Supervisory Program Manager

Clarification from the agency

This vacancy announcement is open to the public. This position allows for situational and recurring telework, but does not qualify for full-time or remote telework. The duty station is in the Thurgood Marshal Federal Judiciary Building at One Columbus Circle NE in Washington, DC, across the street from Union Station with easy access to Metro (red line), VRE, MARC, and Amtrak.

The Administrative Office of the U.S. Courts (AO), Office of AO Human Resources, is seeking an experienced and highly organized Supervisory Program Manager to join its team in the People, Culture, and Court Engagement (PCCE). This position reports to the Attorney Advisor & Access Program Manager.

The PCCE programs group includes several key initiatives: the Director's Leadership Program, the Court AO Exchange Program, the Administrative Office of the United States Courts (AO) Select Orientation Program, the Model Intern Program, and the Judiciary Mentorship Program. In the future, it will also encompass AO Training programs.

The ideal candidate must have supervisory experience and possess strong written and verbal communication skills to present coherent and persuasive ideas to senior-level executives and other key decision makers. The ideal candidate must be team-oriented and have experience managing programs focused on one or more of the following: customer engagement, recruitment pipeline development, and employee engagement, development, and retention.

The duties of this position include, but are not limited to:

1. Supervising the daily operations of assigned staff, ensuring compliance with agency policies, and mentoring direct reports to foster a supportive environment that encourages professional growth, collaboration, and a shared commitment to organizational success.
2. Overseeing the strategic allocation of work assignments among direct reports, ensuring equitable distribution, efficiency, and fostering a robust cross-training and succession planning framework.
3. Administering assigning programs and project within PCCE.
4. Developing relationships with internal AO and judiciary staff and offices regarding key program and project matters.
5. Serving as a Contracting Officer Representative on contracts supporting assigned programs and projects.
6. Serving as a subject matter expert and principal advisor to the Office of AO Human Resources (AOHR) and PCCE management on all assigned programs, projects, and initiatives.
7. Interacting with customers, program participants, staff, and management at all levels to prevent or resolve program challenges.
8. Managing program budgets, program evaluations, reporting requirements, and various other operational functions.
9. Participating in internal and external meetings, conferences, engagements, and program recruitment events.
10. Drafting, coordinating, developing communications and responding to all aspects of PCCE program matters, including information requests, reports, audit responses, program evaluations, and internal reviews.
11. Overseeing the coordination of the PCCE internal program budget, including finance, cost savings, analysis, travel, and procurement matters.
12. Translating PCCE management's guidance on resource management, program requirements, and cost reviews; and resolving associated issues and keeping stakeholders informed.
13. Developing and facilitating training related to PCCE programs for AO and judiciary audiences.
14. Advising PCCE management and collaborating with staff on long-range planning and other program-related planning initiatives.
15. Developing strategies and action plans for prospective changes and requirements to meet both current and forecasted program needs.
16. Conducing qualitative and quantitative analyses of program data as part of an annual program review cycle.

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below:

• Experience working as a program or project manager and implementing projects.
• Coordinating internal budget functions, finance management, cost savings analysis, travel arrangements, procurement, and other operational programs.
• Experience writing and communicating program objectives, processes, and outcomes.

• Experience managing programs focused on customer engagement, recruitment pipeline development, employee engagement, development, and retention.
• 3+ years of supervisory experience.

• Lean Six Sigma Green Belt or higher.
• Project Management
• Program Management

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

For this job announcement the following documents and/or information are required:

• Resume - Any written format you choose to describe your job-related qualifications.
• Citizenship - Include country of citizenship on resume.
• Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
• Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

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