Summary
This position is located at the NAVAL STATION NORFOLK - NORFOLK, VA., Morale, Welfare and Recreation (MWR) Department, Commercial Activities Division. The incumbent functions as the manager for the assigned Bowling Center facility, or facilities.
This job is open to
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Duties
Ensures the economic and efficient operation of the assigned Bowling Center, which includes up to 32 lanes, equipment maintenance and repair, and facilities. May include snack bar, and/or pro shop. Directs the day-to day operations of the facility, to include: supervising work, ensuring a safe and pleasurable environment for all patrons, ensuring the cleanliness and good repair of the facility, reporting any damages, mechanical or other breakage or malfunction, and reporting of safety hazards. Serves as primary fund custodian for the facility, ensuring the safety and appropriate use of funds, ringing/verifying registers, issuing and checking change funds, preparation and/or oversight of Daily Activity Reports and deposits, and assisting with procurement requests, physical asset and/or re-sale/equipment/gear inventories. Ensures the implementation of higher-level directives and regulations. Promotes, schedules, and manages the conduct of tournaments, matches, and other special events, and programs necessary resources for the purchase of supplies, equipment and resale merchandise. May supervise the operation of the pro shop as needed. Carries out necessary liaison with other staff officials that support Center activities, Bowling League participation, marketing, purchasing, etc. Acts on internal and patron problems within established guidelines and with minimal adverse impact on functional programs. Performs other related duties as assigned.
Supervisory Statement:
Directly supervises (I) Assistant Manager, NF3; up to (1) Snack Bar Operator NF2; up to (4) Bowling Equipment Mechanic NA6/7/8; up to (6) Mechanic Helper NA4/5; up to (5) Recreation Assistant NF2, up to
(10) FSW 2/3/4; and up to (2) Bartenders NA3. Schedules work, trains and recommends outside training, evaluates performance, provides counseling, selects applicants for hire, recommends corrective/disciplinary actions or pay adjustments/awards as warranted within local policy. Effectively supports the Equal Employment Opportunity policy, and ensures compliance with fire safety, security, and other environmental issues. If facility serves alcohol, must be aware of server responsibilities, and be alert to potential abuse situations and be prepared to take appropriate action.
Requirements
Conditions of Employment
- Must pass all applicable records and background check.
- Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
- Must possess and maintain a current state driver's license, as travel is required.
- Irregular tours of duty (nights, weekends, and holidays) are required.
- Expected to progressively pursue Navy Bowling Center Management Certification.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possesses the following:
A minimum of three years general work experience that demonstrates progressively responsible administrative, professional, technical work involving facility, program and staff supervision and management. A minimum 2 years successful experience in a qualified bowling center and/or bowling related programs, with a minimum 6 months documented supervisory/leader and/or assistant management experience. Knowledge of military MWR and/or NAF policies and procedures preferred. Must demonstrate ability to deal effectively with subordinates, supervisory and management officials and patrons. Ability to communicate both verbally and in writing. Basic understanding of budgeting an activity level financial management. Ability to operate a personal computer and perform basic word processing and spreadsheet tasks using Microsoft and bowling specific software.
Supervisory Controls:
Reports directly to the Bowling Operations Manager, who provides general assignments and objectives. The incumbent plans and carries out much of the bowling program independently and handles problems and issues in accordance with standing instructions and official policies. Work is reviewed for achievement of objectives and goals as set by the Manager and for the overall facility operations and patron satisfaction.
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Guidelines:
Guidelines include but are not limited to: BUPERS Instruction 1710.llC, BUPERS Instruction 5300.IOA, and directives from higher authority, Command, MWR and Commercial Activities Division, and established standard operating procedures (SOPs). The incumbent uses established guidelines and published policy, for the basic operation of the program. The incumbent uses some independent judgment in adapting guidelines and in translating program policies into positive and practical program plans.
Complexity:
The work consists of continuing assignments involving a wide variety of different and unrelated methods, and processes related to oversight of one or more bowling centers. Decisions regarding what needs to be done include the assessment of problems encountered such as changes in patron interests and needs. The work usually requires the assessment of such critical elements as employee turnover rates, current and projected operating costs, structural or physical condition of facility and assets to formulate recommendations.
Scope & Effect:
The incumbent assists with the planning, development and management a bowling program. The services provided may be highly visible, and directly contribute to the success and utilization of the overall site services, facilities and programs.
Personal Contacts:
MWR and/or Command staff, program participants, active duty military personnel, retirees and family members, visitors, business contacts and the general public comprise the majority of personal contacts. Contacts may also include visiting celebrities, business representatives, political representatives, and local community organizations, either individually or in groups. Contacts are also with other base organizations, vendors and outside agencies.
Purpose of Contacts:
Contacts are for the purpose of planning, implementing, and administering the bowling program to motivate participation, and to gather and disseminate information. Contacts with department personnel are to determine needs, identify sources, and coordinate services. Contacts with VIPs are generally in planning, preparing and/or presenting programs or events. Other base agencies and vendors are for the purpose of reporting facility/maintenance/equipment problems, researching or purchasing equipment and supplies, or obtaining services.
Physical Demands & Work Environment
Administrative work is primarily sedentary and generally performed in an office setting, which is adequately lighted, heated and ventilated. Other requirements may include lifting/moving supplies and equipment assisting with maintenance and equipment malfunctions, and traveling to facilities or other sites
Special Requirements
Expected to progressively pursue Navy Bowling Center Management Certification. Must possess and maintain a current state driver's license, as travel is required. Irregular tours of duty (nights, weekends and holidays) are required.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
Education
This position does not have a positive education requirement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Required Documents
The following documents are required at the time of application:
- Resume
- Proof of education/training: if applicable, provide a copy of your awarded/conferred college transcript(s)
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on July 5, 2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12457347
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
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