Summary
This position is located at the Armed Forces Retirement Home-Washington, reporting to the Administrator. The incumbent is responsible for assisting with establishing, developing, and implementing a facility-wide Performance Improvement (PI) Program designed to improve performance by measuring, assessing, and monitoring systems and services that impact the ability of the AFRH to meet its mission, vision, and goals.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
(1) U.S Citizens or U.S. Nationals; or (2) CTAP/ICTAP eligibles within the local commuting area (within 50 miles of duty station). No prior federal experience is required.
Duties
As a Performance Improvement Integrator, you will:
- Design, implement, and provide mechanisms for initiating and evaluating the effectiveness of the PI Program which will examine such areas as: clinical services; medical and pharmacy; staff development; finance; psychosocial; resident services; safety; and campus operations.
- Assist the membership of the PI Committee in the development of performance indicators and performance improvement projects, as well as schedule, organize, and participate in coordinating of monthly PI meetings.
- Track status of identified problems to ensure improvement or resolution and discuss unusual occurrences with Administrator and the PI Committee.
- Use information collected to determine trends and measure performance against AFRH goals and objectives; make recommendations on monitoring actions and outcomes, assist in resolution as needed; and document high risk issues and PI projects to the Internal Control Board.
Requirements
Conditions of employment
This opportunity is also open to Status Candidates under Announcement . Please refer to that announcement for details on open period, eligibility, and how to apply.
Key Requirements:
- Please refer to "Conditions of Employment."
- Must be U.S. Citizen or U.S. National.
- The AFRH ethics program promotes the highest standards of ethical conduct for all employees. As a federal employee, you will be subject to the Standards of Ethical Conduct, and the U.S. criminal conflict of interest statutes. As an AFRH employee, you will also be subject to the AFRH Supplemental Ethics Regulations which restrict the extent to which a AFRH employee can engage in certain activities and hold certain investments. Depending on your position, you may also be required to file a public or confidential financial disclosure report which must be filed within 30 days of your appointment as an employee of AFRH. Upon your new appointment, you will receive guidance regarding your ethics obligations. You will also be required to attend a mandatory ethics training within 3 months of your appointment. Please contact the Agency Ethics Officer (Joseph Pollard) at (202) 541-7557, or joseph.pollard@afrh.gov if you should have any questions.
Qualifications
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
Specialized Experience for the GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
- Analyzing research in support of a facility-wide Performance Improvement (PI) Program with emphasis in healthcare services; AND
- Interpreting and applying healthcare services compliance standards in order to manage Healthcare PI Programs; AND
- Improving performance by measuring and monitoring systems and services that impact the ability of an agency or organization to meet its mission, vision, and goals.
Education
This job does not have an education qualification requirement.
Additional information
OTHER INFORMATION:
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
CONDITIONS OF EMPLOYMENT:
- All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
- A one year probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Submit to a drug test prior to your appointment.
- Selectees will be subject to the AFRH Tuberculosis Surveillance Program.
- Wear required safety clothing and/or equipment required by the position. This may include safety shoes, hard hats, hearing protection, gloves, masks, etc.
- Because the AFRH's mission requires uninterrupted, direct human support and medical care for its Residents, this position is considered essential for continuing AFRH operations. Therefore, the incumbent is expected to arrive for duty on time, as scheduled, and to complete the assigned tour during emergency situations such as hazardous weather.
Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.
Learn more about Federal benefits programs at: USAJOBS Help Center - Benefits
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all evaluations required for this position.
Rating: You will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail, Flexibility, Reasoning, and Decision Making.
Category rating will be used to rank and select eligible candidates, based upon your responses to the online questions, regarding your experience, education, and training related to this position. If qualified, you will be assigned to one of three quality level categories:
- Outstanding (highest quality category): Is highly proficient with an overall comprehensive level of knowledge, skills, and abilities of the job.
- Excellent (middle category): Has a solid and comprehensive understanding. Can perform the required tasks efficiently and is proficient in applying the knowledge, skills, and abilities of the position.
- Qualified (minimally qualified): Has an overall basic level of knowledge, skills and abilities of the job.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. Your application may be reviewed by a Subject Matter Expert.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
If you are a displaced or surplus Federal employee (eligible for the
Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)), you must be assigned to the middle category or better to be rated as "well qualified" to receive special selection priority.
Optional Essay Questions:
Applicants may choose to respond to four short essay questions (200 words max each) to help us better understand your alignment with the agency's mission. These responses are optional and will not affect the applicant's eligibility.
Required Documents
A complete application includes:
1. A résumé: All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)
- Please limit your resume to two pages. Applicants with resumes exceeding two pages will be removed from consideration.
- To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.
- It is suggested that you preview the online questionnaire to ensure that your resume thoroughly describes how your skills and experience align to the criteria defined in the Qualifications section of this announcement and support your responses to the online questionnaire.
- For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?
2. Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
3. Submission of any required documents identified below, if applicable. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click
CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
How to Apply
AFRH has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time(ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m.-5:00 p.m.ET, Monday-Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, evaluations, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM(ET) on the closing date of the announcement to receive consideration. The application process is as follows:
- Click the Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59 PM(ET) on the announcement closing date.
- If you are required to complete any USA Hire evaluations, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your evaluation completion notice.
- Access USA Hire using your unique link. Access is granted through your USAJOBS login credentials.
- Review all instructions prior to beginning your evaluations. You will have the opportunity to request a testing accommodation before beginning the evaluations should you have a disability covered under the Rehabilitation Act of 1973 as amended.
- Set aside at least 3 hours to take the USA Hire evaluations; however, most applicants complete the evaluations in less time. If you need to stop and continue later, you can re-use your unique link.
- Your responses to the USA Hire evaluations will be reused for one year (in most cases) from the date you complete an evaluation. If future applications you submit require completion of the same evaluations, your responses will be automatically reused.
Visit the
USA Hire Applicant Resource Center for practice evaluations and evaluation preparation resources at
https://support-usahire.opm.gov/hc/en-us.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based evaluations, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based evaluations and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based evaluations. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based evaluations, based on your adjudication decision. You must complete all evaluations within 48 hours of receiving the URL to access the USA Hire Competency Based evaluations if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for online evaluations:
https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-InformationNext steps
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit My Application. This option will no longer be available once the announcement has closed.
For more information regarding the job and applicant status, please refer to USAJOBS Help Center - How to see your application and job status
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked(e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
To preview the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12880838
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online evaluations. The online evaluations must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the evaluation should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Your evaluation results will be kept on record for one year and used toward future positions for which you might apply that require the same evaluations.
We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.