Summary
Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
About the Position:
The incumbent will serve as a Public Safety Telecommunicator (OA) for dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points (PSAPs) / 911 Centers.
Duties
- Maintain reports and retrieves statistical information using office automation (OA) and the local authority's reporting systems.
- Monitor weather reporting system to coordinate specific weather forecasts for incidents requiring this information (i.e. wildfires, prescribed fires, hazardous materials, etc.).
- Maintain continuous telephone contact with caller (when appropriate) during emergency incidents and provides pre-arrival instructions to callers until responders arrive on scene.
- Operate Computer Aided Dispatching (CAD) system, radios, and station alerting systems to ensure appropriate response is provided.
- Dispatch appropriate police, fire, and EMS personnel and vehicles/apparatus
- Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch.
- Dispatch a variety of emergency equipment to include police, fire, ambulance, medical evacuation (MEDEVAC), rescue, or hazardous materials units
- Provide initial Incident Command support until responding emergency units arrive on scene.
- Update information for medical, police, and fire personnel to ensure proper assistance is provided when calls are made.
- Perform crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
- Monitor status and availability of assigned and unassigned police, fire, and medical field units to ensure an appropriate response is provided.
- Serve as liaison between department personnel and other agencies to provide medical, police, and fire personnel services.
- Responsible for the receipt and effective evaluation of 911 emergency calls to determine the problem and the nature of the call.
Requirements
Conditions of Employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- Position requires the incumbent to perform shift work, which requires an uncommon tour of duty (including nights, weekends and holidays).
- Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
- Position requires the incumbent to be able to successfully complete a pre-appointment physical examination.
- Position is a safety-sensitive position which requires the incumbent to submit to a random drug test.
- Position requires the incumbent to obtain and maintain a Secret Security Clearance.
- Position requires the incumbent to be a qualified typist with proficiency at 40 words per minute.
- Position requires the incumbent to be a qualified Telecommunicator I (or equivalent).
- Position requires the incumbent to obtain and maintain, within 12 months of employment, a certification as a Telecommunicator II (or equivalent).
- Position requires the incumbent attain and sustain Continuing Dispatch Education (CDE) requirements through the departments in-service training.
- Incumbent will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of E911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
- Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
- Incumbent may be required to wear a uniform.
- The incumbent is required to obtain and maintain a valid state driver’s license.
- The incumbent is required to obtain and maintain certification in Cardiopulmonary Resuscitation (CPR).
- Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
- Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
- Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
- The incumbent is required to obtain and maintain certification in Emergency Medical Dispatch based on the program standards at the location assigned.
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
- 30 Percent or More Disabled Veterans
- Current Department of Army Civilian Employees
- Current Department of Defense (DOD) Civilian Employee (non-Army)
- Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
- Executive Order (E.O.) 12721
- Land Management Workforce Flexibility Act
- Military Spouses, under Executive Order (E.O.) 13473
- Non-Appropriated Fund Instrumentality (NAFI)
- Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
- Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
- Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
- Priority Placement Program, DoD Retained Grade Preference Eligible
- Reinstatement
- Veterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the education and experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
SPECIALIZED EXPERIENCE:
One year of specialized experience equivalent to the GS-06 grade level in the Federal service which includes answering emergency and/or non-emergency calls for police, fire, or ambulance assistance; 2) dispatching emergency personnel as needed in accordance with priority level procedures; AND 3) operating communications software to perform dispatching duties such as: log calls, prepare reports of activities, and assist with medical dispatching until appropriate emergency units arrive.
You will be evaluated on the basis of your level of competency in the following areas:
- Decision Making
- Manages and Organizes Information
- Technical Competence
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Education
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.
If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
You may claim Priority Placement Program (PPP) preference.
Veterans and Military Spouses will be considered along with all other candidates.
Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website
Required Documents
The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.
As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
1. Your resume:
- Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
- Your resume may be submitted in any format and must support the specialized experience described in this announcement.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
- For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
- For additional information see: What to include in your resume.
2. Other supporting documents:
- Cover Letter, optional
- Most recent Performance Appraisal, if applicable
NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 09/20/2024 to receive consideration
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12539316).
- Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
- It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking (as applicable) for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
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