Summary
The position is located at the Armed Forces Retirement Home (AFRH), Resident Services, Admissions in Washington, DC.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Clarification from the agency
(1) U.S Citizens or U.S. Nationals; or (2) CTAP/ICTAP eligibles; No prior federal experience is required.
Duties
As a SUPERVISORY ADMISSIONS OFFICER, you will:
- Obtain copies of approved applicant's healthcare insurance.
- Be responsible for room readiness and making room assignments for all new Residents.
- Serve as the primary advisor to the Chief, Resident Services, on matters relating to the daily welfare and morale of the Resident population in the Admissions and residency areas.
- Prepare administrative hearing data for Resident administrative hearings, attends hearings and makes recommendations for administrative action.
- Acquire and maintain Contract Officer's Representative (COR) certificate and oversee contracts assigned by the Chief of Resident Services.
Requirements
Conditions of employment
This opportunity is also open to Status Candidates under Announcement 26-AFRH-12955771. Please refer to that announcement for details on open period, eligibility, and how to apply.
Key Requirements:
- Please refer to "Conditions of Employment."
- Click "Print Preview" to review the entire announcement before applying.
- Must be U.S. Citizen or U.S. National.
- The AFRH ethics program promotes the highest standards of ethical conduct for all employees. As a federal employee, you will be subject to the Standards of Ethical Conduct, and the U.S. criminal conflict of interest statutes. As an AFRH employee, you will also be subject to the AFRH Supplemental Ethics Regulations which restrict the extent to which a AFRH employee can engage in certain activities and hold certain investments. Depending on your position, you may also be required to file a public or confidential financial disclosure report which must be filed within 30 days of your appointment as an employee of AFRH. Upon your new appointment, you will receive guidance regarding your ethics obligations. You will also be required to attend a mandatory ethics training within 3 months of your appointment. Please contact the Agency Ethics Officer (Joseph Pollard) at (202) 541-7557, or joseph.pollard@afrh.gov if you should have any questions.
Qualifications
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
Specialized Experience for the GS-12: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
-Experience performing a variety of management and administrative services essential to the operation of an office, including services relating to customer service, serving as a team leader or supervisor, monitoring and reviewing contracts, and ensuring the effectiveness of a program; AND
-Experience communicating with staff and residents to solicit feedback and to ensure completion of admissions requirements.
Additional information
OTHER INFORMATION:
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
CONDITIONS OF EMPLOYMENT:
- All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
- A one year probationary period may be required.
- A one year supervisory or managerial probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employmentto determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Submit to a drug test prior to your appointment.
- Selectees will be subject to the AFRH Tuberculosis Surveillance Program.
- Because the AFRH's mission requires uninterrupted, direct human support and medical care for its Residents, this position is considered essential for continuing AFRH operations. Therefore, the incumbent is expected to arrive for duty on time, as scheduled, and to complete the assigned tour during emergency situations such as hazardous weather.
Optional Essay Questions:
Applicants may choose to respond to four short essay questions (200 words max each) to help us better understand your alignment with the agency's mission. These responses are optional and will not affect the applicant's eligibility.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Our comprehensive benefits are very generous. Our benefits package includes:
- Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
- Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
- Access to insurance programs that may be continued after you retire.
- A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
- A retirement program which includes employer-matching contributions.
Learn more about Federal benefits programs at: USAJOBS Help Center - Benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application. A Subject Matter Expert (SME) may be used in the process of rating and ranking applicants.
Rating: Eligible and qualified applicants will be evaluated through a structured interview based on the competencies listed below. The interview will be conducted by subject matter expert(s) of the position as a formal assessment. To be considered for final selection, applicants must demonstrate highly qualified experience in these designated competencies during the structured interview.
1. Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
2. Managerial: Plans, distributes, and monitors work assignments; evaluates work performance and provides feedback to others on their performance.
3. Technical Competence: Uses knowledge that is acquired through formal training or extensive on the job experience to perform one's job.
Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories:
- Outstanding (highest category): Is highly proficient with an overall comprehensive level of knowledge, skills, and abilities of the job.
- Excellent (middle category): Has a solid and comprehensive understanding. Can perform the required tasks efficiently and is proficient in applying the knowledge, skills, and abilities of the position.
- Qualified (minimally qualified): Has an overall basic level of knowledge, skills and abilities of the job.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee (eligible for the
Career Transition Assistance Plan(CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must meet the definition of well-qualified below to receive priority selection. To be considered well qualified at the GS-12 grade level, and in addition to meeting specialized experience, you must have documented in your resume:
- A solid and comprehensive understanding of the position; AND
- Ability to perform the required tasks efficiently; AND
- Proficiency in applying the knowledge, skills, and abilities of the job.
Required Documents
A complete application includes:
1. A résumé: All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.)
- Please limit your resume to two pages. Applicants with resumes exceeding two pages will be removed from consideration.
- To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé.
- It is suggested that you preview the online questionnaire to ensure that your resume thoroughly describes how your skills and experience align to the criteria defined in the Qualifications section of this announcement and support your responses to the online questionnaire.
- For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?
2. Vacancy question responses: All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
3. Submission of any required documents identified below, if applicable. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see
applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click
CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
AFRH has partnered with Treasury's Common Services Center (TCSC) to provide certain personnel services to its organization. TCSC's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Please review the entire announcement before applying.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.
TCSC provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application:
- Log into your USAJOBS account (USAJOBS Login), all of your applications will appear on the Welcome screen
- Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.
For more information regarding the job and applicant status, please refer to USAJOBS Help Center - How to see your application and job status
If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's
Go Government website.
To preview the questionnaire:
https://apply.usastaffing.gov/ViewQuestionnaire/12933041Next steps
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.