Clarification from the agency

Current U.S. Customs and Border Protection employees who are currently working in a permanent competitive service position and Career Transition Assistance Plan CBP employees.

This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10).

The Uniforms Management Center (UMC) ensures CBP law enforcement personnel have cost effective uniforms and uniform gear and responsibly delivers CBP uniform lifecycle management, mission-enabling uniform solutions, and services that increase agent and officer safety to ensure a dependable, professional image in support of the CBP mission.

As a Program Manager, typical work assignment may include:

• Planning, organizing, directing, and executing a uniform supply system that is financially accountable, cost effective, and provides timely delivery of quality uniforms and uniform gear.
• Reviewing projects, reports, and group and individual performance for consistency with policies, compliance with procedures and regulations; technical adequacy; timeliness; effective use of resources; proper sequencing of events, and progress toward achieving established goals.
• Overseeing the administration of the uniform program and uniform items on the uniform contract to include the change management process, procurement and acquisition activities, and monitoring vendor performance.
• Interpreting the results and performance of the organization's programs, projects, and operations; and directing development of action plans and recommendations around findings.
• Administering various aspects of the uniform program to include quality assurance, program initiatives, vendor performance, data analysis, maintaining various systems to include the Specification Document Tool, the uniform change management tool, and the Non-Website Ordering tool.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Bargaining Unit: This position is not covered under the bargaining unit.

Qualifications

Experience GS-14: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Serving as a point of contact for an agency-wide program ensuring cost-effective measures for execution of the mission;
• Identifying issues and risks to establish and implement corrective actions and risk mitigation strategies;
• Providing direction and oversight for acquisitions related to the functions of a Uniform Program;
• Preparing executive-level reports, presentations, and correspondence.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 05/21/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

How You Will Be Evaluated

Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses to the application questionnaire, and your responses to all assessments required for this position. Failure to demonstrate sufficient detail in the body of your resume may impact your final rating.

This position requires a 90-minute timed General Supervisor Test Battery consisting of two parts: 1) Managerial Writing Skills; 2) Critical Thinking Skills. The assessments are administered unproctored and online. Questions are multiple-choice; candidates select the best answer and can mark items for review.

Your final rating will be determined by your cumulative score on the Supervisory exam. All applicants will be contacted via email to complete the General Supervisor Test Battery. Applicants who do not complete the entire exam will be removed from consideration. To be considered for the position, you must demonstrate minimum proficiency and achieve a passing score on the exam. A passing score does not guarantee selection.

Reasonable Accommodation Requests: If you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973, as amended, and Americans with Disabilities Act 1990, as amended, that would interfere with completing the General Supervisor Assessment, you are able to request a Reasonable Accommodation prior to the Managerial Writing Skills and Critical Thinking Skills Test. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis.

If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

• Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). For additional required items, see the link. *Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords. Your resume must only be two pages or less and uploaded under the document type - Resume. No additional document types will be reviewed as part of your resume, only the most recently uploaded version of your resume will be reviewed.
• Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12892803
• Are you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. Additionally, applicants should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND an SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position. Current CBP Employees are encouraged, but not required, to submit an SF-50(s) for CBP experience; however, additional SF-50(s) are required when using federal experience outside of CBP to receive credit towards the requirements above. Examples of appropriate SF-50s include promotions, within-grade increases, and accessions.
• Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
• Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s, along with a statement that provides the following information regarding your most recent political appointment.
• You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.

Next steps