Duties
Are you an experienced IT leader looking for a new challenge with an organization whose mission serves those that serve us? Do you have a proven track record of strategic vision, innovation, and driving technology initiatives forward? We are seeking a dynamic and visionary leader to join our team as Senior Director of Retail Technology & Information Systems. This role offers a unique opportunity to lead our IT department, in a Chief Information Officer role, and drive transformative change across our organization.
Responsibilities
The position is a Senior Director at the Coast Guard (CG) Community Services Command (CSC) Headquarters in Chesapeake, VA, and reports to the Executive Officer (XO). The CSC oversees the CG Exchange (CGX) and ShopCGX.com which is a $250 Million retail operation with 67 stores throughout the United States and Puerto Rico and an eCommerce site for authorized patrons. The CSC also provides program management for the CG's Morale, Well-Being, and Recreation program, provides HR support for the CG's 1,400 NAF employees and is the CG's NAF Center of Excellence.
Plans, coordinates, and directs the operation of the Community Services Command Information Systems including worldwide network services; enterprise systems; applications systems design, development, and support; and end user service and support.
Develops and executes Information Systems strategic plans, considering CSC's short- and long-term business priorities and objectives.
Supervises and manages Information Systems personnel to achieve objectives.
Directs development and enforces program management standards. Develops policy that will streamline, standardize, and integrate business functions and processes to enable better support of goals.
Coordinates and manages the IT Governance Program. Plans the systematic upgrade and modernization of Information Systems. Directs the research, testing and evaluation of advanced systems, techniques, new business processes, hardware, and software products to include vendor sourcing, review of private sector best practices, and consultation with application CSC Divisions.
Executes feasibility studies to support major information technology expenditures including economic analysis and justification of all viable alternatives. Establishes systems to monitor realization of expected benefits of new systems.
Coordinates the acquisition of Information Systems resources, including determining and coordinating all vendor sources of computer-related services. Evaluates and selects business partners, consultants, contractors, software, and hardware. Maintains close liaison with CSC functional divisions on Information System requirements, procurements, and financing.
Develops and executes systematic means of introducing and deploying new and upgraded information systems, emphasizing design and module development, testing, validation and user training and support.
Identifies and implements information system security policies, standards, and procedures consistent with commonly accepted retail industry practices and DHS, USCG and DoD requirements. Ensures a disaster prevention and recovery plan is in place.
Ensures superior customer service and support, including availability of computing resources, timeliness of programming projects, and responsiveness to internal customer needs and requirements.
Develops and executes the Information System Division Budgets. Aggressively monitors and manages information systems projects and programs to ensure budget goals are achieved.
Maintains close relationship with internal and external groups involved in Information Systems operations, including key officials within CSC, higher government echelons, military resale sister services and private industry.
Carries out the full range of responsibilities relating to personnel administration directly and through subordinate managers. Directs the continuous improvement and development of the IT staff, to maintain pace with technological progress, economic change, and business needs. Carries out Equal Employment Opportunity policies and communicates support of these policies to subordinates.
Provides substantial input into corporate strategic plans and business direction.
Receives very broad direction from the XO; work is guided by CSC's strategic business plan and corporate priorities. Tactics used to achieve strategic objectives are within the purview of the incumbent. Work is reviewed for effectiveness in developing and implementing, efficient, responsive, and cost effective IS programs. Performs other related duties as assigned.
How to Apply
Additional Information on how you will be evaluated:
Your resume/application must demonstrate the required experience/education. Experience refers to paid and unpaid experience, including volunteer work done through the National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social, committee, sports, internships). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and leadership experience that translates directly to paid employment. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
You MUST submit a resume or any other written format in English of your choice which clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You must also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at https://shopcgx.com/ and click on "Careers" at the bottom of the page.
Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center.
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Senior Director of Retail Technology & Information Systems FT 5666
Chesapeake, VA
Next steps
Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
PRIVACY ACT NOTICE
Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.
Principal Purpose: To collect information needed to determine how well an applicant's education and work experience qualify them for the job they are applying for.
Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
Disclosure: Voluntary, however, failure to disclose requested information may result in an applicant not receiving consideration for a position in which the information is needed.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-new, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.