Supervisory Administrative Officer

Clarification from the agency

Open to career or career conditional employees in the competitive service; Displaced Federal employees with CTAP or ICTAP eligibility; Military Spouses; Veterans, including 30% disabled veterans; VEOA appointments; Foreign service employees; National Service (Peace Corps/VISTA); USPHS officers and officer candidates; Individuals who are eligible under a special authority; Certain former overseas employees; Former employees with reinstatement eligibility; and Individuals with disabilities.

As a Supervisory Administrative Officer, you will:

• Serve as the Division's principal official for managing its administrative and legal support workforce and coordinating support operations.
• Direct and manage administrative and legal support operations for a division of more than 200 attorneys and staff, ensuring services are organized, responsive, and aligned with Division priorities.
• Supervise approximately 20 paralegals, operations specialists, and support staff, assigning work, balancing workloads, evaluating performance, coaching employees, and addressing conduct or performance issues.
• Oversee intake, tracking, routing, and assignment of thousands of legal matters and requests annually, ensuring work is promptly and accurately directed to appropriate attorneys, managers, or teams.
• Evaluate administrative workflows and implements improvements through standardization, technology, automation, consolidation, and reassignment of responsibilities to improve operational effectiveness.
• Lead administrative onboarding of attorneys and staff by coordinating systems access, credentials, equipment, workspace, records, orientation requirements, and other resources needed to begin work.
• Assess staffing and developmental needs, supports recruitment and selection activities, facilitates cross-training, and advise leadership on workforce composition and utilization.
• Advise Division leadership on staffing, administrative operations, resource needs, and organizational priorities and represent the Division on administrative matters with Department-level offices.

Conditions of employment

• U.S. Citizenship required
• Selective Service: Males born after December 31, 1959, must be registered or exempt from Selective Service - http://www.sss.gov.
• If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication.
• Must meet time in grade requirements.
• One-year probationary period may be required.
• If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• Financial disclosure statement may be required.
• Bargaining Unit Position: No
• Drug Screening Required: No
• Research Position: No
• Complete the initial online assessment and USAHire Assessment, if required.

Qualifications

ALL QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

Your resume (limited to no more than 2 pages) must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from being considered further.

Applicants must demonstrate that they meet the Specialized Experience requirements as noted below.

Specialized Experience:
GS-15: You must possess at least one year of specialized experience equivalent in difficulty and responsibility to the GS-14 level in the Federal service (obtained in either the public or private sectors) performing (3) of the (4) duties listed below:

• Planning and managing administrative operations by developing and maintaining standardized procedures for intake, routing, and tracking of high-volume legal matters, ensuring timely and accurate processing and consistent execution of critical support functions.
• Identifying operational gaps and implementing process improvements to enhance the efficiency, effectiveness, and continuity of administrative and/or legal support services.
• Advising senior leadership on administrative operations, staffing concerns, resource requirements, or management matters affecting organizational priorities.
• Supervising staff through work assignment, workload management, performance evaluation, and resolution of employee conduct or performance issues.

Documenting Experience:

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.

NOTE: Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

Time-in-Grade Requirement: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). You must include an SF-50 (you may need to submit more than one) that supports meeting this requirement with your application package.

OPM Qualification General Policies Website
www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=app

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this announcement. Evaluation will be based on your application materials (such as your resume and supporting documents), your responses to the application questionnaire, and the results of all required assessments.

Resume Requirement
Your resume must not exceed two (2) pages in length.

Minimum Qualification Question
As part of the application process, you must answer a minimum qualification question addressing whether you meet the Specialized Experience required for this position, as described in this announcement.

Your response must be supported by the experience documented in your resume. If your resume does not demonstrate the required Specialized Experience, you may be found not qualified

Assessment Process

USA Hire Assessment
You are required to complete a USA Hire assessment for this position.

The USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

HR Resume Review

Human Resource (HR) Specialists will review your resume to determine whether you meet the required Specialized Experience.

Applicants who successfully pass all of the assessment(s) may be referred to the Hiring Manager for consideration.

You must complete all required steps in the process, including submitting an application and resume and participating in the assessments, to be considered for this position.

