Duties
Oversees IT support vendor staff in the day-to-day operations under contract, reviews installation work tickets for contractual compliance. Functions as Contracting Officer’s Representative; participates in vendor negotiations; reviews contractor invoices and certifies acceptance. Serves as a communication liaison between the contractor and the Sergeant at Arms, facilitating direct meetings between parties. Monitors customer satisfaction results and works with IT support vendor management on corrective actions. Communicates and presents information to stakeholders about all contract-related matters. Coordinates and conducts problem resolution with internal and external technical contacts to troubleshoot processes, equipment, and software where multiple parties are involved. Provides advanced escalation of issues, coordinates resolution of issues among Senate offices and multiple Sergeant at Arms departments. Provides direction, sets priorities, assists with problem resolution, reviews, and evaluates work of the IT support vendor team. Develops standard guidelines and specifications to ensure service level compliance. Leads product evaluations, technical studies and task forces; directs pilot testing programs; analyzes new technology for impact on the Senate environment; tests, and coordinates testing, of new releases on Senate supported platforms; develops product configuration standards for use in the Senate environment; recommends strategic direction for the Senate.
Requirements
Conditions of Employment
- For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/J5NY.
Qualifications
Required Work Experience
- 5-8 years of relevant work experience.
Required Special Skills/ Knowledge
- COR certification is required by the organization or a minimum of 10 years of experience managing large govt IT contracts.
As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
Desired Qualifications
- Knowledge of information technology software, hardware and network communicating technology and protocols.
- Knowledge of personal computer and network architecture, network assembly and installation.
- Knowledge of data communication principles.
- Ability to analyze, evaluate, troubleshoot and resolve user and network problems, both on software and hardware.
- Ability to oversee, and coordinate the work of support and hardware vendor consultants.
- Ability to communicate effectively.
Working Conditions
- This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
- Sedentary. Occasional walking and sitting for extended periods of time.
Security Clearance
- This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.
- Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.
Education
Bachelor's degree in information technology, Business
Administration, Contracts Management.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
All applicants must apply for jobs online using this link: https://sen.gov/J5NY. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.
Next steps
Qualified candidates will be contacted directly.