Summary
This position is assigned to Fleet and Family Support Center (FFSC) at Commander Fleet Activities Sasebo, Japan. The primary purpose of this position is to plan, implement, and administer Work & Family Life (WFL) programs and to provide leadership, guidance, consultation, assistance, and coordination for all aspects of Work & Family Life Programs in the FFSC.
***ACCESS TO MEDICAL AND DENTAL CARE IN JAPAN IS EXTREMELY LIMITED. Please see Additional Information section below.***
This job is open to
Clarification from the agency
Who May Apply: Applicants Worldwide
Duties
Work and Family Life direct services fall under Core Family Readiness Programs to include but not limited to: Deployment and Mobilization Support, Ombudsman Training Support, Relocation Assistance and Support, Life Skills Education, Transition Assistance, Family Employment Readiness, Personal Financial Management and Emergency Preparedness and Response.
MAJOR DUTIES AND RESPONSIBILITIES
- Directs work to be accomplished by staff.
- Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
- Conducts annual performance reviews of staff.
- Participates in staffing decisions.
- Ensures staff receives proper training to fulfill requirements of their positions.
- Addresses potential disciplinary and/or performance issues timely and takes appropriate corrective action(s) as necessary. Supports CNIC's EEO policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
- Directly supervises and leads staff assigned to WFL program positions to include WFL non-clinical case managers, WFL Consultants, and Education Services Facilitators.
- Applies concepts, principles, and theories relating to WFL services delivery systems to analyze and interpret complete social and behavioral data concerning clients; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
- Represents the Center at professional conferences and committee meetings in and outside of the region.
- Supports Emergency Family Assistance (EFA) exercises and real-life operations. Networks and coordinates with Navy and civilian human service agencies to stay aware of available services, ensures required services are provided when referrals are made, and provides information and assistance to such agencies when requested.
- Assesses needs and provides WFL and education services to leadership, organizations, and populations serviced by the FFSC.
- Develops and uses self-assessment, community-assessment, and various measurement tools to identify trends, organizational needs, and Navy demographics profiles relevant to WFL educational services. Evaluates and interprets data to identify and clarify issues and concerns; recommends appropriate course of action to positively affect Navy family WFL relationships, mission readiness, recruitment and retention.
- Develops and implements procedures to monitor, analyze and document service effectiveness.
- Serves as primary train-the-trainer, ensuring all staff maintains high program presentation skill levels, by monitoring program delivery and creating skill-building programs.
- Develops, manages, continuously monitors, and updates standardized local Educational Services (ES) curriculums.
- Serves as a Technical Assistant (TA) for all Contractor WFL services. Completes all required TA training.
- Reviews/signs Contractor work schedules, leave, travel, and training requests as delegated by supervisor.
- Serves as a Trusted Agent for the Contract systems. Monitors Contractor performance requirements; informs supervisor of contractor performance issues.
- Reviews WFL group programs and services to ensure completion IAW Performance Work Statement and shows an accurate accounting for services in the automated system in use by the FFSP.
- Institutes organizational procedures that promote communication and harmonious working relationships among the team to develop individual strengths and provide for effective accomplishment of Center's mission.
- Represents the team to provide FFSC Leadership policy interpretation and implementation for all education services, ensuring local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws.
- Maintains necessary program and administrative materials and files; makes available Family Readiness policies, procedures, directives, and instructions to the team.
- Identifies and advocates for resources as well as for information and decisions on major work issues.
Requirements
Conditions of Employment
- Required to obtain and maintain a determination of eligibility for a Secret security clearance of access for the duration of employment which includes a background investigation and credit check.
- May require TDY or deployment to other sites to provide services during crisis and disasters as an extension of the FFSC mass care and crisis response program.
- This position may require the incumbent to work overtime, including weekends or evenings, to meet work requirements.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
- Knowledge of the organization's strategic plan, mission, vision, functions, policies, procedures, values, and goals.
