Duties
This permanent position is hybrid telework-eligible. It is not eligible for 100% distant/remote telework.
This position is responsible for the engineering and maintenance of all end user endpoints and services (workstation, mobile, print and cloud collaboration tools etc.) within the enterprise. The candidate should have expertise in endpoint configuration management technologies (Microsoft SCCM/MECM/InTune, JamfPro etc.) and have actively managed teams in the support and maintenance of such platforms. Experience with cloud technologies and their relation to mobile and workstation management is essential. Candidate must have experience leading teams in product lifecycle upgrades, large scale enterprise deployments and active troubleshooting and support for enterprise service disruptions.
The purpose of this position is to provide guidance, leadership, and supervision to those working in the section as well as matrixed project teams. The incumbent(s) develops, implements, and manages high visibility enterprise-wide projects and is responsible for the success of the project(s). In addition, he/she provides technical expertise in monitoring and evaluating activities covering the projects.
Supervises a group of employees performing work at or below the GS-14 level. Provides administrative and technical supervision needed for accomplishing the unit's work.
Performs the administrative and human resource management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Provides informal feedback and periodically assesses employee performance. Resolves informal complaints and grievances. Develops work improvement plans and recommends personnel actions as necessary. Provides advice and counsel to workers pertaining to work and administrative matters. Effects disciplinary measures appropriate to the delegated authority. Reviews and approves or disapproves leave requests. Ensures subordinates are trained and fully comply with safety regulations.
Responsible for advancing the goals of equal employment opportunity (EEO) by taking positive steps to ensure diversity objectives arc accomplished and by adhering to nondiscriminatory employment practices in regard to race, color, religion, sex, national origin, age, and disability. Initiates nondiscriminatory practices for the area under his/her supervision in the following: (l) merit promotion of employees and recruitment and hiring of applicants; (2) fair treatment of all;(3) encouragement and recognition of employee achievements; (4) career development of employees; and (5) full utilization of their skills.
Communicates assignments, projects, problems, actionable events, milestones, program issues under review, and deadlines to the project team. Identifies, distributes, and balances workload and tasks among employees in accord with established workflow, skill level, and/or occupational specializations. Makes adjustments to accomplish the work in accord with established priorities to ensure timely completion of assigned team tasks; and ensures each employee has an integral role in developing the final team product.
Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to ensure instructions on work priorities, methods, deadlines, and quality have been met. Prepares reports and maintains records of work accomplishments and administrative information, as needed, and coordinates the preparation, presentation, and communication of work-related information to the supervisor.
Coordinates implementation of the projects and work relationships with relevant areas of the Library. Ensures the Library and the external organizations can support the proposed projects or activities. Uses contacts to build and strengthen internal support bases.
Directs the installation and maintenance of computer hardware and software supplied by equipment manufacturers and software development companies.
Develops and implements directives to implement high-level policy changes impacting technology resource requirements. Analyzes statutory requirements against existing directives to evaluate the degree of change needed to comply with new requirements. Coordinates comments on revised directives as part of the review process and incorporates comments and resolves issues while revising the final directive. Analyzes feasibility studies, proposals, and in-depth analyses of current requirements and forecasts trends for future needs.
Performs various other duties as assigned.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.
Requirements
Conditions of Employment
This announcement has an APPLICATION LIMIT of 200-applications. Therefore, applicants should apply as soon as possible. PLEASE BE ADVISED THAT THIS VACANCY ANNOUNCEMENT WILL AUTOMATICALLY CLOSE AT 11:59PM EST ON THE DATE THAT 200 APPLICATIONS HAVE BEEN RECEIVED UNDER THIS POSTING. If the 200-application limit is not met, the job announcement will close at 11:59 pm, on Monday, July 22, 2025. Applicants need to ensure they provide all supporting documentation at the time they apply to the vacancy announcement.
The Supervisor leads his/her staff toward meeting the Library’s vision, mission, and goals by acting decisively, leveraging diversity and inclusiveness, demonstrating flexibility and resilience, fostering continuous improvement and innovation, and fostering integrity and honesty. To view the Library’s Supervisory Core Competencies click the following link: Supervisor Core Competencies
Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Qualifications
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Ability to supervise and lead a diverse workforce. **
Ability to analyze organizational and operational problems and develop solutions. **
Knowledge of contract preparation and contractor monitoring policies and procedures.**
Knowledge of IT Troubleshooting Methodologies.
Ability to apply project management methodologies and techniques to plan and manage complex IT projects.
Ability to communicate in writing.
Ability to communicate effectively other than in writing.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.
You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.
Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
(1) You may select a document that you have already uploaded to USAJOBS for a previous announcement.
(2) You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.
IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer or in your USAJOBS profile before uploading them. If you try uploading them individually, only the last one sent will be visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.
Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.
If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov, no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.
Next steps
Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.