Applicants must have directly applicable experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job but will clearly demonstrate past experience in the application of the particular competencies or knowledge, skills and abilities necessary to successfully perform the duties of the position. Such experience is typically in or directly relates to the work of the position to be filled. You must have IT-related experience demonstrating each of the four competencies listed below:
1-Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
2-Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3-Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4-Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
AND
In addition to your experience demonstrating the competencies above, your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
*Experience projecting long-range work plans and schedules.
*Experience establishing goals and objectives of programs within the branch and setting priorities and schedules for completion of assignments, often in the face of shifting schedules, changing priorities and regulatory requirements.
*Experience recommending selection, evaluating performance, recommending promotions, awards and bonuses, and reassignments of subordinates.
*Experience planning, managing, and carrying out installations, upgrades, maintenance, and planning of new system hardware and software for specific Time Service/ Earth Orientation applications including the transfer of timing data within and outside the Observatory using Internet, design of systems to compare these data, design of systems to improve time and data transfer, coordination of Internet transmission of Global Positioning System and Earth orientation data via NASA/NAVY Internet services, and design of systems to store massive amounts of GPS data.
*Experience planning, overseeing, and assisting with installation and maintenance of new and legacy network devices such as firmware deployments, configuration of switches, routers and firewalls.
*Experience planning, overseeing, and assisting with installation and maintenance of new or upgraded versions of applications running in client-server mode under the Windows, Linux, and Macintosh operating systems, including the latest versions of Microsoft Exchange and Microsoft Office.
Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.