Performance Improvement Officer Job in Washington, DC

Vacancy No. DE-12568994-25-PIO Department Merit Systems Protection Board
Salary $139,395.00 to $191,900.00 Grade 14 to 15
Perm/Temp Permanent FT/PT Full-time
Open Date 10/11/2024 Close Date 10/25/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

This position reports to the Merit System Protection Board's (MSPB) Office of the Chairman. The Performance Improvement Officer (PIO) leads agency-wide strategic planning, performance data management and reporting, and efforts to support continuous organizational improvement and achievement. These activities help MSPB more effectively achieve its mission to protect the merit system principles and promote an effective Federal workforce free of prohibited personnel practices.

Duties

Major Duties:

At MSPB, you will contribute to the agency's mission and vision of promoting the development of a highly qualified, diverse Federal workforce that is fairly and effectively managed, providing excellent service to the American people. The PIO is part of the agency's leadership team. In this role, you will lead a portfolio of strategic planning, performance measurement, evaluation, and annual reporting projects supporting MSPB's internal agency objective to ensure a highly qualified, diverse, inclusive, and engaged workforce with the competencies to perform MSPB's mission and support functions successfully. You will also serve as a bridge to the broader performance improvement and evaluation communities, keeping abreast of evolving issues and methods and their application to organizational goals and measures. You must be exceptional at communicating information verbally and in writing in a brief, clear, and organized manner that is appropriate for the intended audience.

We encourage individuals to apply for this position even if you are not currently an expert in all key responsibilities listed below. We do not expect you to know everything; however, we do expect you to be willing to lead efforts in each of the areas below. This may involve seeking outside expert advice and training in techniques for which you are not yet familiar. MSPB values inclusivity and we also encourage individuals to apply from all gender, race, ethnic, disability, veterans, and other under-represented groups.

Key responsibilities include:

  • Serve as a technical expert on performance measurement and strategic planning.
  • Proactively manage a portfolio of cyclical projects according to established deadlines.
  • Develop objectives, plans of action, and timelines to meet target deadlines.
  • Initiate, plan, execute, and disseminate information relevant to MSPB's workforce and organizational performance.
  • Develop and disseminate information on organizational performance to diverse internal and external audiences.
  • Provide technical advice to peers within and outside of the organization.
  • Engage with related communities of subject matter experts and other interested parties within and outside the Federal Government.
  • Develop and maintain organizational performance databases.
  • Develop and maintain quality control processes to ensure data accuracy, availability.
  • Assess the validity and reliability of data used in analysis.
  • Prepare documentation of methodologies and results.
  • Retrieve data from one or more data sources and integrate administrative and survey data.
  • Adhere to records, Privacy Act, and MSPB requirements to protect sensitive information.
  • Assess and recognize own strengths and weaknesses and pursue self-development.
  • Foster an inclusive workplace where diversity and individual differences are valued.

Requirements

Conditions of Employment

  • You must be a US Citizen.
  • Males born after 12/31/1959 must be Selective Service registered or exempt.
  • As a condition of employment, satisfactory completion and favorable adjudication of a background investigation and/or fingerprint check may be required for this position.
  • Successful completion of a one-year probationary or trial period (if new hire to the Federal service).
  • Direct Deposit : Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify at https://www.e-verify.gov/
  • In accordance with Office of Government Ethics regulations, the incumbent of this position will be required to submit a financial disclosure report within 30 days of their effective date of appointment and annually thereafter.

Qualifications

IS THIS JOB FOR ME?
This job might be for you if: This job might NOT be for you if:
  • You like working on projects that have the potential to impact your agency's operations.
  • You prefer working on long-term projects that have a broad impact on Government operations.
  • You like to pursue a line of research on similar topics over a long period of time.
  • You enjoy taking on new projects every year or two that cover a variety of topics.
  • You enjoy writing for and creating resources for non-technical audiences.
  • You prefer writing for and presenting statistical information to technical audiences and other researchers.
  • You like working on projects that are driven by agency needs.
  • You prefer to set your own project topics and deadlines.
  • You enjoy the challenge of analyzing data to identify trends, patterns, and useable insights to drive agency performance and support continuous improvement
  • You prefer to work on data that is stable and predictable and doesn't require much interpretation.
  • You enjoy working both as a member of a team and individually.
  • You prefer to always work alone or always on a team.
FOR THE GS-14 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-13 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates:
  • Working/coordinating with multiple stakeholders and agency leadership to obtain input and information for creating and recommending agency performance goals, objectives, strategic initiatives, plans, and programs directed at driving and improving agency performance.
  • Using a variety of tools, techniques, and resources, to gather, study, and analyze agency wide data and information for use in evidence-based decision making across the agency.
  • Organizing data and information into reports, charts, dashboards, presentations, etc. for display and sharing on various platforms to communicate agency goals, strategic direction, progress, and challenges.
  • Identifying new strategies, policies, and courses of action to recommend to agency leadership that will help to achieve the agency's mission and goals.
FOR THE GS-15 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-14 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates:
  • Demonstrated experience in developing and implementing organizational strategic and performance planning, measurement, and reporting systems, analytical and evaluation techniques, review processes, and implementation of the Government Performance and Results Act Modernization Act (GPRAMA) and Office of Management and Budget Circular A-11 requirements.
  • Demonstrated experience partnering with diverse individuals, groups, and stakeholders to achieve continuous improvement and achieve mutually agreeable and achievable solutions to complex, contentious issues.
Please Note: There is no education substitution at either grade.

