Supervisory IT Specialist

Clarification from the agency

Current permanent Federal employees with competitive status; Reinstatement eligibles; Land Management Workforce Flexibility Act, Farm Service Agency (FSA) County Employees, CTAP/RPL/ICTAP and VEOA eligible; 30 Percent or More Disabled Veterans; Military Spouses; Interchange Agreement and Other Miscellaneous Authorities; People with Disabilities; Peace Corps and VISTA.

• Plans and coordinates the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems.
• Coordinates the delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
• Directs the planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization's IT architecture and business needs.
• Directs the planning, design, implementation, documentation, assessment, and management of the enterprise structural framework to align IT strategy, plans, and systems with the mission, goals, structure, and business processes of the organization.
• Exercises supervisory personnel management responsibilities.
• Advises and provides counsel to employees regarding policies, procedures, and directives of management.
• Perform reviews and evaluations of information technology processes and procedures to support the planning, design, and implementation of new or improved technology systems to meet business needs.

Conditions of employment

• You must be a US Citizen or US National.
• Males born after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
• Subject to one year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
• As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period depending on your appointment type, unless previous federal service is creditable. During this time your employment will be evaluated, and we may consider: your performance and conduct, the needs and interests of the agency, whether your continued employment would advance organizational goals of the agency or the Government, and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• This is a Testing Designated Position (TDP).
• If selected, you will be required to submit Form OGE-450 within 30 days of your initial appointment date, and annually thereafter. Selectee is subject to financial Disclosure Requirements in accordance with 5 CFR, Part 2635, Sub part E regarding business or personal transactions with applicants, borrowers, or business contacts who have or who are seeking business with this Agency. Selectee must be able to obtain and maintain a security clearance. If selected you will be subject to a National Agency Check and Inquiry (NACI) and a credit report.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below.

BASIC REQUIREMENT: To qualify for this position you must have IT-related experience demonstrating each of the competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

In addition to the basic requirements described above, the incumbent must have one year of specialized experience equivalent to the GS-13 level in the Federal government and meet time in grade requirements outlined below:

Specialized Experience for GS-14: To be considered qualified for this position, you must demonstrate that you have the required specialized experience as described below. You must have one full year (52 weeks) of specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-13 grade level in the Federal service or private sector that demonstrates all of the following:

• Ability to provision enterprise servers (on premise/cloud based) and provision VMware resources in Microsoft Azure.

• Experience advising and providing counsel to employees regarding policies, procedures, and directives of management.

• Experience leading, supervising, and providing technical support assisting other team members with handling incidents that occur with system hardware or applications.

• Knowledge of 5G cellular concepts including provisioning, deploying and troubleshooting remote connections.

• Experience with configuring and maintaining network devices (router, switches, and firewalls).

• Ability to design and provision network resources in Azure.

Time in Grade: Current federal employees applying for a promotion opportunity must meet the time in grade requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled.

You must include evidence of this specialized experience in your resume, including dates of experience (month/year) and hours worked/work schedule, to be considered qualified for this position.
Documenting experience: In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week. Qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. For resume writing guidance, visit USAJOBS Help Center - How do I write a federal resume?

NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-2210 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: Competency-Based Qualification Standard for the Information Technology Management Series, 2210 in addition Supervisory Guide.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/13007738

Candidates will not be hired based on their race, sex, color, religion, or national origin.

The following documents are required for your applicant package to be complete. Encrypted documents will not be accepted. Failure to submit required, legible documents may result in loss of consideration.

Required for all applicants: Resume that includes: Personal Information: name, address, contact information; Education; Work Experiencerelated to this position as described in the major duties including work schedule, hours worked per week, dates of employment; title, series, grade (if federal); other qualifications. Resume cannot exceed 2 pages.

• To receive full credit for relevant experience, you must list the month/year and number of hours worked for experience listed on your resume.

Current and former Federal employees:

• Most recent non-award Notification of Personnel Action (SF-50) showing you are/were in the competitive service, highest grade held (or promotion potential) on a permanent basis, position title, series and grade AND
• Most recent performance appraisal (dated within 18 months) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. A performance plan is not an acceptable substitute.

Certain Military Spouses: Must submit Permanent Change of Station (PCS) orders; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).

Persons with Disabilities/Schedule A: Letter from a physician, local, state or federal rehabilitation office citing eligibility under 5 CFR 213.3102(u).Learn more about Schedule A eligibility.

Land Management Workforce Flexibility Act: Copies of Notification of Personnel Action(s) (SF-50) showing you served in eligible appointment(s) for a period(s) of more than 24 mos w/o a break between appointments of two+ years. Include initial hire actions, extensions, conversions and separation Sf-50s for each period. Submit performance rating(s) showing acceptable performance for each period counted towards eligibility signed by supervisor(s). If documentation does not exist for one or more periods, submit a statement from supervisor(s) indicating acceptable performance. Applicants who do not have performance documentation for any period shall provide a reason why the documentation is not available and statement that performance for all periods was at an acceptable level.

Peace Corp/AmeriCorps: USAJOBS Help Center | Peace Corps & AmeriCorps VISTA Include a copy of your Certification of Volunteer Service and latest SF-50s.

Surplus or displaced employees eligible for CTAP, RPL, or ICTAP priority must provide proof of eligibility (RIF separation notice, notice of proposed removal for declining a transfer of function or directed reassignment to another commuting area, notice of disability annuity termination), SF-50 documenting separation (if separated), current performance appraisal with rating of at least "Fully Successful" or equivalent, and your most recent SF-50 noting position, grade level, and duty location with your application per 5 CFR 330.

Other non-competitive or special appointing authorities: Provide documentation which supports your eligibility.

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