Supervisory Management and Program Analyst

Clarification from the agency

This vacancy is open ONLY to current permanent employees of the Veterans Benefits Administration (VBA), and those eligible for priority consideration under the Career Transition Assistance Program (CTAP).

Specific duties include but are not limited to the following:

• Serves as a senior official responsible for coordinating and integrating work while focusing on program initiatives. Identifies and develops ways to resolve broad problems and cope with issues which directly impact accomplishment of principal VBA program goals that can impact internal and external stakeholders by initiating and leading projects and work groups that involve input and collaboration across the organization, federal agencies, Congressional and legislative liaisons.
• Oversees system development to support regulations and policies for Pension and Fiduciary Service programs. Ensures systems utilized for claims processing provide the functionality to support claims processing and delivery of benefits to beneficiaries.
• Monitors performance of Pension and Fiduciary Programs. Ensures that program applications used by reviewers are consistent with the Department's and VBA's performance goals while monitoring rating consistency across field stations. Accountable for quality assurance on consolidated claims processing and other agency initiatives. Establishes and monitors work measurement credit associated with various types of claims processing. Identifies legislative proposals for both the pension and fiduciary programs that are designed to improve delivery of benefits.
• Exercises delegated authority for management decisions related to major programs and projects. P&F Service programs are established internally or at senior P&F Service levels. Provides advice to the Deputy Director and Executive Director on the implementation of management and operational approaches for VBA. Initiates and conducts confidential studies as a basis for recommending change in P&F Service policies or operations.
• Ensures the efficient, effective and timely execution of assigned programs in accordance with the established objectives, schedules, and program funds. Ensures customer satisfaction by providing a quality product consistent with the direction of higher authority, laws, regulations and policies. Collaborates with the Deputy Director and Executive Director to define program and project management goals. Develops coordinated positions within P&F Service and makes decisions that affect long-range courses of action.
• Serves as an authorized source for decisions and guidance dealing with program objectives. Provides leadership in establishing and maintaining effective management processes and work environments conducive to effective integration of technical functions of planning, budget, resource management, information technology and program project management. Maintains a thorough understanding of statistical techniques and management principals. Ensures that data elements, as well as any reports or information used, are accurate and routinely generated and made available.
• Conducts site visits to monitor field stations performance of claims processing and management. Establishes and monitors work measurement credit associated with various types of claims processing. Provides guidance to improve the quality of the manual guidance and claims processing systems. Manages the legislative proposal process.
• Issues reports to field stations makes recommendations to improve operations and/or to require compliance in regulation, policy, and procedure. Serves as the Pension and Fiduciary Service's liaison with Field Managers, OIG, GAO, VSOs, and OFO. Represents the Department at meetings and conferences. Provides guidance and notification to PMCs and/or Fiduciary Hubs regarding policy, procedure or system changes issues and updates. Provides written responses to OIG, GAO, and Congressional inquiries.
• Conducts all aspects of personnel management for assigned staff; mentors' subordinates in providing optimal customer focused and Veteran-centric support services, coordinates team initiatives. Plans and coordinates work efforts, assigns and reviews work, resolves employee issues/complaints, selects new employees, sets performance standards, and evaluates performance of subordinate supervisors and non-supervisory staff. Recognizes employee accomplishments, proposes and/or approves disciplinary actions, establishes and/or approves training, etc. Develops long--range organizational plans and goals. Assures that the equal opportunity programs for minority groups, minorities and disadvantaged persons are implemented, operational, and effective.

Promotion Potential: There is no Promotion Potential

Work Schedule: Full time, Monday through Friday
Compressed/Flexible: Not Available
Telework: Available
Virtual: This is not a virtual position
Position Description/PD#: Supervisory Management and Program Analyst; 41156A
Relocation/Recruitment Incentives: Is Authorized
Financial Disclosure Report: Not Required

Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary or 2-year trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/10/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-15 position you must have served 52 weeks at the GS-14 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-15 Grade Level:

• Specialized Experience: Overseeing projects and tasks including the improvement, initiation, and development of services and programs administered by the administration; Technical expert in adjudication of claims and processing; Provides guidance and oversight to subordinate and leadership staff; Manages and improves the effectiveness of claims processing activities; Provides resolutions and recommendations on a wide range of issues which affect programs, including changing legislation, management goals, and objectives and strategies.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: Work is typically performed in an adequately lighted and climate-controlled office. The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, labs, or commercial vehicles. Work requires the observance of fire regulation.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Project Management: Applies principles, methods, or tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance.
Analytics and Technique: Knowledge of analytical practices, theories and techniques to gather/assemble and analyze facts, draw conclusions and devise solutions.
Oral Communication: Ability to communicate orally; including the ability to interpret complex and/or technical information and concepts and communicate them to a wide variety of audiences with different backgrounds, education, and skill levels.
Written Communication: Write material to include policies and portrayal of statistical data in a clear, concise, organized and convincing manner to internal and external contacts.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Customer Service
• Decisiveness
• Flexibility
• Interpersonal Skills
• Problem Solving
• Resilience

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Federal Supervisory Assessment Test: Applicants will be required to complete a Federal Supervisory Assessment Test (FSAT) as part of the assessment process for this position. The FSAT evaluates judgment, decision-making, and leadership competencies associated with effective supervision in a Federal work environment. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete. This assessment is required for all applicants. If you do not complete the assessment, it will result in an incomplete application and you will receive no further consideration. To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.

• Resume:
  • Contact Information:
    • Name and how best to contact you, including email address and phone number
  • Relevant Work Experience:
    • For each relevant work experience, make sure you include:
      • Job Title and Employer (including series and grade for any Federal positions)
      • Start and end dates with month/year (e.g., 05/2019 - 08/2022)
      • The number of hours you worked per week
    • Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement
  • Optional Details:
    • When relevant, include:
      • Current Security Clearance
      • Job-related training
      • Language skills
      • Organizations and affiliations
      • Professional publications
      • Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.)
• A copy of your TWO most recent (VA Form 0750) performance appraisals (annual rating of record *with a documented rating*) and associated performance standards. NOTE: Applicants unable to provide your most recent performance appraisal MUST provide a valid written explanation for its absence.
• A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• Your SF-50 reflecting when you entered your highest grade To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
• Current VBA Employees seeking a reassignment/change to lower grade: you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.

Additional Documents accepted:

• CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal

Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information.

SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

• Most recent SF-50 if you are a current or former Federal employee
• An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
• Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
• Examples of appropriate SF-50's include:
  • Within grade increases at the highest grade held; or
  • Promotions with an effective date more than one year old; or
  • SF-50's at the highest grade held with an effective date more than one year old.

Next steps

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