Supervisory IT Specialist (Senior Product Manager)

Clarification from the agency

This vacancy announcement is open to current employees of the Administrative Office of the U.S. Courts. Applications from individuals who are not current employees of the Administrative Office of the U.S. Courts will not be considered.

The Supervisory Information Technology Specialist (Senior Product Manager) leads and oversees the strategy, roadmap, delivery, and ongoing operations of the PACTS360 product portfolio to achieve outcomes and objectives established by strategic leadership. The incumbent supervises a multidisciplinary team of federal employees and contractors, including IT project managers, service owners, developers, and solutions architects.

The position reports to the Probation and Pretrial Systems Branch (PPSB) Chief and is responsible for coordinating PACTS360 delivery and operations with IT, court, and financial stakeholders, providing direction and oversight to product teams, and supporting the program office and case/client management systems for the federal Judiciary's probation and pretrial offices.

Duties include, but are not limited to:

• Collaborating with the Division Chief to establish goals, objectives, and short- and long-term plans for the PACTS360 product portfolio.
• Overseeing the planning, direction, execution, delivery, and ongoing operations of case management products.
• Leading product strategy, roadmap development, release planning, and product lifecycle management to achieve business outcomes.
• Supervising a multidisciplinary team of federal employees and contractors, including IT project managers, service owners, developers, and solutions architects.
• Developing standard practices for gathering, defining, and tracking user requirements while building strong relationships with stakeholders and customers to shape product strategy and priorities.
• Guiding product engineering teams in scoping, planning, and delivering work using established delivery methodologies and best practices, while proactively resolving technical and resource challenges.
• Monitoring business, market, technology, and product performance trends to drive continuous improvement and increase adoption of product capabilities.
• Managing product investments, financial resources, and contractor performance, while ensuring alignment with organizational, financial, security, and enterprise architecture standards.
• Providing status updates and recommendations to senior leadership, serving as the product subject matter expert, representing the organization in engagements with federal courts and other stakeholders, and participating in the evaluation of new IT initiatives, strategies, and procedures.

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience must demonstrate ALL areas defined below:

• Overseeing projects throughout the full project lifecycle.
• Recommending process improvements to support organizational and project objectives.
• Managing internal and external teams throughout the project lifecycle.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

For this job announcement the following documents and/or information are required:

• Resume - Any written format you choose to describe your job-related qualifications.
• Citizenship - Include country of citizenship on resume.
• Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
• Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

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