Senior Program Analyst Job in Washington, DC

Vacancy No. SS-2025-0012 Department District of Columbia Courts
Salary $139,395.00 to $181,216.00 Grade 14 to 14
Perm/Temp Permanent FT/PT Full-time
Open Date 7/8/2025 Close Date 7/22/2025
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

The Senior Program Analyst works in the Superior Court of the District of Columbia, Family Court Social Services Division (CSSD). CSSD oversees all youth involved in the District of Columbia’s juvenile justice system who are not committed to the Department of Youth Rehabilitation Services. The incumbent will provide leadership, technical assistance, and collaborative support in case flow management, caseload activity, performance measures and management, and training services.

This job is open to

Clarification from the agency

United States Citizens or individuals lawfully admitted for permanent residency or authorized by the United States Citizenship and Immigration Service to work in the United States.

Duties

Brief Description of Duties: 

  • Leads the division’s data quality program, ensuring accurate and validated case management data, monitors caseload activity, performance measures, and trends to identify opportunities and address discrepancies.
  • Utilizes Business Intelligence (BI) tools to automate performance reviews and support data-driven decision-making, ensuring that data collection and reporting processes are aligned with operational standards.
  • Designs and implements business processes, standard operating procedures, and work methods to improve data management and case management systems.
  • Serves as a representative of the division in internal and external meetings, providing updates, briefings, and presentations to court leadership, agency partners, and service providers.
  • Works collaboratively on division projects by providing technical advice and guidance. Develops and leverages internal and external agency contacts to obtain or share data, seek information required by the Courts to advance the Courts’ interests.
  • Represents the Courts on committees and task forces and responds to inquiries about the Courts’ performance. Generates statistical reports and provides data to updated on key performance indicators and performance targets.
  • Plans, coordinates, and supervises a broad range of diverse projects and programs related to the design, re-design and improvement of division processes and programs; included but not limited to training and development programs to ensure staff proficiency. Facilitates knowledge transfer to ensure consistent understanding of processes and standards.
  • Serves as project manager for initiatives related to data management and case management systems. Supervises the performance of the Contract Monitoring & Data Analyst Specialist, and Senior Contract Monitors to ensure their work aligns with division goals.
  • Coordinates with external agencies for data exchanges, program enhancements, and system integrations in collaboration with the Strategic Management Division.
  • Monitors, tracks, and reports on juvenile probation cases, ensuring effective documentation. Conducts and reports on risk and needs assessments for juveniles, analyze recidivism rates and trends, and recommends intervention strategies and diversion programs. Reports on juvenile probation cases, program outcomes, and trends in juvenile justice.
  • Collaborates with stakeholders, including the Department of Behavioral Health, Child and Family Services Agency, Department of Youth Rehabilitation Services, Office of the Attorney General, Public Defender Service, court-appointed attorneys, Family Court judges and staff, community-based providers, and other service providers to track service delivery and case outcomes to ensure compliance with rehabilitation plans.

Requirements

Conditions of Employment

  • Background and security investigation are required.
  • A probationary period of one (1) year must be successfully completed.
  • Fingerprinting Background and Child Protective Registry (CPR) Check.
  • CPR and fingerprint checks subject to reinvestigation every two (2) years.

To qualify for this position, you must submit the following:

  1. Resume
  2. Completed Vacancy Questionnaire
  3. Documentation /Proof of Education (e.g. copy of college transcript or degree) 

    All required documentation must be received by the closing date of the announcement.

Qualifications

MINIMUM QUALIFICATIONS: A Bachelor’s degree in business, Public Administration, or a related field, plus six (6) years of experience working in a general office, public service setting, or court environment including at least one (1) year of experience in a position requiring data collection, analysis and reporting; researching, analyzing, interpreting, or drafting policies, rules, and procedures.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts is required.  If you are selected for the position, a criminal history records check will be conducted.

Education

To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment.  You can verify your education here: http://ope.ed.gov/accreditation/.  

Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

Please note there is a mandatory one year probationary period for all new court employees.

All required information must be received by the vacancy announcement closing date.

The Court Social Services Division (CSSD) operates a non-weaponized probation system—staff do not carry weapons. Staff prioritize safety through effective communication, de-escalation strategies, relationship-building, and nonviolent approaches to juvenile supervision. CSSD is committed to protecting the safety of its staff and youth by investing in ongoing training, including Tactical and Communication Techniques (TACT) Level II, which equips staff with advanced skills for managing high-risk situations without the use of force.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

This is not a federal position.

The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs:  Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.

Please click on the following for more information about these benefits:

http://www.opm.gov/Insure/health/enrollment/new_employees.asp

The DC Courts leave policy is as follows:

Annual Leave:  New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.

Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.

In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements.  Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.


You may preview questions for this vacancy.

Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of college transcript or diploma)
4. List of three (3) professional references

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.

Agency contact information

S. Juarez
Address
District of Columbia Courts
Moultrie Building
500 Indiana Avenue, NW
Washington, District of Columbia 20001
United States

Next steps

Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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