Desirable Qualifications:
  • Expertise in strategic planning and organizational performance management and improvement.
  • Experience providing technical advice to senior management.
  • Communication - Shares information verbally and in writing in a brief, clear, and organized manner that is appropriate for the intended audience.
  • Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; and uses sound judgment to generate and evaluate alternatives and to make recommendations.
  • Experience measuring customer satisfaction.
  • Expertise in program evaluation.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have an education qualification requirement.

Additional information

  • Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. When assessed through a score-based category rating method, CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100.
  • First time hires to the federal government normally start at the lowest rate of the salary range for the grade selected.
  • This position is being concurrently announced under Merit Promotion Announcement Number MP-12568995-25-PIO. Current or former Federal employees or other eligible applicants may apply to both announcements to expand all possibilities of consideration since different referral criteria apply to each type of announcement. See the above announcement for more information.
  • Travel, transportation, and relocation expenses will not be paid. Any travel, transportation, and relocation expense associated with reporting for duty will be the responsibility of the selected employee.
  • Promotion Potential: If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed.
  • Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact: 1-800-877-8339.
  • MSPB IS AN EQUAL OPPORTUNITY PROVIDER AND EMPLOYER and employment decisions are based on merit factors only. If you believe that you have been discriminated against in an employment decision by this agency, you have the right to seek counseling to resolve your complaint. You must do so within 45 days of the alleged discrimination action. If you desire to seek counseling, call the MSPB Office of Equal Employment Opportunity at 202 653-6772, Ext 4405.
  • Worksite Information: This position may be eligible to telework based upon the duties of the position. This position may also be eligible for flexible work arrangements as determined by agency policy and any applicable collective bargaining agreements. Additional information regarding ad hoc, occasional, or reoccurring telework may be obtained at a later time from the hiring manager or program during the hiring process.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applications will be evaluated in accordance with Office of Personnel Management's (OPM) Delegated Examining Procedures using category rating. Applicants who meet basic minimum qualifications will be placed in one of three categories: Highly Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans. Category placement will be determined based on applicants' quality of experience and the extent they possess the following knowledge, skills, and abilities (or competencies):

  • Organizational Performance Analysis: Knowledge of the methods, techniques, and tools used to analyze program, organizational, and mission performance, including methods that deliver key performance information (for example, comparative, trend, diagnostic, root cause, predictive) used to inform decisions, actions, communications, and accountability systems.
  • Research: Knowledge of research design, collection, analysis, and interpretation of data, and the reporting of results.
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. Your ratings in this Assessment Questionnaire are subject to evaluation and verification based on the documents and references you submit.

Later steps in the selection process are specifically designed to verify your ratings. Attempts to falsify information; inflate your qualifications or providing inaccurate information on federal documents may be grounds to adjust your rating or to not select you. Errors, omissions or providing inaccurate information on federal documents may affect your eligibility. If selected providing inaccurate information on federal documents could also be grounds for dismissing you from the position/agency. Please follow all instructions carefully.

We will use a multi-phased rating process to identify the best-qualified candidates to:
  • Determine if you meet the minimum qualification requirements of the position;
  • Rate and score your application (including assessment questions); and
  • Use structured interviews.

