Duties
Serves as an internal escalation point for complex identity resolution issues across legacy and new platforms; updates and resolves issues in ticketing system.
Diagnoses sophisticated identity lifecycle problems, collaborates directly with vendors, and drives resolution.
Designs and implements identity solutions; partners with engineering, security, and support teams to ensure scalable delivery; develops and supports IAM workflows.
Ensures governance and provisioning policies are properly implemented and improved where gaps exist.
Develops comprehensive technical documentation, SOPs, and knowledge articles; mentors Specialists on best practices; collaborates with stakeholders to align IAM operations with business needs.
Leads transition planning and execution for each new Congress, coordinating with cross-functional teams.
Requirements
Conditions of employment
- For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.
Qualifications
Other Duties/ Responsibilities
- Plans, assigns, directs, and coordinates work efforts; develops project plans, timelines, and task assignments.
- Establishes and maintains effective working relationships with Senate office and committee staff, the public, Senate executive management, leadership, colleagues, and vendors.
- Acts as a liaison between technical teams and business stakeholders, translating complex identity issues into actionable solutions.
- Maintains training and learning on relevant IT concepts.
Required Work Experience
- 3-5 years of relevant experience.
Required Special Skills/ Knowledge
- Manages Joiner, Mover, and Leaver (“JML”) processes.
- Workflow management and design.
- Strong grasp of directory services and IAM concepts (attributes, Sources of Truth, replication, user access management, SCIM integration and support, Active Directory, and/or other Identity platforms).
- As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
Desired Qualifications
Primary areas of responsibility include working directly in Okta and Active Directory for Identity and Access Management, as well as automation support through Okta workflows for downstream systems. Other key responsibilities for this role include:
- Designs and implements identity solutions with an emphasis on Okta, lifecycle workflows, and automation patterns.
- Triages incidents and calls; independently analyzes, solves, and corrects issues in real time, providing problem resolution end-to-end.
- Manages and monitors Identity and Access controls through Okta and Entra/Active Directory.
Other key responsibilities include diagnosing IAM JML issues, developing comprehensive technical documentation, and leading transition planning for Congressional changes. The ideal candidate has a strong sense of initiative, is detail-oriented, and is comfortable working in a fast-paced environment.
Working Conditions
- Sedentary work with extended periods of sitting and standing.
- To meet the needs of the U.S. Senate, the person in this position may be required to work extended hours outside normal business hours, which includes, but may not be limited to, holidays and weekends, as necessary.
- To meet the needs of the U.S. Senate, the person in this position will be required to be on call or report onsite on a rotation within four hours.
- Essential Services are functions and activities that are critical to the continuous operation, security, and support of the United States Senate. These services must remain operational without interruption to ensure the Senate can conduct official business. Positions supporting essential services require employees to be available and prepared to work including during inclement weather, holidays, weekends, late nights and overnight hours. Due to the nature of Senate operations, essential services, including network operations and infrastructure, cannot be suspended while the Senate is in session, and maintenance activities may be required outside of normal business hours.
- Excepted Services refer to functions and activities that are authorized to continue during a lapse of appropriations because they are necessary to the performance of the Senate’s constitutional functions, address emergency circumstances that imminently threaten the safety of human life or the protection of property or directly support essential services of the United States Senate. Employees in excepted positions are generally required to work and remain operational during a lapse of appropriations, to ensure continuity of critical Senate functions. These positions may involve working non-standard schedules, including nights, weekends, holidays, and extended hours, to maintain uninterrupted service and operational readiness.
Security Clearance
- This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.
- Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.
Education
High School Diploma/GED.
Additional information
The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws.
This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with “Applicant Accommodation” in the subject line.
No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.
Required Documents
- Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.
Subject to background/security investigation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.