Summary
The purpose of the position of the position is to serve as Patient Services Assistant for the Enrollment and Eligibility Unit of the Health Administration Service (HAS) at the Orlando VA Medical Center (OVAMC). The OVAMC currently consist of a medical center, two (2) outpatient clinics, and four (4) community-based outpatient clinics. The scope of services encompasses a comprehensive range of clinical subspecialties.
This job is open to
Clarification from the agency
ALL US CITIZENS
DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.
Duties
DUTIES INCLUDE, BUT NOT LIMITED TOO :
- Determines eligibility/entitlement of all applicants using various methods, systems, and programs.
- Routinely monitors enrollment reports for updates and changes on Veteran eligibility.
- Comprehensive knowledge of the services available at the Facility.
- Uses good and dependable judgment to analyze and evaluate situations to ensure that Former Service Members welfare is protected effectively and properly
- Has a good rapport with internal and external customers and other stakeholders.
- Addresses with care the needs of patients, Veterans, and professional staff.
- Conducts Interviews with applicants for medical benefits in person and over the phone.
- Communicates with Health Eligibility Center (HEC) for purposes of resolving issues relative to eligibility determination.
- Communicates to former Service Member of eligibility/ineligibility status and advises on the process to follow.
- Enters information into System of Records that is pertinent to make to make eligibility determinations
- Schedules the initial Primary Care appointment accurately (Patient Preference, Mission Act).
- Completes the VHIC process for eligible and enrolled Veterans
- Explores all possibilities on behalf of the Former Service Member before making an ineligible determination (Hardship, Catastrophic disability, MST, MH.
- Uses good and dependable judgment to analyze and evaluate situations to ensure that Former Service Members welfare is protected effectively and properly.
- Able to relate and coordinate with individuals of all socioeconomic and education levels.
- Possesses a thorough knowledge of medical center procedures, regulations, physical layout, staff, and functions.
- Ensures that information entered the system is accurate.
- Works independently in routine duties of the position in a day to day.
Work Schedule: Monday to Friday (8:00am to 4:30pm)
Position Description Title/PD#: Patient Services Assistant (Office Automation)/PD06998A
Physical Requirements: Work is mostly sedentary; however, there will be some periods of walking, bending, lifting and carrying of medical records frequently required. Occasionally Veterans may be angry and potentially violent
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- May serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; Resume, Transcripts, etc.
- Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
GS-6 grade level: One year of specialized experience (equivalent to the GS5 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Determines eligibility/entitlement of all applicants using various methods, systems, and programs. receives visitors, screens telephone calls and determines, by nature of the inquiries, which are to be referred to other staff members. Conducts Interviews with applicants for medical benefits in person and over the phone Has a good rapport with internal and external customers and other stakeholders Processes incoming and outgoing mail. Enters information into System of Records
This position requires a typing requirement of 40 words per minute
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.
Required Documents
Documents Accepted:
- Cover Letter
- Resume
- Transcript
Documents Required:
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.
Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.
Applications are accepted online. Applying online will allow you to review and track the status of your application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
All applicants are encouraged to apply online.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 09/26/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12549257.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.
NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Next steps
After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
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