Clarification from the agency

U.S. Department of State employees within the Bureau of Educational and Cultural Affairs and CTAP employees only.

• Manages the exchange program redesignation process.
• Serves as a central point of contact for accurate and reliable information on administrative policies, procedures and requirements within the office.
• Monitors activity in the Student and Exchange Visitor Information System (SEVIS) and the Case Management System (CMS).
• Plans, coordinates, and evaluates administrative support operations of the office.
• Participates in and provides input in the planning of operational, business and administrative processes.

Conditions of employment

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement. [If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. 

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants applying for the GS-11 grade level must meet one of the following requirements:

A. Have at least 1 full year of specialized experience equivalent to the GS-09 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

Qualifying specialized experience must demonstrate the following:

• Experience planning and executing complex projects, analyzing operational issues and data, and providing actionable recommendations to management.
• Experience preparing reports, briefings, and correspondence, presenting findings to leadership, and communicating with stakeholders across organizational levels.
• Experience utilizing the Student and Exchange Visitor Information System (SEVIS) and the Case Management System (CMS) to manage records, analyze data, generate reports, and support program oversight and compliance.

OR

B. Have a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree, or LL.M. from an accredited college or university.

OR

C. Have a combination of graduate level education and specialized experience (as described above), which is equivalent to the GS-09 level in the Federal Service. This experience and education together meets 100% of the qualification requirements for this position.

Combination of Experience and Education: When an applicant has less than one year of specialized experience as described in the announcement, he or she may combine successfully completed graduate-level education with experience to meet the total qualification requirements.

Generally, 18 graduate semester hours is equivalent to 1 full-time year of graduate study (your school and department determine what constitutes 1 full time year of graduate study). The percentage of specialized work experience and the percentage of graduate study must total at least 100%. 

Note: All applicants WILL BE required to submit transcripts as verification of educational requirement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you may lose consideration for this position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation process consists of the Monster Competency Based Assessments for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of applicants found to be among the top qualified candidates based on assessment scores.  Resumes longer than two pages will be deemed ineligible and will not be considered further.  

You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics):  

Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management. 

Your score from the external assessment (i.e.,Non-supervisory) will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. 

Top applicants may be referred to the hiring manager for further consideration. Your qualifications will be evaluated on the following competencies: 

• Knowledge of basic project management principles and analytical methods.
• Skill in written and oral communication.
• Ability to collect, organize, and present data.
• Ability to use data management systems to support program activities.

In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. 

Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.  Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. 

All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume limited to two pages showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. Resumes longer than two pages will be deemed ineligible and will not be considered further.

2. Transcripts, if applicable and you are qualifying based on education.  See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

3.  Most recent SF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information. 

4.  Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).

Note: You may be requested to provide an appraisal to the hiring official if one was not provided with your application.  To receive a promotion, the employee’s most recent performance rating must be “fully successful” or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.

5.  Non-competitive hiring authority eligibility documentation, if applicable. If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstatement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your application.  For information related to Schedule A hiring authority for individuals with disabilities visit OPM’s hiring information site.  

6.  CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, certification of expected separation, etc.).  In addition submit a copy of your current (or last) performance rating of record which must be at least fully successful or equivalent and submit all required documents listed above that apply to you (e.g., resume, transcripts, SF-50, etc.).

Next steps