The candidate must have IT support experience and a performance history that demonstrates outstanding customer service and troubleshooting skills. The ideal candidate will have appropriate tact to interact directly with the court's judges and special masters, their chambers' personnel, and court staff in order to gather requirements, troubleshoot software errors, and provide support for their technical needs. The candidate will be responsible for the installation, configuration, and support of network hardware and systems, computer hardware and software, telecommunications equipment, audio/video equipment, as well as specialized court-related hardware and software. The candidate should also have an innate sense of follow-through, team spirit, and professional responsibility for the quality of one's work.

- Provide technical expertise as a team member in the development and operational support of the court's systems and services.

- Design, test, and deploy new or enhanced servers including resident software services. Perform server troubleshooting and triage during service failure scenarios and participate in detailed investigations to determine root cause and corrective actions.

- Support the court's current LAN/WAN and WIFI network environment.

- Ensure effective and efficient server maintenance and operations workflow and practices to help improve availability and performance of systems and dependent environments.

- Provide hardware and software support for Windows Servers, Linux servers and associated virtual platforms.

- Provide troubleshooting support for all court servers and the various applications and services they provide.

- Coordinate with network engineers to troubleshoot, test, and deploy network systems.

- Responsible for the creation, maintenance, Testing, and enhancement of data backup and recovery procedures and practices.

- Conduct comprehensive data security assessments and provide network security through hardware and/or software solutions.

- Analyze and research procurement needs relating to the purchase of new server and network hardware and dependent accessories including software utilities and backup storage.

- Create and maintain systems documentation.

- Develop and implement short-term and long-range automation improvement plans for the court, ensuring that changes can be implemented with minimal disruption at the court site.

- Recommend, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems.

- Perform other related duties as required.

Certifications: Candidates with certifications from Microsoft, Cisco, and VMware are strongly preferred.

IT experience in federal courts, law firms, or other legal environments is highly desirable, as is training in or a working knowledge of the following areas: Cisco network equipment, Windows server operating systems, Active Directory & NTFS permissions, Linux operating systems, Office 365, SharePoint, OneDrive, and other areas relevant to the position.

Conditions of employment

The successful candidate must be a self-starter as well as detail oriented. The candidate must be highly organized and tactful, possess good judgment, poise and initiative, and maintain a professional appearance and demeanor at all times. Must have strong prioritizing and problem-solving skills. Must have solid communication skills (written & oral) to communicate effectively with persons within the court of various levels of technology expertise front line staff to chambers, as well as with persons outside the court. A demonstrated ability to work harmoniously with others in a team environment and to exhibit a professional manner is a must.

All appointments are subject to a full background check including an FBI Fingerprint Background Check, as well as periodic reinvestigation.

If offered employment, such employment will be provisional pending the satisfactory completion of a mandatory Fingerprint and Background Investigation. The provisional nature of your employment, however, will not affect your start date, salary, or other benefits.

Qualifications

To qualify at the CL 28 level:

Two years of specialized experience, including at least one year equivalent to work at the CL-27 or the completion of a master's degree or two years of graduate study (27 semester or 54 quarter hours) in an accredited university in information technology or a field closely related to the subject matter of the position.

Specialized experience is progressively responsible experience in or closely related to the work of the position that has provided the knowledge, skills, and abilities to perform the duties of the position successfully.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The best-qualified applicants will be invited for in-person interviews in Washington, D.C. Because of the large number of applications anticipated, only those applicants invited for interviews will be contacted by the Court. Applicants selected for interviews must travel at their own expense. Interview and relocation expenses will not be reimbursed.

(1) Cover Letter (include the Announcement Number and the position title and address your qualifications relating to the duties and responsibilities of this position);

(2) Résumé;

(3) Form AO78 Federal Judiciary Application Form which can be found at: www.uscourts.gov/uscourts/FormsAndFees/Forms/AO078.pdf;

(4) Three (3) business/professional references with name, affiliation, and contact information;

(5) Salary History for prior three (3) years;

(6) If a current Federal Civilian Employee, your latest Personnel Evaluation and your latest SF-50; and,

(7) If a current or recently discharged or retired military member, your latest Officer Evaluation Report (OER), Enlisted Evaluation Report (EER) or equivalent, and a copy of your DD Form 214.

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