Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
This job is open to
Clarification from the agency
Open to Public
Duties
SUMMARY OF DUTIES: Serves as the Sales Associate and isresponsible for providing the highest quality of customer service and sales support to all customers in our Marine Corps Exchange stores. Sales Associates within the Marine Corps Exchange are expected to provide a Dress Blue Experience that will make our customers want to return again. Responsible to ensure customers are taken care of at all service and sales touchpoints throughout the store. May be scheduled at the checkout, specific sales area, and specialty category or customer service desk. Responsible for meeting all personal and department sales goals. Assists the Sales and Experience Managers in execution of corporate service programs, promotions and other events. Completes all sales and return transactions using the point of sale system. Assists and serves customers with location, selection and purchase of merchandise with an emphasis on courtesy. Responsible for merchandising, display and appearance of assigned area(s) that support door to floor execution, which may include stocking, preparing merchandise in the backroom for floor presentation as well as labeling shelfs and/or using tools to verify on hand accuracy. Ensures items are properly marked. Checks merchandise, rings sales on cash register, receives payments, makes change, bags or wraps merchandise and completes related sales records. Responsible for assigned change fund. Assists in inventories, ensures proper accountability and security of assigned area(s). May monitor fitting rooms. May perform general housekeeping duties such as cleaning or dusting fixtures and merchandise. May sort and replenish merchandise. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Provides World Class Customer Service with an emphasis on courtesy. Understands and operates within all service policies and exercises an “I can DO that!” mentality when a customer problem occurs. Proactively identifies opportunities to resolve customer problems and concerns before they happen. Takes ownership and follows up with customers to ensure their problems were resolved. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Takes advantage of all training opportunities to develop service and sales/selling skills. Develops a general understanding about the brands and products sold within the store. Partners with Specialists and Managers to provide answers to product questions from customers. Relays customer comments and concerns to Sales or Experience Manager. Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling. Ensures all sale, ad and promotional items are signed and placed according to brand standards. Ensures assigned service area is merchandised to brand standards with proper product placement. Communicates product outs to Sales Manager. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.
Requirements
Conditions of Employment
- See Duties and Qualifications
EVALUATIONS:
Qualifications
At least 1 year experience working in a customer and sales-focused environment is preferred. Cash handling, basic math and register experience strongly preferred. Ability to read and understand operating standards and procedures for service, service recovery, sales and store brand and work within the position to execute these standards properly. Ability to work in a high performance atmosphere with commitment to service and sales goals. Attention to detail is required. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Required Documents
Varies - Review "OTHER INFORMATION"
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
STEP 1 - College Transcript(s) or Education Certificate(s), (REQUIRED IF USING EDUCATION TO QUALIFY)
A degree from an accredited college/university may be used to qualify for this position, or in combination with experience, as noted in the minimum qualification section of this announcement. If using education to qualify, you must upload a copy of your college transcript(s), indicating degree conferred, or a copy of your degree as an attachment to your profile under My Job Applications https://careers.usmc-mccs.org to be considered. Applications received without appropriate documentation will be ineligible for consideration. STEP 2 - If prior military, upload a copy of your DD214 Member 4 Copy as an attachment to your profile under My Job Applications https://careers.usmc-mccs.org. STEP 3 - Military Spousal Preference may be requested for positions NF-3 and below, Crafts and Trades (NA, NL, NS), and Child & Youth (CY) positions. Spouses must meet the minimum qualifications posted in the job announcement. Spouse preference eligibility begins 30 days before the reporting date to the new duty location. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until converted or hired into a regular full-time or part-time position or is within a 60 day period of receiving new PCS Orders.
Please see below to ensure your application includes the correct required documents to verify eligibility. Documents will need to be uploaded as an attachment(s) to your profile under My Job Applications https://careers.usmc-mccs.org. Required Documents
1. Furnish a copy of the PCS orders with reporting date to the new duty station and authorized move with spouse. If the spouse is not listed on the PCS orders, the spouse must provide documentation (i.e. marriage certificate, valid military ID, etc.) verifying marriage prior to PCS orders (must have been married to the military sponsor before relocation to the new duty station).
2. Submit a current application or resume.
3. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility. STEP 4 - If applicable, upload a copy of your Transition Assistance form and copy of ID card with TA stamped on front of card as an attachment to your profile under My Job Applications https://careers.usmc-mccs.org. Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 4. Selective Service Registration: If you are a male born after December 31, 1959 and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation. NOTE: It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes, or answers submitted by any applicant. To check the status of your application or to return to a previous or incomplete application, log into your MCCS user account and review your application status. VACANCIES MAY BE FILLED BY METHODS OTHER THAN THE MERIT STAFFING PROGRAM WHEN IT APPEARS THAT THE BEST QUALIFIED PERSON CAN BE OBTAINED FROM OTHER SOURCES.
Next steps
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
|