As a Team Lead IT Operations & Maintenance, you will:

• Report team issues or concerns to the supervisor, and assist in direction, or redirection of team priorities.
• Serve as Team Lead and a senior IT engineer for agency's Windows network which includes, but not limited to, management of Active Directory, GPO, servers, data backup and systems' access programs, the email system and account management.
• Additionally, serves as Team Lead for the network operation including monitoring and O&M functions for network devices.
• Keep current on the latest developments in the field and may attend vendor sponsored training on new IT Infrastructure tools and systems deployed by the agency.
• Technically leads the team for providing IT O&M functions including, but not limited to, system administration, server and network monitoring and security vulnerability mitigation.
• As Team Lead, he/she acts as an advisor in projects to ensure that new systems will not introduce adverse effect to the existing production IT systems and to study the feasibility of acquiring new technology.

Conditions of employment

• Must be a U.S. Citizen
• Males born after 12/31/59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Complete the initial online assessment and USAHire Assessment, if required
• Incumbent may be required to work outside of normal duty hours, such as nights, weekends, and holidays, due to operational needs.
• All candidates are expected to reside within 50 miles of the closest field office location listed in this job announcement.

Qualifications

Minimum Qualifications for GS-13 level:

One year of specialized experience equivalent to the GS-12 grade level in the Federal service.

Specialized Experience; One year of specialized experience equivalent to the GS-12 grade level in the Federal service that demonstrates your ability to work as the technical lead for IT Operations and Maintenance (O&M) within a hybrid environment, seamlessly integrating on-premises systems with Microsoft Azure. Oversees the administration of both on-premises and Azure services, including Microsoft Entra ID, Servers, Storage Accounts, Network Security Groups (NSG), Active Directory Domain Services, and Group Policy. Provides technical oversight for cloud and on-prem infrastructure, covering aspects such as system administration, compute, storage, networking, backup, and disaster recovery.

In addition, all applicants qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Only experience and education obtained by the closing date of this announcement will be considered. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self Management
• Stress Tolerance
• Teamwork

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

To apply for this position, you must provide a complete Application Package which includes:

• Resume showing work schedule, hours worked per week, dates of employment and duties performed. Resume must not exceed 2 pages. Applicants will be removed from consideration if their resume is longer than 2 pages. Please see "How to Apply" for additional information regarding the limit.
• SF-50: If you are a current or former Federal employee, you must submit a copy of a recent Notification of Personnel Action, SF-50, showing competitive status. (Blocks #24 and #34 must be completed.)
• Performance Appraisal: If you are a current or former Federal employee, you are encouraged to submit a complete copy of a current or last performance appraisal. The performance appraisal may be used as part of the ranking process and/or to verify your responses to the questionnaire.
• Veterans' Documentation: If you are a veteran, you must provide a copy of your Record of Military Service (DD-214), and proof of your veterans' preference, if applicable. Veterans with a service connected disability must also submit a completed claim form SF-15 (click here for form) along with the required proofs. Go to FedsHireVets-Veterans Preference for more information.
• Interagency Career Transition Assistance Plan (ICTAP) documentation: If you are eligible under ICTAP, you must submit all required materials verifying your eligibility as listed in "Additional Information." These materials include:
  • Proof of eligibility: You must submit documentation such as a separation notice or other required material; and
  • SF-50: You must submit a copy of a recent Notification of Personnel Action, SF-50 that shows career or career-conditional competitive service status (Blocks #24 and #34 must be completed); and
  • Performance Appraisal: You must submit your most recent performance appraisal, which must be rated at least fully successful or equivalent. (This is not required if you are eligible for ICTAP due to compensable injury or disability retirement.) The performance appraisal may also be used as part of the ranking process and/or to verify your responses to the questionnaire.

Next steps

Additional locations