
- Applicants must not use illegal drugs or abuse alcohol or prescription drugs.
- Applicants must be able to travel to divisional offices in New Mexico for periodic work assignments as required.
- Applicants must maintain confidentiality and practice a good work ethic; possess good multi-tasking management skills; have very strong interpersonal/verbal and written communication skills; be a team player; and be flexible in a changing environment.
- Employees are required to adhere to a Code of Ethics and Conduct which is available for applicants review upon request.
Qualifications
Required:
High school graduation or equivalent plus two years of general experience. General experience is progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to successfully perform the duties of this position.
Education above the high school level may be substituted for required general experience based on one academic year (30 semester or 45 quarter hours) equals one year of general experience.
The successful applicant must:
Possess good multi-tasking skills and have strong interpersonal/verbal communication skills, be a team-player and flexible in a changing environment, possess strong computer skills, utilizing word processing and database applications, maintain confidentiality, and practice good work ethics.
Only the most qualified applicants will be contacted, tested and/or interviewed.
Financial and background check outcomes must be favorable. Financial rating must be in good standing, devoid of late payments and collections.
Education
High School Diploma or Equivalent.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants who submit a complete application packet, meet educational and specialized experience qualifications will be considered.
Required Documents
Letter of interest, chronological resume, AO 78 Application for Judicial Employment and copy of official college transcripts.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this position, qualified applicants must submit a complete application packet which includes:
Any incomplete packet will result in disqualification. All application packets must be emailed in one PDF document only and sent to: uspojobs@nmp.uscourts.gov.
Ron Travers
Chief U.S. Probation Officer
333 Lomas Blvd. NW, Suite 170
Albuquerque, New Mexico 87102
Attn: Lisa A. Errico, Human Resources Supervisor
Next steps
Only best qualified applicants will be contacted for interviews.
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