Senior Systems Engineer-ServiceNow #634

Leads resolution of complex technical problems across systems, networks, applications, and databases. Manages deployment efforts, platform upgrades, configuration standards, and process improvements. Designs, supports, and enhances applications and infrastructure components with minimal supervision. Oversees storage planning, backup validation, environment testing, and release evaluations. Provides technical leadership, mentors junior staff, and coordinates with cross-functional groups. Implements automation and performs intermediate code updates to enhance system reliability and capabilities.

Conditions of employment

• For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.

Qualifications

Other Duties/ Responsibilities

•  Participates in on-site and on-call rotation.

Required Work Experience

• Five to eight years of relevant work experience (GED), three to six of relevant work experience (Associates), one to three years of relevant work experience (Bachelor’s), one to two years of relevant work experience (Master’s).

Required Special Skills/ Knowledge

• Manages current storage capacity and ensures storage is available to support all computing environments; plans for future storage growth; monitors and confirms that system files and application products are successfully backed up; performs necessary installations, patches, and upgrades.
• Works escalated issues from lower-tier team members and mentors or relays information on solutions to train others.
• Analyzes new hardware and software releases for their impact on the Senate environment; tests new releases on Senate-supported platforms; develops product configuration standards for use in the Senate environment.
• Creates, develops, modifies, instructs, and provides technical assistance on business continuity plans and processes.
• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. 

Desired Qualifications

• 2–4 years of general IT systems administration or engineering experience.
• Additionally, 2–4 years of direct ServiceNow administration or production support experience.
• Experience supporting CMDB; exposure to Vulnerability Response is preferred.
• Familiarity with ITAM and/or ITOM and the Common Service Data Model is a plus.
• Understanding of ITIL principles and IT service management processes.
• Strong troubleshooting, communication, and documentation skills.
• A collaborative approach and a willingness to learn and share knowledge with others.

Working Conditions

• Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during a lapse in appropriations, in inclement weather, on holidays, and during late-night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
• This position directly supports essential services of the U.S. Senate. As such, this position requires the employee to be available and prepared to work during a lapse in appropriations, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
• The U.S. Senate network cannot be taken offline for maintenance during the workday or while the Senate is in session. As such, maintenance windows may only occur at night, on weekends, and occasionally on holidays. Employees who perform systems upgrades, maintenance, wiring, backups, or support for alternate data centers will have schedules that include working nights, weekends, and holidays.

Security Clearance

• This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.
• Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.

Subject to background/security investigation.

Next steps