To preview the application questionnaire, please visit:https://apply.usastaffing.gov/ViewQuestionnaire/12568994

Required Documents

The following documents are required for your applicant package to be complete. Our office cannot be responsible for incompatible software, your system failure or downtime, etc. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

  • Resume that includes: 1) personal information such as name, address, contact information; 2) education; 3) detailed work experience related to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if applicable); 4) other qualifications; and 5) supervisors name and phone number for each work period listed and whether or not they may be contacted for reference checks.
  • Cover Letter: A cover letter explaining your interest and qualifications is preferred, but not required.
  • If education is required or you are using education to qualify, you must submit a copy of your college transcripts. An unofficial copy is sufficient with the application if it includes your name and the necessary course information; however, if you are selected, you will be required to submit official transcripts prior to entering on duty. Education must have been successfully obtained from an accredited school, college or university. If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For further information, visit the following: Foreign Education Evaluation. All transcripts must be in English or include an English translation.
  • If claiming veterans' preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. If currently on active duty you must submit a certification of expected discharge or release from active duty service under honorable conditions within 120 days after the date the certification is submitted. The certification must be on the letterhead of the appropriate military branch and include the dates of military service. Veterans' preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted.
  • If claiming 10-point veterans' preference you must provide the DD214 or certification requirements (see above bullet), plus the proof of entitlement of this preference as listed on the SF-15 Application for 10-point Veterans' Preference. The SF-15 should be included but is not required. Failure to submit these documents could result in the determination that there is insufficient documentation to support your claim for 10-point preference. For more information on veterans' preference visit FEDSHIREVETS
  • Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide: proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (as applicable), last performance appraisal that is at least fully successful or its equivalent, and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.
  • Worker's Compensation Separation: Agency certification of inability to place employee AND Notification of Separation OR Separation SF-50.
  • Disability Annuity Termination: Notification from OPM of disability annuity termination AND Separation SF-50 of the last position held. Military Reserve or National Guard Technician Special Disability Retirement Annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard Bureau AND Separation SF-50 of the last position held.

How to Apply

Please read the entire announcement and all instructions before you begin. You must complete this application process and submit all required documents electronically by 11:59p.m. Eastern Time (ET) on the closing date of this announcement.

Applying online is highly encouraged. We are available to assist you during business hours (normally 8:00a.m. - 4:00p.m., Monday - Friday). If applying online poses a hardship, contact the Agency Contact listed below well before the closing date for an alternate method. All hardship application packages must be complete and submitted no later than noon ET on the closing date of the announcement in order to be entered into the system prior to its closing.

This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis; contact the Agency Contact to request this.

Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. It is recommended that as part of your profile you set up automatic email notification to be informed when the status of your application changes. If you choose not to set up this automatic notification, then you will have to log into your USAJOBS account to check on the status of your application.

Step 2: Create a Resume with USAJOBS or upload a Resume into your USAJOBS account. You may want to customize your resume to ensure it documents duties and accomplishments you have gained that are directly related to this position in order to verify that qualifications are met. In addition, your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link at the end of the How You Will Be Evaluated section of the job announcement).

Step 3: Click "Apply Online" and follow the prompts to complete the Occupational Questionnaire and attach any additional documents that may be required. You can update your application or documents anytime while the announcement is open. Simply log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Update Application" to continue.

NOTE: Please verify that documents you are uploading from USAJOBs transfer into the Agency's staffing system as there is a limitation to the number of documents that can be transferred. However, once in the Agency's staffing system, you will have the opportunity to upload additional documents. Uploaded documents must be less than 5MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, TXT or Word (DOC or DOCX). Do not upload Adobe Portfolio documents because they are not viewable.

Agency contact information

Thomas Schoessler
Address
MSPB Human Resources
250 Marquette Avenue, Suite 410
Minneapolis, MN 55401
US
Learn more about this agency

Next steps

If you set up your USAJOBS account to send automatic email notifications, your will receive an email acknowledging: 1) the submission of your online Occupational Questionnaire and resume was successful, 2) if you were referred to the selecting official for consideration, and 3) if you were selected or not selected. Your application will be reviewed to verify that you meet the eligibility and qualification requirements for the position prior to issuing referral lists to the selecting official. If further evaluation or interviews are required, you will be contacted. Log in to your USAJOBS account to check your application status. We expect to make a final job offer approximately 40 days after the deadline for applications.

Multiple positions may be filled from this announcement.

Under the Fair Chance Act, agencies are not allowed to request information about an applicant's criminal history until a conditional offer of employment has been made, except as allowed for access to classified information; assignment to national security duties or positions; acceptance or retention in the armed forces; or recruitment of a Federal law enforcement officer. An applicant may submit a complaint or any other information related to an organization's alleged noncompliance with the Fair Chance Act. The complaint must be submitted within 30 calendar days of the date of the alleged noncompliance. To make a Fair Chance Act inquiry or complaint, send an email with the appropriate information to pervis.lee@mspb.gov, subject line: Fair Chance Act.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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