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with any interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

PHS Commissioned Corps (CC) Officers: PHS Commissioned Corps (CC) Officers interested in performing the duties of this position within the Commissioned Corps may apply online to this announcement. Candidates will be referred as CC personnel and not as candidates for conversion to a permanent career or career-conditional appointment.

For Competitive Merit Promotion and Veterans Employment Opportunities Act (VEOA) Applicants: The highest rated candidates will be referred to the hiring agency.

For Noncompetitive Applicants: All qualified candidates will be referred to the hiring agency.

To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13071844

Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes:

• Resume must not exceed two (2) pages and must support responses to the online application. Failure to submit a resume and all required documentation identified in this announcement may result in removal from further consideration. Use of the USAJOBS Resume Builder is encouraged to ensure all required information is included. Resumes must include duties, accomplishments, related skills, and start and end dates (month/day/year) for each position. Full-time employment will be assumed unless otherwise indicated; part-time experience will be prorated. Incomplete information may affect eligibility or rating.
• A complete online application (https://apply.usastaffing.gov/ViewQuestionnaire/13071844)
• SF-50 (Notification of Personnel Action) - documentation supporting eligibility. If submitting a copy of your SF-50, or equivalent, submit one that shows the effective date of current position, the full performance level, career or career conditional tenure and status in the competitive service.

Other Supporting Documents, as applicable:

• College transcripts, if qualifying all or in part based on education
• RPL Documentation: Candidates must submit all documents required to demonstrate that they meet the qualifications of the position
  • If separated due to Reduction in Force (RIF):
    • Most recent SF-50, or equivalent, that shows position occupied; tenure; grade and step; salary; and full performance level
    • SF-50 showing Separation - RIF. If not available, submit official documentation of Reduction in Force (RIF) separation notice or a proposed removal/separation notice
    • Latest performance rating showing rating score
  • If separated due to Compensable Injury:
    • Most recent SF-50, or equivalent, that shows position occupied; tenure; grade and step; salary; and full performance level
    • SF-50, which shows separation, or SF-50 showing acceptance of position at a lower grade or pay level in lieu of separation
    • Notification from the Office of Workers' Compensation Programs, Department of Labor, that injury compensation benefits have ceased or will cease
    • Latest performance rating and rating of record (if separate documents) showing rating score
• CTAP/ICTAP
  • RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement
  • SF-50, showing positions, grade level, and duty location, and/or Agency certification of inability to be placed through RPL, etc.
  • Latest performance appraisal including rating
  • Documentation from your agency showing current promotion potential
• Military Spouse Documentation Overseas Military Spouse: Copy of Military sponsor's PCS orders and a valid marriage certificate or other documentation verifying marriage. If applicable, a copy of most recent SF-50
• Certain Military Spouse: For all categories below, a valid marriage certificate or other documentation verifying marriage. Additional supporting documentation requirements differ for each category
  • Spouse of a service member on active duty, you are required to submit a copy of the service member's current orders or a Statement of Service letter. The Statement of Service must be signed by the adjutant, personnel officer, or commander of the service member's unit or higher headquarters, AND the Statement of Service letter must include dates of active-duty service. For current federal employees, submit a copy of the most recent SF-50
  • Spouse of a service member who incurred a 100% disability because of the service member's active-duty service, you are required to submit a copy of your spouse's DD-214 and a copy of documentation from the Department of Veteran's Affairs or the Department of Defense indicating the service member has a disability rating of 100% due to a service-connected disability.
  • Spouse of a service member who was killed while on active duty, submit a copy of the spouse's DD-1300 documenting the service member was killed while on active duty and a statement certifying that you have not remarried
• PHS Commissioned Corps Personnel: You must provide a copy of your current personnel orders and/or other supporting documentation to be referred as CC.
• Veterans Employment Opportunities Act (VEOA) documentation, if applicable. For more information, please go to https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/
• Documentation supporting eligibility for non-competitive appointment, (severely disabled, eligible veterans, certain military spouses, etc.)

Official documents are not required at this time; copies are sufficient; may be requested upon selection.

Next steps

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