Support Services Specialist

Clarification from the agency

This announcement is open to current and previous National Gallery of Art employees only.

This position is located in the Administrative Services Division (ASD), Office of the Administrator, National Gallery of Art (NGA).  The primary purpose of this position is to assist with the planning, coordinating and overseeing of personal property, logistics and transportation functions to NGA staff. 

Duties for this position include:

• Assists the supervisor with logistics operations that include the operation, safeguard, maintenance and dispatch of Gallery-owned, commercially leased, and General Services Administration (GSA) leased vehicles.  Ensures staff adheres to NGA transportation policies and procedures. 
• Monitors Gallery vehicles to ensure they are operated, inspected and maintained in accordance with manufacturers' recommendations and GSA regulations. 
• Monitors Gallery fleet vehicles to ensure they are maintained in peak operating condition by performing GSA-mandated routine preventive maintenance and adhering to the manufacturer's recommended service schedules, including any available Recall or Technical Service Bulletin. 
• Monitors transportation work order requests to ensure the delivery of timely and quality customer service to stakeholders; and coordinates with dispatcher to reallocate manpower and resources based on workload, customer demands and supervisor instructions. 
• Communicates with department, division and executive offices and maintains professional contacts with key NGA managers to provide continuous approvals of the services being provided.                                                                                                                                                                                                          

Conditions of employment

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males born after 12-31-59 must be registered for Selective Service.
• See "Other Information" section regarding Selective Service requirements.
• Suitable for Federal employment, determined by a background investigation.
• May be required to successfully complete a probationary period.
• Driver's License Required

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications

Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-07 level in the Federal service or private sector. Specialized Experience for this position is; experience using GSA Fleet; ServiceNow; and Microsoft Excel, experience managing a motor vehicle fleet AND experience tracking mileage, vehicle maintenance, and analyzing data related to fleet management to make informed decisions.

OR

Education

Undergraduate Education: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university, is qualifying for GS-5 level positions.

Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. One full academic year of graduate-level education is creditable for GS-7; 2 years or a master's or equivalent graduate degree is creditable for GS-9.

Equivalent combinations of education and experience are also qualifying for grade levels for which both education and experience are acceptable.

OPM Qualifications Standard:

Individual Occupational Requirements: Support Services Administration Series 0342

Associated Group standard:  Group Coverage Qualification Standard for Administrative and Management Positions

Merit promotion applicants must meet the time-in-grade requirement as defined in 5 CFR 300, Subpart F

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses to the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): 

• Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including costs and limits. 
• Ability to anticipate and meet the needs of both internal and external customers. 
• Deliver high-quality products and services; and is committed to continuous improvement. 
• Makes clear and convincing oral presentations.
• Listens effectively; clarifies information as needed. 

• Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.
• Your SF-50 shows a federal position you've held, grade level and duty location. Your SF-50 can support position changes, conversions or separation for employment eligibility.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume (no more than 2 pages)showing the applicant's name, email address, work schedule, hours worked per week, dates of employment, and duties performed to include pay plan, series, and grade level for relevant federal experience. Your resume must show complete information for each job entry to support minimum qualifications.

• Do not include the following types of information in your resume:
  • Classified or government sensitive information
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, gender, religious affiliation, etc.
  • Encrypted and digitally signed documents

2. Other supporting documents:
   • Cover Letter, optional
   • Most recent Performance Appraisal, optional
   • SF-50 Your most recent Promotion, Within Grade Increase (WRI/WGI), or Appointment/Conversion SF-50 - Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held. The Human Resources Office may make exceptions for current National Gallery of Art employees. 
   • Veterans Employment Opportunity Act, Veterans Recruitment Appointment, and 30% Disabled Veteran Eligible: DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty under honorable conditions within 120 days.
   • Schedule A, Persons with Disabilities Appointment Eligibles: Schedule A letter from a physician, local, state, or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u).
   • Certain Military Spouses Eligible under E.O. 13832: Permanent Change of Station (PCS) orders; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage).
   • Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment. Proof of U.S. accreditation for foreign study, if applicable.

Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

Next steps