Supervisory Psychologist (Branch Manager, Organizational Effectiveness)

Clarification from the agency

Open to current, permanent FAA employees.

Guides, supervises and supports the people, operations and work of the Organizational Effectiveness Branch. Coordinates with AHD leadership to establish and prioritize team goals, objectives and performance measures. The work of this position includes a mixture of routine and complex projects/programs based on the objectives of the major subdivision/LOB/SO. Engages with subordinate team members to translate team priorities into SMART goals and performance standards for each subordinate employee and clarify expectations for individual and team success.

Plans the team's work; communicates the organization's vision and objectives; sets priorities; assigns tasks and responsibilities; monitors and evaluates performance; approving time and leave; and takes, recommends or approves corrective and disciplinary actions, as appropriate. Models and holds team members accountable for demonstrating a customer service orientation. Establishes a strong relationship with and integrates into the AHD leadership team. Develops and delivers clear, thoughtful and timely information, messages, reports and briefings to keep AHD leadership apprised of progress, results, and opportunities for the future. 

Defines, plans, and organizes assigned budget, staff, and other resources to accomplish objectives for organization project/program. Manages budget and either reallocates resources among the organization projects/programs or requests additional resources, as needed. Performs critical aspects of the budget planning process, including projecting short-term and long-term future needs and justifying resource requirements.

Applies expertise in organizational psychology, team dynamics, and facilitation skills to lead the creation, execution and continuous improvement of the team's processes and procedures from service request intake and scoping through delivery and evaluation. Assigns work among subordinate team members that aligns with their positions, strengths, and development needs; institutes practices that promote collaboration and operational excellence; and manages team workload and customer expectations to maximize value delivered across the team. Reviews team member performance, work products, and deliverables; engages members in both ongoing conversations and required discussions; and provides them with meaningful and timely feedback to reinforce and strengthen performance. Deals promptly and appropriately with performance or conduct issues if and when they occur.

Applies an advanced knowledge of the technical aspects of the work directed, an advanced knowledge of budget, human resource, and other administrative policies and procedures, and an advanced understanding of the objectives of the major subdivision.

Encourages and supports team members in building their capabilities to meet or exceed team, office and professional goals. Provides coaching, mentoring, and other development opportunities that enhance resilience, on-the-job performance, and potential for success in roles of greater responsibility. Creates, implements and shares own development plan to help instill a culture of continual learning. Adapts readily, recovers quickly, and pivots to new ways of thinking and acting as new information, changing conditions, setbacks or obstacles require.

Internal contacts include the subordinate team members, other AHD employees, AHD leadership, and colleagues in the Office of Human Resources. There will be frequent interactions with customers and potential customers in other FAA organizations. Work is governed by established policies, procedures, and organizational objectives that frequently leave room for discretion. The supervisor has the responsibility to ensure the alignment of team projects with AHD objectives. The manager's and team's performance are reviewed periodically by higher-level leadership, usually through status reports, meetings, and organizational performance measures. 

May perform other duties as assigned.

Conditions of employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents).
• This position has a positive education requirement. Transcript(s) required.
• A one-year supervisor/managerial probationary period may be required.
• Successful completion of a security investigation may be required.
• Please review Required Documents and Additional Job Information.

Qualifications

Basic Qualifications:

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in Psychology.

In addition to the basic qualifications, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-I (FG/GS-13) level. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position being filled. To be creditable, specialized experience must have been equivalent to at least the next lower level in normal line of progression for the occupation in the organization. 

Specialized experience includes:

• Experience leading efforts to implement organizational development and change management solutions within a technical work environment;
• Experience facilitating multi-disciplinary teams to analyze business needs and to identify performance and cultural gaps to maximize the collective efforts of all people involved in a change, and to minimize the risk of implementation failure; and
• Experience applying psychological principles, theories, methods, or data to evaluate practical situations, organizational behavior and performance challenges for developing a planned approach to change within an organization.

Qualifications must be met by the closing date of the vacancy announcement. Applicants should include examples of specialized experience in their work history. 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Notification of Personnel Action (SF-50) will be required to verify area of consideration. Other supplemental documentation, etc. will be accepted in combination with your on-line application. These documents must be uploaded with your application or emailed to 9-AMC-AHF-S210@faa.gov on or before the closing date of this announcement. All submitted documents should reference the announcement number.

This position has a positive education requirement; college transcripts are required for ALL candidates newly appointed to the FAA in the 180 series.

College transcripts must be submitted from current FAA employees applying for internal vacancies if they have never held a position in the 180 series with the FAA.

College transcripts are not required from current FAA employees who are currently occupying a 180 series.

If selected, official transcripts are required prior to employment.

If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.

Next steps