Clarification from the agency

Well-qualified surplus/displaced Federal employees (i.e. CTAP) in the local area and current SEC employees in permanent competitive service positions (i.e. status candidates).

The Office of Information Technology (OIT) supports all aspects of information technology for the SEC and employees. It has overall management responsibility for the SEC's IT program including application development, infrastructure operations and engineering, user support, IT program management, capital planning, security, and enterprise architecture.

Typical duties include:

• Managing SEC enterprise infrastructure operations to include planning, implementing, and maintaining SEC's compute, data, and network infrastructure; ensuring operational efficiency, security and reliability; overseeing operations to meet organizational goals and objectives; developing and implementing strategies and plans to support organizational goals; analyzing and mitigating technology risks to ensure business continuity; and collaborating with senior management across cybersecurity, applications, enterprise architecture, and business management teams to ensure secure, compliant, and reliable enterprise infrastructure operations and end-user support.
• Developing and implementing IT operational systems and processes to include designing, developing, and implementing day-to-day operational systems and processes; monitoring and evaluating systems and processes to ensure efficient and effective functioning; identifying and addressing obstacles and issues impacting infrastructure operations; overseeing and enforcing rigorous technical change management processes; providing visibility into goal, progress, and obstacles of key initiatives; and developing and tracking key performance indicators (KPIs) for infrastructure operations.
• Overseeing IT customer service support to include collaborating with senior leadership to strategically improve end-user customer service; defining metrics, timelines, and allocations of resources for customer service support; ensuring a positive experience for customers through effective end-use support; and working closely with Division and Offices to learn pain points across the Commission.
• Managing contractors, vendors, and third-party partnerships to include ensuring superior contract performance; developing contractor Service Level Agreements (SLAs), key metrics and other benchmarks to monitor and assess performance, and drive accountability and continuous improvements; ensuring expenditures adhere to fiscal budgets and organizational goals; and developing customer feedback mechanisms to monitor and evaluate performance and effectiveness, as well as identify areas for improvement.
• Providing strategic leadership to ensure personnel technical skills match current and future state technical architecture; develop and implement skills development and sustainment programs to ensure personnel skills align with enterprise needs; Proactively track, plan, and execute major technical initiatives to ensure technical relevancy of enterprise systems.

Conditions of employment

• You must be a US Citizen.
• Application procedures are specific to this vacancy announcement. Please read all the instructions carefully. Failure to follow the instructions may result in you not being considered for this position.
• Supplementary vacancies may be filled in addition to the number stated in this announcement and may be filled from any division or office within the agency.
• This position has promotion potential to the SO-02.
• PROBATIONARY PERIOD: This appointment may require completion of a one-year probationary period.
• SECURITY CLEARANCE: Entrance on duty is contingent upon completion of a pre-employment security investigation. Favorable results on a Background Investigation may be a condition of employment or selection to another position.
• DRUG TESTING: This position may be subjected to drug testing requirements.
• PERMANENT CHANGE OF STATION (PCS): Moving/Relocation expenses are not authorized.
• DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• This position is not in the collective bargaining unit.
• If selected, you will accrue 8 hours of annual leave per pay period for the duration of the temporary promotion. You will be returned to your original annual leave accrual at the end of the appointment.
• This temporary promotion may lead to a permanent appointment.
• SUPERVISORY/MANAGERIAL PROBATIONARY PERIOD: This appointment may require completion of a two year supervisory/managerial period.
• This temporary promotion may be extended OR it may end at any time during the course of the assignment at the discretion of management.
• If selected, you may receive a salary increase for the duration of the temporary promotion. If the temporary promotion ends, you will be returned to your original salary at the end of the appointment.

Qualifications

All qualification requirements must be met by the closing date of this announcement.

Time-in-grade for this announcement is one year at the GS/SK-14 level.

Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

BASIC REQUIREMENT:
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

MINIMUM QUALIFICATION REQUIREMENT: In addition to meeting the basic requirement, applicants must also meet the minimum qualification requirement
SO-01: Applicant must have at least one year of specialized experience equivalent to the GS/SK-14 level. Specialized experience includes possessing at least four (4) of the following six (6):

1. Managing enterprise infrastructure operations within a financial services industry or financial regulatory organization;
2. Managing hybrid cloud environments, virtualization platforms, network architecture, and information technology frameworks;
3. Designing, implementing, and managing systems and processes that provide real-time visibility into the health and performance of enterprise infrastructure operations;
4. Overseeing and enforcing technical change management processes to ensure suitability, compliance, and reliability across enterprise infrastructure systems;
5. Overseeing the operations of large-scale information technology customer service support, including collaborating with senior leadership to define long-term goals and development of comprehensive plans to increase user satisfaction; AND/OR
6. Managing contractors, vendors and third-party partnerships to ensure contract performance

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and application package will be reviewed to determine whether you meet the qualification requirements outlined in this announcement.

