Clarification from the agency

United States Citizens

This position is located in the Export-Import (EXIM) Bank of the United States, Office of the Chief Information Officer (OCIO). This position serves as the Bank's Director of Information Technology (IT) Infrastructure Management (Engineering and Operations) and the Division head of this unit within the OCIO. As the Division head, the incumbent serves as the Agency's lead technical expert on matters of Infrastructure Engineering and Operations including Cybersecurity Engineering and significant facets of Cybersecurity Operations.

This Division, under the leadership of the Division Head, has primary responsibility for all core technology infrastructure operations and engineering activities at the Bank as well as responsibility for the strategy and project execution for all technology elements which comprise the Bank's technology infrastructure. The Division head leads six major units within the division including: Systems Engineering and Operations, Network Engineering and Operations, Middleware Engineering and Operations, Cybersecurity Engineering and Operations, Helpdesk Services and Operations, and Telecommunications Engineering and Operations.

At the full performance level, duties include, but are not limited to:

• Directly supervises six sections comprised of civilian staff and contractors. Plans the work to be accomplished by subordinates, sets and adjusts priorities, and develops schedules for the completion of work. Authorizes and independently plans, develops, organizes and evaluates the work of subordinates responsible for the delivery of EXIM cyber secure infrastructure services. Plans for short and long-range staffing needs while making recommendations on the type of personnel or non-personal service contract support required to meet operational requirements.
• Develops, manages, and executes enterprise level strategies, programs, and policies to provide over 500 staff and over 3000 Bank customers/partners with access to EXIM networks and server and client-based applications and services. Provides oversight of the contractor's activities for engineering analysis, design, cybersecurity, and implementation of new and enhanced network systems as well as the day-to-day operation of the Bank's network, telecommunications services, cybersecurity services and network operations center and COOP/DR site.
• Oversees and manages a comprehensive program operating and sustaining network-based applications and services supporting complex real-time client-server applications executed on hundreds of workstations or unique stand-alone systems. Executes end-to-end service delivery and performance monitoring services for network based physical and virtual applications and services. Provides EXIM, customers and other stakeholders with metrics and statistics measuring compliance with EXIM service delivery and performance standards, goals, and objectives. Liaises with functional, technical, Information Assurance, and other experts within the EXIM community to develop operational functions, tasks, and procedures that ensure the availability, delivery, and cybersecurity of EXIM services.
• Evaluates and analyzes EXIM service delivery and sustainment standards, goals, and objective to design, implement, and manage a holistic service delivery management and execution program for the EXIM Infrastructure while meeting federal cybersecurity requirements. Plans, directs, and oversees the execution of all activities within the Infrastructure Engineering and Operations portfolio including end user support, systems administration, security operations, and network operations. Serves as Agency's senior most reviewer for technical design, cybersecurity design and operation of the Bank's networks, telecommunications services, and Network Operations Center (NOC) operations (including COOP/Disaster Recovery).
• Responsible for the cost-effective delivery of EXIM's OCIO Infrastructure program services, activities, and functions required for the operation and sustainment of EXIM IT services. Analyzes workload, technical and functional requirements, cybersecurity requirements, staffing (civilian, and contractor) and EXIM infrastructure service delivery goals and objectives to develop, validate, and submit detailed Program Budgets and year of execution budgets accounting for the cost of personnel, hardware, software, maintenance, non - personal services, travel, technical refresh, etc., to provide Infrastructure services. Conducts in -depth financial reviews to analyze operational and sustainment costs to measure achievement of Infrastructure Information Management / Information Systems/Network Security 10 service delivery objectives, identify resource shortfalls, and determine reallocation strategies. Develops capital planning, technical refresh, and investment plans synchronized to meet OCIO and evolving cybersecurity service delivery standards, goals, objectives.

Conditions of employment

• U.S. Citizenship
• Background and Security/Suitability Investigation
• You may be required to serve a one year supervisory probationary period
• Specialized experience MUST be documented on your resume
• Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.
• The incumbent must obtain and maintain a national security (Confidential, Secret, Top Secret, or Top Secret/SCI) clearance.
• The incumbent for this position will be subject to random drug testing once they begin working for EXIM

Qualifications

CONDITION OF EMPLOYMENT: SPECIAL SENSITIVE (requiring Top Secret & SCI access)

This position is designated as a SPECIAL SENSITIVE National Security position. Prior to appointment (Entrance on Duty), it requires a fully completed and favorably adjudicated National Security Background Investigation (SSBI or SSBI-PR) that is current (within the last 5 years). Once employed, further processing for special access approval (SCI) will occur.

Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):

AD-00: You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-14 level in the Federal Government or other equivalent pay systems. Specialized experience includes:

• Experience leading, planning, developing, and implementing Federal agency-level infrastructure operations and engineering program utilizing state-of-the-market, commercial, commodity computing, telecommunications, storage and infrastructure capabilities for an entity with over 3000 computing devices and 500 staff.
• Experience leading teams of federal employees in infrastructure design, implementation and operations and the oversight of contracts/contract staff.
• Experience with Federal Cyber security and governance requirements that intersect with computing infrastructure engineering and operations services and the constellation of cybersecurity entities within the USG. Experience with developing inter-agency relationships and ability to reach out to these entities for appropriate assistance and expertise in various infrastructure and cyber security situations.
• Experience with project management disciplines and service delivery disciplines including those around end-user computing as well as service relationships to other IT directorates that rely on agency infrastructure capabilities.
• Experience in the federal business management of an agency's IT infrastructure engineering and operations including the disciplines of planning, budget development and contracting in this domain.

In addition to the Specialized Experience noted above, applicants must also meet and demonstrate the IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
• Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
• Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.

Education cannot be substituted for experience at the AD-00 grade level.

For qualification determinations, your resume must contain the following for each work experience listed:

• Organization/Agency's Name
• Title
• Salary (series and grade, if applicable)
• Start and end dates (including the month and year)
• Number of hours you worked per week
• Relevant experience that supports your response to the specialized experience that is stated in the job announcement

If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.

NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information:

• http://www.naces.org
• http://www.fceatlanta.com

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Additional information on the qualification requirements is outlined here.

All requirements must be met by 05/04/2026, the closing date of the announcement.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this position based on how well you meet the qualifications above.

This position is processed under a Direct Hire authority; therefore, veteran's preference and Category Rating procedures do not apply.

Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this position, your resume and supporting documentation will be referred to the selecting official for employment consideration.

You will be notified by email if your application is forwarded to the hiring official for further consideration.

If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.

Your application package should include the following documents:

• Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
  • Effective September 27, 2025, federal agencies will only accept resumes up to two pages in accordance with the Merit Hiring Plan. If you have not already done so, please update your resume under your profile before applying for any federal job. For additional details, visit click the following link.
• Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
• Proof of U.S. accreditation for foreign study, if applicable.
• Special Priority Selection rights under CTAP or ICTAP:
  • Copy of your agency notice (RIF Separation Notice, Notice of Proposed Removal, etc);
  • Copy of your most recent performance appraisal (with at least a satisfactory rating),
  • Most current SF-50 showing career/conditional tenure competitive status, position title, grade level, and duty location.
• Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
• Submission of any required documents listed in vacancy announcement, if applicable.

Please note that if you do not provide all required information/documents, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

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