- Knowledge of and skill in applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral fields and of social services delivery systems to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
- Knowledge of a wide range of Federal and Navy policies, regulations, and principles pertaining to the provision of education services for military community support programs, their mission and objectives. Knowledge of the military lifestyle and military community support programs.
- Knowledge of Navy Contracting policies and procedures. Knowledge of CNIC's EEO policy and procedures. Skill in interviewing and counseling to enable clients with a wide variety of vocational, educational, and disability problems to receive, assimilate and make realistic career, transition, relocation, and other life and work choices; establish the nature and extent of concerns/issues; provide assistance in developing goals and plans; and determine appropriate referral services/options.
- Skill in using various computer software databases, spreadsheets, word processing, and network programs (e.g., Internet, Outlook, Fleet and Family Support Management Information System (FFSMIS), Word, Excel, and PowerPoint).
- Ability and knowledge to supervise a diverse workforce of government and contracted employees to accomplish the FFSC's mission of providing support to service members and their families.
- Ability to communicate the integrated team's strategies, goals, objectives, work plans, work products and services.
- Ability to represent the team in dealings with the FFSC Director for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise.
- Ability to resolve simple, informal complaints of employees and refer others, such as formal grievances and appeals, to the supervisor or an appropriate management official. Ability to work with social service delivery systems in the local community to include establishing agreements with individual agencies.
- Ability to collect, evaluate, and disseminate information; assess and measure organizations' and other serviced populations' trends, concerns, and needs; assist in identifying and prioritizing goals; provide guidance/direction for the development and implementation of effective plans, procedures, and tools. Ability to develop and effectively deliver presentations and/or training.
- Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch. Ability to perform the full range of supervisory duties. Ability to communicate effectively both orally and in writing.
Education
**Must provide a copy of your College Transcripts (showing degree awarded/conferred) when you apply.**
A bachelor's degree or higher from an accredited university.
OR
Four years of appropriate experience equivalent to a major in the field, in applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral science fields and of social services delivery systems in order to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
OR
An equivalent combination of education and experience.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants with minimum qualifications will possess one of the following:
- A bachelor's degree or higher from an accredited university or accredited institution of higher learning in a social science or related behavioral science field OR
- Four years of appropriate experience equivalent to a major in the field, in applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral science fields and of social services delivery systems in order to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests. OR
- An equivalent combination of education and experience.
Applicants who meet minimum qualifications will be further evaluated for:
- Years of experience with DoD Contracting policies and experience monitoring contractor performance requirements
- Years of experience with performing essential needs assessments, standardized plans, policies, and procedures for the delivery of adult education and training programs and services to military members and their families on topics related to transition, employment, deployment, financial education and relocation
- Years of experience with supporting Emergency Family Assistance (EFA) exercises and real-life operations to include the installation Emergency Operations Center (EOC) as required, including the ability to network and coordinate with Navy and civilian human service agencies to stay aware of available services, ensures required services are provided when referrals are made, and provide information and assistance to such agencies when requested
- Years of experience with professional knowledge of training and adult education principles to be used in developing programs necessary to counter any inherent behavioral patterns and/or socioeconomic stresses caused by prolonged separations which affect individuals, families, mission performance, and command readiness
- Years of experience leading a Work and Family Life staff to include non-clinical case managers, consultants and Education Service Facilitators
- Years of experience leading Educator/Facilitator staffs. Specifics duties as the primary train the trainer, ensuring all staff maintains high program presentation skill levels, by monitoring program delivery and creating skill-building programs
- Years of experience with public speaking and with the use of program presentation technology including PowerPoint software, automated projectors and audiovisual equipment, laser pointers, etc., and the ability to train others in presentation skill building
Required Documents
The following documents are required at the time of application:
- Resume
- Proof of education/training: provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
- If applicable, proof of certification as an Accredited Financial Counselor (AFC)
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
- If claiming Military or Family Member Preference and/or Proof of SOFA Status: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian).
- If claiming Veteran's Preference: provide a copy of your DD-214 (Member 4 copy) and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 10/18/2024 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12565945
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account.Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated.
For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
|