If you are found minimally qualified, a rating panel will review your resume and Accomplishment Record narratives, each describing your experience in the following competencies:

1. Leading the Organization: Building and supporting the organization's vision, creating strategies to achieve the vision, supporting and leading innovative and creative initiatives to meet organizational goals.
2. Leading and Developing People: Ability to recruit, lead, develop and manage the workforce, constructively manages differences and potential conflicts between employees, building teams that meet and exceed an organizations' mission, strategic plan, and goals.
3. Results Orientation: Ability to meet organizational goals by effectively managing program area, identifying and solving important problems, making sound and timely decisions, and effectively managing and sharing information.
4. Building Coalitions: Ability to build coalitions by partnering with others to build strategic relationships, influencing and negotiating with those in sphere of influence to achieve favorable outcomes for an organization.
5. Technology Expertise: Knowledge of the principles and methods of specialized technologies, tools, and delivery systems, including security, risk management, governance, functionality, and user interface in area of expertise (e.g., programming languages, server, web, applications.
6. Risk Management and Disaster Recovery: Ability to use methods and tools for risk assessment and mitigation of risk, including the identification, assessment, and prioritization of risks to minimize, monitor, and control the probability and/or impact of events

Your resume must support your narrative responses to the Accomplishment Record, both must demonstrate your qualifications for the position. Use the Accomplishment Record to demonstrate one specific example of your training and/or experience in each competency, each narrative should be 300 words of less (for longer responses, only the first 300 words will be evaluated). You will upload one pdf or Word document with your narrative responses to each of the six competencies. Your responses must be in the below format:

Competency Title

Position title and dates from your resume that this experience was obtained

• Describe the situation (i.e., the challenged faced, the problem solved)
• Describe the specific actions you took
• State the outcome, results, or long-term impact of your accomplishment
• Name and email address of someone who can verify this information

Failure to provide the Accomplishment Record will result in a rating of IFFM: You were not considered because you did not submit all required documents and/or they were not in English as specified in the announcement. For more information on the Accomplishment Record, see the Required Documents section.

The rating panel will place applicants in three categories: Highly Qualified, Well Qualified and Qualified. Top ranked applicants will be referred to the hiring office for further review and consideration. The hiring office may directly contact recommended candidates for interview(s).When the selection is made, applicants will be sent a referral status notification an a final disposition notification.

To preview the Questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12847610

You must provide a complete Application Package, which includes:

• Required: Your responses to the Online Assessment Questionnaire.
• Required: Resume - To meet the minimum qualification requirements for this position, you must show that you possess the specialized experience related to this position within your two-page resume - NOT TO EXCEED 2 PAGES. Resumes over the 2-page limit, will not be reviewed beyond page 2. It is recommended that you include the title, series, and grade (e.g. Human Resources Specialist, SK-0201-14) for all relevant Federal experience. Your resume should highlight the competencies required for the position and include examples of experience, education, and accomplishments applicable to the qualification(s) and include specific employment dates (month and year and start and ends dates) and differentiate between full-time and part-time work. To help ensure the resume review fully credits your relevant experience, we recommend clearly referencing the competency and specialized experience demonstrated in each position or example you include in your resume. If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. Candidates external to the SEC will be allowed to submit a comprehensive resume for pay setting purposes after a tentative offer is made. If the applicant fails to provide the comprehensive resume by the specified deadline, the resume submitted at the time of application will be used to determine pay. No additional documentation will be accepted after the deadline. Note: Your resume must NOT contain pictures. If you are a current SEC employee selected for this position, the standard percentage increases will be applied (i.e., 6% for non-supervisory and 10% for supervisory positions) if your selection results in a promotion. If your selection results in lateral movement (i.e. no change in grade) you will maintain your current salary. If your selection results in a change in grade from an SK-15 to an SK-16 you will maintain your current salary. For helpful guidance for writing a two-page resume, click here.
• Required: Accomplishment Record - For each competency, applicants must provide a 300 word or less written narrative describing one example of competency-related experience. Each example should document the position title and dates when the experience was obtained, detailed information about the problem or situation, the specific actions taken by the applicant, and the results or outcomes achieved by those actions. The applicant will also provide the name and contact information of an individual who can verify the provided information. This document must be uploaded to the application under Accomplishment Record. An Accomplishment Record submitted outside the USA Staffing system will not be accepted.
• Required, if applicable: CTAP documentation (a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal.)

*SEC EMPLOYEES: OHR will verify your competitive service eligibility via the SEC's personnel database.

Next steps

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