Clarification from the agency

Career transition (CTAP, ICTAP, RPL) The public

The major duties of the Telecommunications Assistant Manager position include but are not limited to:

• Manages, coordinates, and administers the operations of the Communication Center.
• Directly supervises, trains, and monitors performance of a team of Telecommunications Equipment Operators and Dispatchers.
• Interacts with internal and external partners regarding operational and administrative needs and requirements.
• Operates telecommunications equipment to perform dispatcher duties when needed.

Conditions of employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Meet Selective Service Registration Act requirement for males.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• You will be required to submit to a drug test and receive a negative drug test result prior to appointment. In addition, this position is subject to random testing for illegal drug use.
• You will be required to wear a uniform and comply with the US Park Police uniform standards. A uniform allowance will be provided.

As a condition of employment for accepting this position, you will be required to serve a 1 year probation during which your fitness and whether your continued employment advances the public interest will be evaluated.

This probation period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.

Upon completion of your probation, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

*Additional Requirements located under qualifications*

Qualifications

Requirements Continued...

• You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record.
• You may be required to travel overnight away from home a few nights per month. You must obtain a government charge card for travel purposes.

All qualifications must be met by the closing date of this announcement-04/03/2026-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience.

For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to include will result in loss of consideration. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-11 grade level, you must possess all of the following minimum qualifications by close of the announcement:

Applicants must demonstrate at least one (1) year of specialized experience equivalent to the GS-09 level in the Federal service. This experience must include all of the following: 1.) Developing criteria, standards, and guidance for integrating training programs, operational procedures, policies, and/or standards in a public safety environment.; 2.) Conducting comparative analyses of existing training or educational programs, including evaluation of themes, objectives, methods of presentation, target audiences, and future requirements in a public safety environment.; 3.) Assessing training effectiveness and recommending improvements in a public safety environment.; 4.) Communicating information clearly and effectively, both orally and in writing, using proper grammar, and presenting technical material in a concise, organized manner appropriate for the intended audience; 5.) Experience in a leadership role or team lead in project management in a public safety environment.
-OR-
I possess a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree (or LL.M, if related). Education must be in a major study such as electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other related fields.
-OR-
A combination of education and experience, that when combined, total 100%. Note: only graduate education in excess of 2 years (36 semester hours) will be creditable towards the GS-11 level. To combine you education and experience totals, divide the number of months you have in experience by the total number of months required (12 months), then multiply by 100 to get the percentage. Add that percentage to the percentage of education you have relative to the total required: number of credit hours you possess beyond the 2nd year of graduate education (36 semester hours) divided by the number of semester hours required beyond 2 years of graduate education (18 semester hours). Note: your graduate education beyond 2 years, must be leading to a doctoral or equivalent degree. Graduate education beyond 2 years that is credited for another graduate level degree will not be creditable towards the GS-11 level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

Candidates will be rated and ranked using Category Rating procedures. These procedures place candidates with veteran's preference above non-preference eligibles within each category. Veterans with a service connected disability of at least 10 percent are listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. Under Category Rating, candidates will be rated and ranked into one of three categories:

• Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors and are highly proficient in all requirements of the job and can perform effectively in the position
• Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors and are proficient in most of the requirements of the job
• Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors and are proficient in some, but not all of the requirements of the job.

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessments, including a panel resume review.. These assessments measure the critical competencies listed above that are required to successfully perform the job.

The following documents are required and must be submitted by 11:59 PM (EST) on 04/03/2026:

1. Resume which includes a list of all significant jobs held and duties performed, dates specified in month and year format, and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. If military or civilian, please include your rank and/or grade. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications.
2. Complete All Required Assessments.
3. Other Supporting Documents, if applicable, such as:
   • Veterans Preference Documentation:
     • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives.
     • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
     • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability.
4. College transcripts, if qualifying based on education.
5. Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or aboveon the rating criteria for this position.

Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

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