Supervisory IT Specialist (Infrastructure Operations Lead) Job in Washington, DC

Vacancy No. 25-CFPB-20-MP Department Consumer Financial Protection Bureau
Salary $150,405.00 to $255,000.00 Grade 61 to 61
Perm/Temp Permanent FT/PT Full-time
Open Date 11/8/2024 Close Date 11/15/2024
Job Link Apply Online Who may apply Public
Locations:
Washington, DC


Summary

This position is located at Consumer Financial Protection Bureau, Operations Division, Office of Technology & Innovation. The incumbent serves as the T&I Infrastructure Operations Lead and is responsible for day to day T&I infrastructure operations support.

Duties

As a Supervisory IT Specialist (Infrastructure Operations Lead), you will:

  • Serve as the principal lead responsible for the day-to-day operational support of the Bureau's information technology infrastructure, systems and end user services. Lead the planning, deployment and operational support for a varied portfolio of IT services including Bureau-facing Service Desk (Tier I, II, Deskside), IT Asset Management, Audio Visual Engineering and Support, Unified Communications, Print Services, Infrastructure Audits, Wireless Lines of Service and Major Incident Management.
  • Identify and implement continuous process improvements that will improve quality, efficiency and reduce costs related to core IT processes; determine IT operations service requirements by analyzing needs of users/departments; develop and implement documentation requirements for problem resolution; work to identify and enhance processes and tools, with the goal of improving systems and application availability;
  • Provide timely and accurate communication and coordination of all major incidents that result in outages to business-critical services; work with IT teams and other Bureau divisions to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities when required; provide leadership in critical issue resolution;
  • Serve as Contracting Officer's Representative (COR) or alternate COR.

Requirements

Conditions of Employment

Key Requirements:

  • Must be U.S. Citizen or U.S. National
  • A one year probationary period may be required.
  • A one year supervisory or managerial probationary period may be required. .
  • Public Trust - Background Investigation will be required.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
  • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
  • Obtain and use a Government-issued charge card for business-related travel.
  • This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.


Specialized Experience: For the CN-61, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the CN-53 grade level in the Federal service. (For qualification purposes, the CN-53 is broadly equivalent to the GS-13).
Specialized Experience for this position includes:
  • Experience leading a team that provides digital workplace services including service desk, major incident management, asset management, audio/visual, unified communications, and wireless services; AND
  • Experience coordinating IT projects and operational services, including, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members; AND
  • Experience managing and overseeing the IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments and problem resolution; AND
  • Experience coordinating with other organizations/divisions on matters related to IT programs and activities, such as project management and coordination services for nation-wide project deployments.

In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

CFPB uses an experience-based process to set pay for employees. Experience is evaluated and credited using the employee's résumé. To ensure that all of your prior work experience (e.g., internships, volunteer work, details, part-time, self-employment, secondary jobs, etc.) is considered and accounted for, please ensure that your résumé covers the following:

  • your entire work history with specific start and end dates (MM-DD-YYYY) provided for each listed position
  • hours worked per week for each position
  • degrees and the dates conferred (MM-YYYY)

Part-time experience will be credited pro-rata based on a 40-hour work week, while work of 32 hours or more will be rounded up to full-time experience. If you have multiple positions that have overlapping start and/or end dates, only 40 hours of experience will be credited for a given work week. Refer to Resume Tips for more information on how to submit a comprehensive résumé. See information on our base pay ranges and salary structure.


The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

Education

This job does not have an education qualification requirement.

Additional information

OTHER INFORMATION:

  • We may select from this announcement or any other source to fill one or more vacancies.
  • This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau
  • This is a non-bargining unit position. The Union that represents CFPB employees is the National Treasury Employees Union ("NTEU"), Local Chapter 335.
  • We offer opportunities for telework.
  • We offer opportunities for flexible work schedules.
  • Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at EthicsHelp@cfpb.gov.

Our comprehensive benefits are among the most generous in the federal government. They include:- Challenging and rewarding work benefiting American consumers - Opportunities for development and advancement- Comprehensive Federal health, vision, dental, life, and long-term care insurance programs- Learn more about Federal benefits programs at: http://files.consumerfinance.gov/f/documents/201706_cfpb_benefits.pdf

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Fair Chance to Compete for Jobs Act prohibits specific inquiries concerning an applicant's criminal or credit background unless the hiring agency has made a conditional offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting: Ana.GuzmanEvans@cfpb.gov
What are criminal history inquiries?

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Decision Making and Problem Solving, Managing Quality Results, Subject Matter Expertise.

Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 90 or better to be rated as "well qualified" to receive special selection priority.

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package

. It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 300TH application or at 11:59 p.m. ET on 11/15/2024; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view resume tips.

CURRENT AND FORMER FEDERAL EMPLOYEES - Documentation Relating to Your Federal Employment: You must submit an SF-50 which confirms both competitive status eligibility as well has highest grade/pay band level achieved. This may require that you submit more than one SF-50.

  • To verify your competitive status: Box 34 must have a "1" and Box 24 must have a "1" or a "2"
CURRENT CFPB EMPLOYEES: If you are a current Consumer Financial Protection Bureau employee in a permanent, competitive service position you do not need to submit documents to confirm your status.-If you are a current Consumer Financial Protection Bureau employee who is reinstatement eligible based on prior federal competitive service, you must submit documents to confirm your eligibility such as documents described below.

REINSTATEMENT: If you are a former federal employee and wish to be non-competitively reinstated for a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND the last performance appraisal you received from your federal employment which shows at least a fully successful rating.

If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see Applicant Guide. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

Land Management Eligibles must provide all required documentation to verify eligibility, prior performance, and qualifications for the target position. You can find information on the Land Management Workforce Flexibility Act and eligibility here.

See our tips on the application process and printable checklist to ensure each step of the application is completed.

How to Apply

The Consumer Financial Protection Bureau has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.

Please review the entire announcement before applying.

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

You may be entitled to a reasonable accommodation as part of the job application process if you need one due to a disability, pregnancy; childbirth; or related medical conditions, or religion. Learn more about reasonable accommodations.

If you applied for a job at CFPB and think you may have been subjected to unlawful discrimination related to your application, you have rights. Learn more about raising an Equal Employment Opportunity (EEO) issue.

  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application:
-Log into your USAJOBS account (USAJOBS Login), all of your applications will appear on the Welcome screen
-Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.

For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/ If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.

To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12600400

Agency contact information

Applicant Call Center
Address
TECHNOLOGY AND INNOVATION
Administrative Resource Center
Parkersburg, WV 26101
US
Learn more about this agency

Next steps

Once the online application is submitted, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.


Note: We cannot accept applications on behalf of Federal Agencies. Application instructions are listed within the Job Description.


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