Shared Services Manager Job in Washington, DC

Vacancy No. IO-25-ST-12572095 Department Government Accountability Office
Salary $116,711.00 to $185,656.00 Grade 1 to 1
Perm/Temp Permanent FT/PT Full-time
Open Date 10/11/2024 Close Date 10/25/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

This position is located in the Government Accountability Office (GAO), Infrastructure Operations (IO), Shared Services, Mail and Imaging Centers (SSC/M). The SSC/M provides efficient, high-quality, centralized administrative support to assist headquarters and field offices staff in copying services, mail and courier services, fleet management and accountable property.

This job is open to

Clarification from the agency

Status Candidates (Merit Promotion and VEOA Eligibles). The GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Applicants employed by other federal excepted service agencies who do not have status gained in the competitive service must apply to the public announcement to receive consideration.

Duties

As a Shared Services Manager, MS-0301-1your typical work assignments may include the following:

  • Manage the Shared Services and Mail Center which comprises copying, scanning, distributing office supplies, mail, couriers, and other related services.
  • Acquire, issue and inventory agency's accountable personal property and disposal of excess equipment.
  • Manage the agency fleet program and transportation services.
  • Serve as the Contracting Officer's Representative (COR) for the acquisition and management of contracts supporting all aspects of facilities management including operations and services dealing with mail, personal property, fleet services and any area the incumbent has direct oversight.
  • Monitor progress and evaluate performance against contract requirements.
  • Prepare statements of work (SOW), make determinations, findings, and solicitation documents.
  • Review and evaluate bids, inspect and report on the progress of work under contract.
  • Certify work completion for payment.
  • Identify and analyze data required for managing the budget.
  • Perform critical aspects of the budget planning process, including the development of comprehensive spend plans, operations budget estimates, identifying unfunded requirements and projecting short- and long-term needs.
  • Perform the full range of supervisory functions including assigning work and establishing workload priorities, reviewing work, interviewing candidates, recommending selections for filling vacancies, making recommendations for promotions and reassignment actions, preparing performance standards and assessing performances, initiating discipline when necessary and identifying training needs.
  • Oversee staff responsible for preparing materials for training courses, mailing, etc.
  • Oversee the operation of receiving and sending work related products.
  • Ensure effective implementation of Equal Employment Opportunities and all other special emphasis programs.

Requirements

Conditions of Employment

You must meet all qualification requirements before the announcement closes.
1. You must be a U.S. citizen
2. You may be required to submit a financial disclosure statement.
3. You must be suitable for federal employment.
4. Registered for Selective Service, if applicable. (www.sss.gov).
5. Completion of a probationary period may be required
6. This position requires to incumbent to have a Non-critical Sensitive/Moderate Risk security clearance.
7. This position will require the incumbent to be Federal Acquisition Certification for Contracting Officer's Representatives (FAC-COR) Level 1 certified. Certification is not required at the time of hire.

Qualifications

Minimum Qualification Requirements: You must have 1 year (52 weeks) of specialized experience at the next lower band or level equivalent to the GS-12 in the federal service, which has equipped you with the skills and knowledge to successfully perform the duties of the position.

Specialized experience for this position is defined as (1) providing a broad range of personal property and/or supply functions service to an organization to include monitoring and accounting for the acquisition and disposal of accountable personal property (computers, cellular phones, furniture, etc.); (2) maintaining records and data integrity using existing policies and standard operating procedures; (3) receiving and sending work using the U.S Postal Service and other courier services; and (4) managing the use of an agency's or company's motor vehicle fleet.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have a positive education requirement.

Additional information

Form I-9, Employment Verification and the Electronic Eligibility Verification Program - GAO participates in the Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. If selected, the Form I-9 will be required at the time of in-processing. Click here for more information about E-Verify and to obtain a copy of the Form I-9.

This is not a bargaining unit position.

Based on the staffing needs, additional selections may be made through this vacancy announcement.

Travel and relocation expenses will not be paid for by the GAO.

Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit https://www.sss.gov/RegVer/wfRegistration.aspx.

Selectees will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.

REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov. The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one or two-year probationary period.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the assessment questions. Please make sure that your responses to the assessment questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

  • Administrative Shared Services, Contract Support, Financial Management, and Planning and Evaluating
To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12572095

Required Documents

You must provide a complete application package which includes:

Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume.

Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD-214 or if you are currently active duty: an official statement of service from your command. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.

If you are applying under Military Spouse Preference, you must proof of marriage to the service member and the service members DD-214 (member 4 copy); or proof the service member was released or discharged due to a 100 percent disability; or proof of the service member's death while on active duty.

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.

If you are applying under the Schedule A hiring authority for individuals with disabilities, you must submit proof disability.

If you are applying as a Former Peace Corps and AmeriCorps Vista Volunteers, you must submit certification of this volunteer service.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Michelle Furukawa at furukawam@gao.gov or furukawam@gao.gov by 3 p.m. (EST) on the closing date of the announcement.

For technical issue with USAJOBS: Please refer to the USAJOBS help page.

Agency contact information

Michelle Furukawa
Address
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Learn more about this agency

Next steps

After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.

If you do not meet the key requirements, and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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