Clarification from the agency

This job is open to current title 5, status employees of the Federal Trade Commission

If you are selected for the Program Analyst (Redress) position, you will perform the following duties:

• Manage redress cases, including invoicing, creating work assignments, planning distributions, tracking contractor performance, and developing redress communications.
• Oversee contract management for redress administrators including reviewing work, executing contract management, and ensuring timely payment for work.
• Analyze complex claimant and distribution lists involving up to millions of claimants using advanced data analysis tools, as appropriate.
• Design customized redress distribution plans that ensure equitable, timely, and accurate distributions.
• Analyze redress patterns and trends and tracks participation rates across programs.
• Continuously seek new ways to analyze redress data and understand distribution trends and forecasts.
• Independently prepare timely and relevant reports on redress activities and other matters, as needed including developing weekly reports and providing status updates to leadership informing them of the status of the redress program.
• Oversee all external redress communications.
• Serve as a primary FTC contact for communicating and coordinating with internal and external organizations on redress administration.

Conditions of employment

• U.S. citizenship requirement must be met by the closing date of this vacancy.
• This position is subject to a background investigation.
• Males born after December 31, 1959 must register with Selective Service.
• You may serve a one-year probationary period under this appointment.
• You must meet time in grade requirement by the closing date of the vacancy.
• You must submit a copy of your performance appraisal with your application.
• You must be a current title 5, status employee of the Federal Trade Commission.
• This position is not in the bargaining unit.

Qualifications

To qualify for the Program Analyst (Redress) position at the GS-14 level, you must meet the following requirements:


You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: planning, launching, and administering large-scale projects to distribute money to a large and diverse audience; tracking expenditures of funds and ensuring thorough execution of plans to return money to consumers; working with and overseeing contractors performing essential tasks as part of a large-scale project; and working with a variety of tools to search, organize, and standardize large volumes of address data for mailings.



Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are found qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Performance Appraisals: In the evaluation process, due weight will be given to job related experience, education, training, incentive awards and performance appraisals. Applicants must have a performance rating of at least the equivalent of fully successful to be eligible for promotion or placement. Applicants may provide a copy of a performance appraisal of record dated within the last 18 months. If the applicant is unable to provide a performance appraisal of record dated within the last 18 months, the applicant may provide a written explanation as to why.


Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

Knowledge and skill in applying analytical and evaluative methods to determine how to execute various redress campaigns, address distribution issues, and prioritize redress cases based on a large variety of competing factors.

Knowledge and skill analyzing various databases and using that data to make recommendations regarding redress distribution.

Knowledge and skill in developing plans and managing a complex workload composed of many concurrent projects in accordance with those plans, notwithstanding competing and sometimes conflicting priorities and limited resources.

Ability to provide clear and detailed written communication sufficient to develop complex reports on sensitive subjects to various audiences.

To apply for this position, you must submit a complete Application Package which includes:

1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents:
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service) - REQUIRED
- Most recent Performance Appraisal, if applicable - REQUIRED
- Cover Letter, optional
- College transcript(s), if qualifying based on education

FEDERAL APPLICANTS: You must submit SF-50(s) that verify your highest competitive grade, full performance level, and eligibility as a federal applicant. DO NOT submit an award SF-50 as these often do not verify grade or eligibility. For consideration for a promotion, Box 4 of the SF-50 must show a date that is at least 52 weeks prior to the job announcement closing. We recommend submitting your last promotion SF-50 or within-grade increase SF-50. Pay adjustment raise SF-50s for the current year will not support the 52 weeks' time-in-grade requirements. https://www.usajobs.gov/Help/working-in-government/service/SF-50/

- Career Transition Assistance Program/ Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

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